BMW of Louisville

x3 service Adam Checked me in , kept me updated, went over the paperwork of the service that was completed and the service soon coming up.. He is very knowledge Adam Checked me in , kept me updated, went over the paperwork of the service that was completed and the service soon coming up.. He is very knowledgeable. Everything completed in about 1 hour. More

Nathan Lankford was the Very Best! He's very attentive and gets the job done. BMW of Louisville is now our place to buy our vehicles. and gets the job done. BMW of Louisville is now our place to buy our vehicles. More

What I needed when I wanted it Needed a new battery. Made an appointment via chat. Showed up, cost less than was quoted by an independent shop and done quickly, along with a wash! Needed a new battery. Made an appointment via chat. Showed up, cost less than was quoted by an independent shop and done quickly, along with a wash! More

Edwin Thomas is a superb technical service ambassador. I've owned BMW's 30 years in GA & KY. He is incredibly distinguished and highly talented. I've owned BMW's 30 years in GA & KY. He is incredibly distinguished and highly talented. More

My son and I took UBER from Nashville last week to Louisville BMW to purchase a 2018 BMW 330i with 1600 miles on it. I had put down a $500 deposit by credit card, over the phone. The salesman did not Louisville BMW to purchase a 2018 BMW 330i with 1600 miles on it. I had put down a $500 deposit by credit card, over the phone. The salesman did not disclose that there was any damage to the car. When we arrived at the dealership, the first thing I noticed was that the back bumper had several dented and scratched places on it. I told the salesman that he had not made us aware of the damage. He said he didn't notice the damage. The damage was not shown in the online photos of the car. I expected the dealership to pay to repair the damage. The salesman said that they would not do that, so I asked to speak to the general manager. The general manager also said they would not pay to have it repaired. He said he called the owner of the dealership, and was told that he also said "no" to paying for the repair. The GM told me that they were selling the vehicle for "$4,000 under their cost" and that had no room to repair the bumper. I later looked up the wholesale value and it was around $23-25,000. I don't like to call people liars, but.... It certainly seems that there is no way that that $29,991 is $4,000 below dealer cost. The online retail value was $28-31,000. Since we were there, I decided to just buy it. Here is the most irritating part! I took it to the body shop, that was recommended by the Nashville Porsche dealer, the next week. They pointed out that the front bumper had already been painted. There was obvious orange peel and trash in the paint. Louisville BMW did not disclose this damage either. In an attempt to make the front bumper right, the collision shop said they would try to wet sand and buff the front bumper. My current cost to repair the car is $1,600 to repair back bumper and sand and buff front bumper. If the paint on front bumper is too thin, they will have to paint it at an additional cost of $1,300. This will bring my total repair cost to nearly $3,000. I looked them up on BBB to file a complaint. Their BBB rating is “F”! I have never seen a business with an F rating before. I would expect more out of an authorized BMW dealer. Buyer Beware! More

Adam provided exceptional service and was understanding of my concerns. So far my car is running well and I appreciate the attention to detail provided. of my concerns. So far my car is running well and I appreciate the attention to detail provided. More

Fantastic buying experience! Will Heaton is passionate about cars and gave me the information and nudge I needed to upgrade from my 12 year old car while not being pushy, overbearing or aggressive with th about cars and gave me the information and nudge I needed to upgrade from my 12 year old car while not being pushy, overbearing or aggressive with the sell. And the owner Adrian genuinely cared that I got a great car and deal! In love with my new X4 M40! More

Routine service appointment Recently had 6 months post=purchase service appointment. This was basically an oil change, fluid tip-off and oil change. Appointment started right on Recently had 6 months post=purchase service appointment. This was basically an oil change, fluid tip-off and oil change. Appointment started right on schedule and was finished in less than one hour. More

Great customer service, good location, Mic Harris is friendly, knowledgeable and very helpful! Brought my BMW for service, good communication and updates while my vehicle was getting service. friendly, knowledgeable and very helpful! Brought my BMW for service, good communication and updates while my vehicle was getting service. More

Erin was very helpful. Very knowledgeable about the service. Very friendly and helpful. She recommended few things to do for my vehicle which my previous service advisor never recommended. Erin thank service. Very friendly and helpful. She recommended few things to do for my vehicle which my previous service advisor never recommended. Erin thank you so much More