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BMW of Kansas City South

Kansas City, MO

4.9
2,085 Reviews
Call Dealership (844) 415-1090
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1200 W 104th St

Kansas City, MO

64114

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2,085 Reviews of BMW of Kansas City South

June 30, 2020

The best experience ever for a BMW shopper. They really take care of you as a customer. You don’t see as much care as you may see it here. Highly recommended! More

by ALABBULMUHSINMO
Recommend Dealer
Yes
Employees Worked With
Derek Goodhart
Report | Print
Jul 06, 2020 -

BMW of Kansas City South responded

We appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 30, 2020

Clinton Wong is phenomenal! He is a great communicator and always takes great care of us. I would highly recommend working with Clinton at BMW of Kansas City South. More

by MARK.S (Overland Park, KS)
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Report | Print
Jul 06, 2020 -

BMW of Kansas City South responded

Mark.s (overland Park, Ks), thank you for your kind review; we are happy to pass along your Clinton. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 29, 2020

Glad service vehicle is available. Takes a while to wait for parts with an older vehicle. Wish the insurance had paid for a new mirror not just a used one. More

by KEVIN.P.CHRISTENSEN
Recommend Dealer
Yes
Employees Worked With
Clinton Wong, Paullie Ranker
Report | Print
Jul 23, 2020 -

BMW of Kansas City South responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We do hope we can be of assistance in the future. Take care!

June 29, 2020

Quality of work is questionable. Limited contact with personnel. Replacement has already fallen out. Asked to make all necessary repairs ..According to suggestions. Not accomplished More

by johnniethompson143
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Report | Print
Jul 23, 2020 -

BMW of Kansas City South responded

Johnniethompson143, We strive for 100% satisfaction and feel that anything less is unacceptable. We would appreciate the opportunity to talk with you further about your recent visit. Please contact our manager, Matt Bayer (816) 501-2761 at your convenience.

June 29, 2020

Only experience is with service and this has been satisfying and far superior to that of other BMW dealer. I will recommend them to others. More

by markD
Recommend Dealer
Yes
Employees Worked With
Derek Goodhart
Report | Print
Jul 03, 2020 -

BMW of Kansas City South responded

Markd, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 29, 2020

1 year service, first experience with the dealership. Good communication and follow up. Was pleased with my first experience, hope it will continue in the future More

by David.israel
Recommend Dealer
Yes
Employees Worked With
Paullie Ranker
Report | Print
Jul 02, 2020 -

BMW of Kansas City South responded

Hi David.israel, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 29, 2020

Very easy and enjoyable experience. I’m happy I made the switch over to BMW South of Kansas City. I highly recommend this team to anyone looking for a new BMW! More

by ADAM.MCCLELLANDDS
Recommend Dealer
Yes
Employees Worked With
Colin Coit, Keith Heedum, Jhoda Edquist
Report | Print
Jul 02, 2020 -

BMW of Kansas City South responded

Hi Adam.mcclellandds, thank you for taking the time to leave a review for us at BMW of Kansas City South. We're happy we could meet your expectations! Congratulations on your new BMW!

June 29, 2020

Everything seems to happen as planned, which is appreciated. Service is excellent! Loaner cars are available when needed. Pleasant atmosphere. Clean helpful open environment. Thanks! More

by jejudge39
Recommend Dealer
Yes
Employees Worked With
Clinton Wong
Report | Print
Jul 06, 2020 -

BMW of Kansas City South responded

Jejudge39, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us!

June 29, 2020

Great service department. Appreciated the honesty of the work that needed to be done and what could wait. Also liked the pick up and delivery option More

by g.j.hamilton
Recommend Dealer
Yes
Employees Worked With
Dennis, Paullie Ranker
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Jul 02, 2020 -

BMW of Kansas City South responded

G.j.hamilton, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 29, 2020

I LOVED working w/Keith. However, everything since taking possession of vehicle has been awful. I emailed Jhoda 6/5 & 6/28 no response yet More

by AMYGUERICH
Recommend Dealer
No
Employees Worked With
Keith Heedum
Report | Print
Jul 23, 2020 -

BMW of Kansas City South responded

Amy, This is Jhoda. You are 100% right that we dropped the ball and we have no excuse. You have been very understanding about the whole thing and we do value your feedback. While it is our goal to provide a world class experience, we deeply regret that we failed you here. I know Keith has spoken to you and committed that we will not let the experience suffer again. If you need anything at all, you can call me at and I will take care of it personally.

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