BMW of Kansas City South

Good service. Room for improvement Usually very responsive and good, but the last service took several phone calls and emails to get it scheduled. The replacement part look long time to Usually very responsive and good, but the last service took several phone calls and emails to get it scheduled. The replacement part look long time to order and when it was ordered, it was ordered incorrectly. Wanted to provide feedback to BMW to have me replace the entire quarter glass and pay for several hours of labor when only a weather strip on the quarter glass needs gluing. Otherwise, the job was done well. Good loaner car provided. Will revisit again. More

Fast and friendly Repair assessments and communication of findings are always fast, with sound recommends. The friendly service and use of technology, text/web based re Repair assessments and communication of findings are always fast, with sound recommends. The friendly service and use of technology, text/web based repair approvals, are great to progress repairs even during a busy work day. Paul, my service advisor, is great at keeping me informed about the process of my vehicle. More

Not pushy We arrived at the dealershio to look at a specific car. Thankfully the vultures were not lurking in the parking lot. We looked at the vehicle on our t We arrived at the dealershio to look at a specific car. Thankfully the vultures were not lurking in the parking lot. We looked at the vehicle on our terms. My husband went and got the saleman he had messaged about the vehicle. Our salesman was very knowledgable of the vehicle; even though it was not a bmw. We drove the car and it was what we were looking for. We went inside ran some numbers and kindly told them we needed to sleep on. The salesman clearly wanted our business but did not pressure us; he respected our choice to walk away. We went back the next day to look at car again. We drove the car again. Meanwhile someone got wind we were trading in our vehicle and wanted to buy it. All the paper was completed with the trade included. Our salesman did not get irritated ... nothing! We felt like we were doing the right thing and we all agreed. The financial process was essentially stress free. At no point in the process did we feel any pressure. Thank you for a great experience Mr. Baldin. More

Service visit I was greeted immediately upon walking through the door. The check in process was very efficient and my loaner car was ready within minutes. My servic I was greeted immediately upon walking through the door. The check in process was very efficient and my loaner car was ready within minutes. My service advisor called me throughout the day to update me on the progress of my car. More

Excellent Experience My experience at BMW South Kansas City was excellent! They helped me find the perfect car and offered the deal I was looking for. Everyone was helpf My experience at BMW South Kansas City was excellent! They helped me find the perfect car and offered the deal I was looking for. Everyone was helpful and kind. They put out extra effort to make sure I understood the workings of the car! I did enjoy the experience of working with the BMW South team. I would recommend them to all my friends! More

Service Great customer service skills. Friendly. Punctual Excellent service Have experienced great customer service every time I have come in Would d Great customer service skills. Friendly. Punctual Excellent service Have experienced great customer service every time I have come in Would definitely recommend this dealership and service center More

Great staff and great service. Explained everything needed for to service my car and gave great advise on what needed taken care of now and what could wait to next time. Explained everything needed for to service my car and gave great advise on what needed taken care of now and what could wait to next time. More

Professional Experience All members of BMW Kansas City South staff conducted themselves in a courteous professional manner. It was a pleasure working with them as the automo All members of BMW Kansas City South staff conducted themselves in a courteous professional manner. It was a pleasure working with them as the automobile selection and transaction processes was very straight forward. More

Dealing with insurance company Clint's help in dealing with our insurance company was honest and professional. He fought for new parts for our damaged BMW, and he wouldn't accept us Clint's help in dealing with our insurance company was honest and professional. He fought for new parts for our damaged BMW, and he wouldn't accept use parts that weren't reliable . More

Very Good! My service consultant “Clinton Wong” is exceptional. Very professional and honest!! I would always ask for him when I have service on my BMW. Your l My service consultant “Clinton Wong” is exceptional. Very professional and honest!! I would always ask for him when I have service on my BMW. Your location is very good. More