BMW of Macon

Good, but a little disappointing We were greeted by our Client Advisor (Mercedes Shannon). She was extremely pleasant to work with and she did everything in here power to accommodate We were greeted by our Client Advisor (Mercedes Shannon). She was extremely pleasant to work with and she did everything in here power to accommodate our desires. We then met Mike the finance manager. He was also very pleasant to work with. There were a few concerns though. When we got home I noticed there is a balloon payment due at the end of the loan. The balloon payment was never mentioned or explained to my wife and I. It was explained the following Monday, by Mike, when I called with my concern/question. The other concern was the cleanliness of the vehicle. The windows were very dirty on the inside and when I vacuumed the floors, the floor mates were placed in the vehicle on top of dirty floors. Additionally; we arrived at approximately 1:30 and did not depart until the dealership was closed for approximately 45 minutes and we did not receive any of the signed documents. Kwame Poku (Lead Product Specialist) was outstanding, he stayed well after closing to explain all functions of our new vehicle. We love our 2020 X5. Thanks, Bob Walker More

Shop with Devin Jones Curtis Harris’s customer service needs improvement. I’ve personally never been disrespected and belittled until I encountered him. He knew nothing abo Curtis Harris’s customer service needs improvement. I’ve personally never been disrespected and belittled until I encountered him. He knew nothing about my background, financial situation or even my name and approached me like I was unworthy. Approached me like I basically couldn’t afford to buy from a BMW dealership. Was approached about his representation by my sales rep and still didn’t bother to apologize to customer. Completely unsatisfying. Customer service is important. Customers should be treated the same, perception is far from reality and his attitude and way he presents himself shows complete neglect of the golden rule. On a better note, I was still able to conduct business professionally through Devin Jones. Young man was very professional and I can definitely see going far as a car salesman. Even though he’s a newer salesman, he made sure my questions and concerns were answered and any discrepancies were taken care of. I rate Devin Jones A+ and 5 stars in my review. More

Outstanding by far the best buying experience any where around- great people, comfortable setting and excellent efficiency in their processes and systems! i hig by far the best buying experience any where around- great people, comfortable setting and excellent efficiency in their processes and systems! i highly recommend this store to everyone. More

Sales associate rude and not eager to help after the sa Purchased car online had delivered (Second in 3 months) Realized when car arrived it didn't have floor mats and key fob didn't work. When contacted s Purchased car online had delivered (Second in 3 months) Realized when car arrived it didn't have floor mats and key fob didn't work. When contacted sales associate we bought from he said there was nothing he could do to help. That he had done all he could and was done. More