BMW of Kansas City South

Excellent Service Contacted Paulie to bring in my 335 for service. He was proffesional, patient, and very helpful. He set up my appointment and got my car serviced in a Contacted Paulie to bring in my 335 for service. He was proffesional, patient, and very helpful. He set up my appointment and got my car serviced in a timely manner with updates throughout. Great experience overall! More

Great Experience My wife and I purchased a 535I xDrive working with Rodkem and his manager Chandler. In my research I felt they provided exceptional value and they we My wife and I purchased a 535I xDrive working with Rodkem and his manager Chandler. In my research I felt they provided exceptional value and they were easy to work with. When financing ran late, not their fault, my wife and I were about to miss an important dinner reservation. We had no time to go back home so I could change into an appropriate shirt with a collar. The dealership had already closed the parts / gift store for the weekend because it was after 7pm on Saturday night. That’s when Jhoda, the dealership GM, introduced himself and said he was aware of our situation. Rather than go home, he found a key to get into the clothing area and insisted I pick a shirt of my choosing so we could make our reservation. I offered to pay but he refused. The team exemplified customer service by giving more than expected in effort, time and most importantly they cared. My hat is off to the entire staff that Saturday evening: Rodkem, Chandler, Jhoda, Sean and Nick. We made our reservation and did it in style. More

2016 BMW 750i Xdrive not fixed but good service Derek G. was VERY helpful. Needed repairs were not warranteed and far too expensive for out of pocket pay. He will find me used parts. Derek G. was VERY helpful. Needed repairs were not warranteed and far too expensive for out of pocket pay. He will find me used parts. More

Service Clinton was a big help and very nice. My only negative was it took almost 6 days to get the basics plus recalls completed. The loaner was a big help b Clinton was a big help and very nice. My only negative was it took almost 6 days to get the basics plus recalls completed. The loaner was a big help but still inconvenient. More

Smooth out of state buyer experience We shopped around the country literally for our next vehicle. Nick was up front and honest in every way. We would do this again in a heartbeat. Plus w We shopped around the country literally for our next vehicle. Nick was up front and honest in every way. We would do this again in a heartbeat. Plus we love our vehicle. More

Taking care of customers I have found BMW of KC South to be honest, knowledgeable, and competative. They do what it takes to put you in the car you want, The service dept. i I have found BMW of KC South to be honest, knowledgeable, and competative. They do what it takes to put you in the car you want, The service dept. is well managed and they try very hard to do the work according to your schedule. All of the personnel I have encountered have been very accommodating and professional. More

Went the extra mile Dealt with the service department on an issue my vehicle was having, then found out there is a parts recall. Service manager was knowledgeable and exp Dealt with the service department on an issue my vehicle was having, then found out there is a parts recall. Service manager was knowledgeable and explained in full detail. They provided me with a rental comparable to my personal vehicle, which wasn't expected, but appreciated. The service manager went the extra mile to get a part replaced that had to be ordered from the previous service visit I had and was very kind. The reason for the 4 star rating is because one of the service techs, Derek could use some additional customer service training. From the first conversation I had with him he made me feel like I was a bother to him. Left me feeling like he had a preconceived opinion that because I drive a higher end car I must be stuck up or snooty. Even casual conversation left me thinking I had done something wrong. Wasn't impressed with his attitude and will make sure he isn't the service rep I deal with in the future. More

Best service department Clinton Wong is possibly the best service consultant I have ever worked with in the auto repair line. He has staff examine your BMW and discusses the Clinton Wong is possibly the best service consultant I have ever worked with in the auto repair line. He has staff examine your BMW and discusses the findings to include cost. The dealership is spotless and the people helpful. Loaner vehicles are available without giving you a vehicle half empty and requesting that you return it full. In short the dealership is not trying to get you for pennies even if you are not buying a new car. This dealership is a refreshing change. It is like day is to night compared to Baron BMW but honestly there is no comparison. I recommend all BMW owners give State Line BMW a try you will be happy you did. Dr. Hogan More

Smoothe experience Everything went extremely well. Salesman was courteous and genuine! Dealership was clean and professional yet comfortable. When I buy my next BMW it w Everything went extremely well. Salesman was courteous and genuine! Dealership was clean and professional yet comfortable. When I buy my next BMW it will be from here!! More

Paul was excellent This is the first time in awhile. That i felt Bmw actually cared about the customer needs and wants. Before i felt, it was all about the money. This is the first time in awhile. That i felt Bmw actually cared about the customer needs and wants. Before i felt, it was all about the money. More