BMW of Louisville

Lawson worked hard and efficiently to earn my business. He was very responsive, resourceful and flexible. More importantly, my wife is happy with the car. This is the second deal I've done with Lawson He was very responsive, resourceful and flexible. More importantly, my wife is happy with the car. This is the second deal I've done with Lawson during the past 18 months. In both situations, I experienced a sales professional who has a unique way of quickly and effectively finding the “best fit” for the customer… and his company. In particular, I really appreciated the “no gimmicks”, efficient approach he took in putting the deals together. More

Mr. McSwain was very attentive and easy to work with on my purchase. He worked closely with me to find the car I was looking for. my purchase. He worked closely with me to find the car I was looking for. More

I live closer to Lexington, Kentucky than Louisville so when my wife and I decided it was time to purchase a new vehicle, we visited several dealerships in Lexington. We could not find a deal that suited when my wife and I decided it was time to purchase a new vehicle, we visited several dealerships in Lexington. We could not find a deal that suited us so we expanded our search to Louisville. The first place we visited was the Sam Swope BMW dealer. We met with Ms. Pysareva and made what we thougt was a reasonable offer on a BMW which needed to be ordered and Ms. Pysareva did the typical "check with my manager" routine. We thought at the time about leaving, but she returned very quickly to accept our offer. We were quite pleasantly surprised (I thought I must have offered too much). Ms. Pysareva let us know that the automobile should take several weeks to arrive, which was fine with us. But we were on the lot a couple of weeks later and my wife saw a car on the lot she really liked, so we asked Ms. Pysareva if we could just take the car on the lot, which she quickly agreed to and we completed the deal that day and picked up the car shortly after. During the whole process she did not show any frustration with me and was very pleasant. Once she learned that the car was actually meant for my wife she spent more time making sure my wife was going to be satisfied with car and understood the workings of the interior mechanics and electronics than with me, which I appreciated. More

My wife and I visited several dealerships to review makes/models of cars. We explained that my wife would be the primary driver and would make 90% of the decisions regarding our selection. Lena Pysar makes/models of cars. We explained that my wife would be the primary driver and would make 90% of the decisions regarding our selection. Lena Pysareva was the only salesperson to direct most of her attention to the customer who mattered most. My wife! Not me. Lena guided us through the entire sales process with skill and professional integrity. Our ratings reflect the total satisfaction and enjoyment of buying our 335i from Sam Swope BMW, and Lena. More

Lena is a very nice lady to work with. She understood what we were looking for and was able to locate a BMW for me with the colors that I wanted and everything that I wanted on the vehicle. I am hap what we were looking for and was able to locate a BMW for me with the colors that I wanted and everything that I wanted on the vehicle. I am happy that Lena is back at BMW. I am not looking to purchase another vehicle but if I were I would definitely go back to Lena. Thank you Teresa Lanham More

Lena is by far the best client representative that I have encountered. Her product knowledge and customer service skills keep me coming back. I have purchased three vehicles here and when I am in the market encountered. Her product knowledge and customer service skills keep me coming back. I have purchased three vehicles here and when I am in the market for another I will go to see Lena. More

This is the first import vehicle I have ever bought. I went searching for a new car and the choices came down to a Lexus IS-F or a BMW M3. We live about 75 miles away from Sam Swope and made the drive to went searching for a new car and the choices came down to a Lexus IS-F or a BMW M3. We live about 75 miles away from Sam Swope and made the drive to check out the M3 and IS-F. Our local dealers were not very cooperative when it came to finding a car or working a deal on the car. I was met at the BMW dealership by Lena Pysareva, she was very friendly and helpful. I wanted an automatic but the only car they had was a coupe with a six speed. Lena located multiple vehicles with the options and color I wanted. She emailed the information back to me and went out of her way to make the buying experience the easiest car buying experience I have ever had. She kept me informed when the car arrived and when it would be ready to pick up. She went over ever detail of the car, iDrive system, stereo. seat settings, navigation etc.. She spent well over an hour with me answering any questions I had. The entire transaction was very stress free. Overall the entire visit to the dealership was pressure free and very friendly. When the car was in for the 2000 mile check up Lena stopped to make sure everything was going well, offered a loaner to go over to the mall or even offered to drop me off if I wanted to go. The service department treated me well and return the car clean and serviced properly. I would recommend anyone looking for a BMW in SW Indiana or near Louisville KY to stop in and see Lena for a great deal on a new or used BMW. More

I've dealt with Swope BMW and Lena for the leases of my past two BMW's. My current lease was due and I went back to Lena who assisted me with the lease of a Lexus. She assisted me in test driving three di past two BMW's. My current lease was due and I went back to Lena who assisted me with the lease of a Lexus. She assisted me in test driving three different makes of cars at different dealerships and obtained all the necessary inforamtion I needed. I eventually purchased a Lexus and Lena was with me every step of the way. I will continue to go to her in the future for my automobile needs. It was a pleasure dealing with her and the entire Swope family. More

I leased a new 3-series about a year ago and just took it in for its first scheduled maintenance. Without a doubt, Lena is the most professional automobile sales representative I have ever encountered. She in for its first scheduled maintenance. Without a doubt, Lena is the most professional automobile sales representative I have ever encountered. She is knowledgeable, patient, thorough, and a pleasure to do business with. She has kept in touch after the sale and has been very gracious with my interest in the new 3-series and the European delivery program. I highly recommend Lena to anyone interested in a new car, and look forward to working with her when my lease is up. Michael Brown was my service coordinator for the scheduled maintenance appointment and was extremely professional and friendly throughout our interaction. I love that the car comes with complimentary scheduled maintenance. Even though the service was at no charge, I was treated as a valued customer. More

We bought a new vehicle from Sam Swope BMW. We loved working with Lena Pysareva. Lena is an "A+" salesperson. She is easy going, not high pressure. She is very knowledgeable of the BMW products. She working with Lena Pysareva. Lena is an "A+" salesperson. She is easy going, not high pressure. She is very knowledgeable of the BMW products. She worked diligently to find a vehicle that fit our requirements. When the vehicle did arrive, Lena took time to go over all the features of the vehicle with us. I would definitely recommend Lena Pysareva to my family and friends, and would work with her again in the future. More