BMW of Kansas City South

Excellent service throughout! Clinton is a master at what he does, no bumps, no insurmountable hurdles, convenience is the operative word. So glad to have Hendricks now, that other Clinton is a master at what he does, no bumps, no insurmountable hurdles, convenience is the operative word. So glad to have Hendricks now, that other dealership was beginning to slack on service, and it was way over north. More

Great Service. The service manager was very friendly and professional in care my car and offered all points and attention of my cars needs,I will address the notes a The service manager was very friendly and professional in care my car and offered all points and attention of my cars needs,I will address the notes at the appropriate time of service when needed. More

Receptionist is inept I called & asked for the Service Dept at 6:00P. She put the call through & I was on hold for 20 minutes. When I called back on another line & asked wh I called & asked for the Service Dept at 6:00P. She put the call through & I was on hold for 20 minutes. When I called back on another line & asked why it was taking so long, she told me the Service Dept had closed at 6:00. We had tecrepsir done at a different dealer. More

Service of my vehicle Excellent customer service. Clinton try to find the best solution to my situation. Next time I want to talk to him directly. Would strongly recomend h Excellent customer service. Clinton try to find the best solution to my situation. Next time I want to talk to him directly. Would strongly recomend him to everyone. More

Pleasant and on time Service was performed as requested and completed promptly. They even changed wiper blades under warranty, and I didn’t have to ask the to do that. Service was performed as requested and completed promptly. They even changed wiper blades under warranty, and I didn’t have to ask the to do that. More

In for service Just came in for routine service. Fantastic as always. Great communication about my car. Service took longer than originally expected, but with great Just came in for routine service. Fantastic as always. Great communication about my car. Service took longer than originally expected, but with great communication I was kept in the loop. More

BMW X7 Purchase Overall good experience in working with each of the team members. The delivery of the vehicle could have been better. Seems a like a lot of things w Overall good experience in working with each of the team members. The delivery of the vehicle could have been better. Seems a like a lot of things were missed and a bit rushed when delivering the vehicle to me, especially with the level of sophistication of the vehicle. Eventually got it all right. Really loving the car! More

First service appointment. Superb experience. I drove from Omaha to purchase and service my 5 series BMW. I'll be back next year for my second service appointment. Superb experience. I drove from Omaha to purchase and service my 5 series BMW. I'll be back next year for my second service appointment. More

I needed some diagnostic work and some repairs. I went in for some diagnostic work and some repairs and oil change etc. I was told I couldn't get a loaner car even though they had to keep my car ove I went in for some diagnostic work and some repairs and oil change etc. I was told I couldn't get a loaner car even though they had to keep my car over night. When I picked up my car the next day there was another issue with the car that wasn't there when I dropped it off. They didn't tell me about it but luckily I caught it before I left the dealership. They said it was just a coincidence that it happened the same time that they were working on it but I would have to pay to get it fixed. I paid but I'm never going back there again. I feel like not only was I ripped off but also did not get treated with respect as a customer. Bad experience. More

Car check Very nice guys. I went in there to get my brake fluid changed and they greeted me with a handshake and it was really early in the morning so I like t Very nice guys. I went in there to get my brake fluid changed and they greeted me with a handshake and it was really early in the morning so I like that very much. It was also really quick and gave me a call and text when they were done within a matter of seconds. More