BMW of Kansas City South

Excellent Service I have had contact with many people at Hendrick BMW in the last week or to since finding and buying my car and am very impressed with the professional I have had contact with many people at Hendrick BMW in the last week or to since finding and buying my car and am very impressed with the professionalism and service so far. I will definitely recommend this dealership to others. More

Excellent customer service The professionalism of Hendrix BMW is hands down the best. Kalene is fantastic and one of the nicest people you will come across. There was never a t The professionalism of Hendrix BMW is hands down the best. Kalene is fantastic and one of the nicest people you will come across. There was never a time I felt my needs weren’t being met. Thank you for a great car buying experience. More

A good experience! Derek and Clint were very nice and helpful. No pressure and no waiting. They had the loaner vehicle all ready for me. When service was finished Derek Derek and Clint were very nice and helpful. No pressure and no waiting. They had the loaner vehicle all ready for me. When service was finished Derek went through all of the charges and explained the invoice. In years past we went to the other BMW dealership and this one is far more personable. More

BMW Kansas City South Dealership I feel as if this dealership was convenient based on the location for me from where I live for car maintenance. I look forward to working with Pedro a I feel as if this dealership was convenient based on the location for me from where I live for car maintenance. I look forward to working with Pedro and Jordan for help in the near future for car maintenance and repair. More

It took 10 days!! My car was taken in Tuesday June 4 and when I hadn't heard anything by Thurs. June 6, I called and found out it hadn't even been evaluated. Received a My car was taken in Tuesday June 4 and when I hadn't heard anything by Thurs. June 6, I called and found out it hadn't even been evaluated. Received a call on Friday evening and was told a part had been ordered, which should be in Sat. Mon. or maybe Tuesday. Called again on Thurs. June 13 to hear part had just come in?! Basically I heard nothing for almost a week! Derek called me Friday June 12 to tell me it was ready. 10 days! I was not offered a loaner car. More

New Tires - Issue - Problem solved to my satisfaction UPDATED 7/15/19 - After working with my service rep and the Service Manager Matthew Bayer, they went through my car again and checked all the tires an UPDATED 7/15/19 - After working with my service rep and the Service Manager Matthew Bayer, they went through my car again and checked all the tires and stems to make sure they were safe. I also needed some other service done and they performed that at a steep discount. They also informed me the service tech has put new safety standards in place to make sure this never happens to anyone else.. I am very satisfied with the outcome and they did what they could to compensate me for going through the situation. Thank you guys. John O Spent $2200 on new tires Friday. Headed out of town with family and dog for a lake weekend. We get 90 miles away and tire goes flat. Stuck in the middle of no where with no dealerships in 100 miles. Come to find out the mechanic didn’t tighten the valve stem. We were very lucky it didn’t go flat while cruising at 80mph on the highway but rather at a random stop light. This was pure negligence and to think what could have happened over such a simple and normal routine is frightening. More

Superior Customer Service By far the best customer service in the area- recently I had a flat tire and they were able to order a new tire and replace same day- within just a fe By far the best customer service in the area- recently I had a flat tire and they were able to order a new tire and replace same day- within just a few short hours. They always go above and beyond to make sure we are satisfied and getting the best service on our BMW! More

2017 x3 I located vehicle at VW dealership in San Antonio. Called my previous salesman Keith Heedum to discuss. His explanations and assistance led to purch I located vehicle at VW dealership in San Antonio. Called my previous salesman Keith Heedum to discuss. His explanations and assistance led to purchasing the vehicle via your dealership. Keith coordinated all transactions with extreme ease, professionalism and speed. Upon taking delivery of the x3 - Colin was super in explaining all the features. Overall a great experience! Thank you More

Great service I had appointments for a car service. The service technician was friendly and went above and beyond to make sure I didn’t have any questions. I woul I had appointments for a car service. The service technician was friendly and went above and beyond to make sure I didn’t have any questions. I would highly recommend this dealership! More

Great service team. Knowledgeable and considerate service team. Easy to schedule appointment, team takes time to fully address needs. I appreciate the partnershi team. Knowledgeable and considerate service team. Easy to schedule appointment, team takes time to fully address needs. I appreciate the partnership and support. More