BMW of Kansas City South

Took it in, was just fine, now it's not connecting Bought this BM, it had a recall, took it in, now it's hard to start..not happy!!! Didn't notice anything fixed either, so!! Bought this BM, it had a recall, took it in, now it's hard to start..not happy!!! Didn't notice anything fixed either, so!! More

Too many issues with car right after purchase! I bought a used Mercedes GLE 350 from the dealership and the salesperson was not really able to answer a lot if questions I had about the car. Once I I bought a used Mercedes GLE 350 from the dealership and the salesperson was not really able to answer a lot if questions I had about the car. Once I bought the car I had two dead keys I had to replace batteries in and when I called the dealership several times to ask how I needed to do that I would get a call back trying to tell me that the keys just needed to be reset, and they did not. I also was unaware I would be taking my car to the Mercedes dealership with any issues Instead of calling them and they could of just said that instead had to take it to another dealership to get new batteries. A week later I discovered that the alarm was broken and my back door wouldn’t lock. If I locked my car the back door would still open and my alarm would go off. I had to take ny car in to the Mercedes dealership again and get that fixed. Then recently after a couple months of having my vehicle I realized I gave been using regular 87 gas and the car is supposed to use 91 which I was never told when I asked what kind of gas to use! Kind if a big deal I should have been aware of. The staff was really nice and professional and friendly through the whole car buying experience but the most important thing when buying a car is to know about the car and what you are buying or you end up dealing with a lot of issues! I also had to ask for my car sales paperwork I never received at my first oil change appt and they emailed it to me which was fine but the staff was confused when I told them I purchased car care and Tried to charge when I set up an appt until I explained I bought the car care package. Overall I really liked the staff and dealership but I wish I could have just had all of that straightened out and taken care of before I bought the car! More

Great service Easy and reasonable to work with. No pressure. Got the car in for service. Was finished on time with no issues. Clinton was great to work with. Keep Easy and reasonable to work with. No pressure. Got the car in for service. Was finished on time with no issues. Clinton was great to work with. Keep it up. More

Good service! I enjoyed working with Paulie. He was very knowledgeable and provided great information about the service rendered information about my car. I look fo I enjoyed working with Paulie. He was very knowledgeable and provided great information about the service rendered information about my car. I look forward to working with him again. More

Service Derek took great care of me! I will bring my car for service to your location from now on. He was very helpful and made me feel very welcome. Derek took great care of me! I will bring my car for service to your location from now on. He was very helpful and made me feel very welcome. More

As always great experience Went for micro filter and brake fluid service. Great experience as always. The advisor was good and car was ready on time. They forgot to set the vehi Went for micro filter and brake fluid service. Great experience as always. The advisor was good and car was ready on time. They forgot to set the vehicles last time for oil change hence the computer system showed needing oil change but they took care of it right away. More

Good experience Had my car in for service. Everyone was friendly and courteous. Service was quick the waiting room was clean and comfortable. Will be happy to return Had my car in for service. Everyone was friendly and courteous. Service was quick the waiting room was clean and comfortable. Will be happy to return to them in the future. More

Fast and professional The only negative is the email system. Still having difficulties in receiving my service summary. The customer service was exceptional with every sta The only negative is the email system. Still having difficulties in receiving my service summary. The customer service was exceptional with every staff member I encountered that day. More

Awesome tram called due to indicators lighting up on my dash. Paul was able to get me in and everything resolved quickly. Professional all the time! Great place to called due to indicators lighting up on my dash. Paul was able to get me in and everything resolved quickly. Professional all the time! Great place to take my vehicle. More

Doing better Purchased 2010 528ix in May with low miles 114,000, just had some maintenance done and very pleased with Matt & Derek in Service on my own third BMW Purchased 2010 528ix in May with low miles 114,000, just had some maintenance done and very pleased with Matt & Derek in Service on my own third BMW. More