BMW of Kansas City South

Excellent service, customer oriented, will definitely be back for any complex issues! They came highly recommended by my primary service provider 515 Motorsports. Paulie and the entire service department back for any complex issues! They came highly recommended by my primary service provider 515 Motorsports. Paulie and the entire service department did a bang up job! More

Such a pleasant experience! So impressed with their customer relations. They were very accommodating to my questions during the process. They even delivered our new car to our home, along with a tech t customer relations. They were very accommodating to my questions during the process. They even delivered our new car to our home, along with a tech to help me understand the features. We couldn’t have asked for a better experience. Thank you, Keith Heedum! More

They always take good care of me. Since I already know this ahead of time from previous experience, it is a very easy decision to make. this ahead of time from previous experience, it is a very easy decision to make. More

First class operation! BMW of South K.C always makes visiting their dealership a great experience! I recommend their service & sales teams to anyone in the market to purchase or needing their vehicle se visiting their dealership a great experience! I recommend their service & sales teams to anyone in the market to purchase or needing their vehicle serviced! More

The service guys seem to be tought aggressive sales of service which isn't always bad, but the sales manager is good at taking care of customer concerns, and selling services. service which isn't always bad, but the sales manager is good at taking care of customer concerns, and selling services. More

Purchase of 530i Worked with a variety of people. During the pandemic getting our car delivery was unpredictable but the dealership kept us informed. All associates ve Worked with a variety of people. During the pandemic getting our car delivery was unpredictable but the dealership kept us informed. All associates very friendly and helpful. More

Poor internal communication. Difficult to work with over the phone. Must do business traditional and in person for a chance at satisfaction. Assumptions, miscommunications, and people not being in the offic the phone. Must do business traditional and in person for a chance at satisfaction. Assumptions, miscommunications, and people not being in the office during business hours significantly delayed my purchase. The customers convenience seemed insignificant. Service overall was sub par and they just blamed it on COVID-19 when there is a fundamental problem in the dealership with communications between employees. More

I feel like a ghost. I have communicated 6x now telling them to contact my daughter about the X1. Always polite, but her service messages come to me them to contact my daughter about the X1. Always polite, but her service messages come to me More

Nothing but praise for the people that I have dealt with. All very helpful courteous and very professional. I will be happy to recommend your services to anyone. All very helpful courteous and very professional. I will be happy to recommend your services to anyone. More

Was surprised Covid 19 protocols were not adhered to. The individuals dropping off my car were very accommodating but did not wear mask or gloves and did not wipe down the car before I entered it. individuals dropping off my car were very accommodating but did not wear mask or gloves and did not wipe down the car before I entered it. More