BMW of Kansas City South

Very helpful and nice! I will be back. Baron does not care if you are there or not. Service easy to use and make appointments. care if you are there or not. Service easy to use and make appointments. More

Unbelievable - Night and Day difference in KC Dealerships I bought my car (2011 550i) from Baron in 2013 with 20k miles on it - and at my first oil change appointment under warranty complained to them about O I bought my car (2011 550i) from Baron in 2013 with 20k miles on it - and at my first oil change appointment under warranty complained to them about Oil Consumption of my N63 to my SA Jake. I was told they would take a look, and of course it was fine by them. Each service after this I would say the same - Car using 1 quart every 3000 miles, car using 1 quart every 2200 miles, Car consuming 1 quart every 1500 miles, etc....but realized they could care less. All I heard back was "That's within our specs" but the spec would change each time. SEALED engine, it's ok to use oil? Along came the Bang class action suit, and I went to see them. They took my paperwork I received in the mail, had never heard of this lawsuit, circled their wagons for 1 week, and then said they couldn't help me, rejected my request as they talked with their company lawyer and gave him my paperwork, and said I would have to handle it through Corporate BMW NA and the lawsuit, without their help. And, they never gave me my paperwork back from the Bang settlement, apologizing that they "lost it". One of my appointments they hit my car with a 7 series in the back. Mistakes happen, not a huge deal...they did fixed it and did a fine job on patching my front end. The final straw was when they charged me 3,000 for parts that they never verified I wanted replaced. No call that anything was wrong. Took it in for service and an idiot light/code, and my buddy Jake called me to tell me it was ready. Then charged me 3 grand for my service and said "Oh yeah we found a few things that were causing the issue that we needed to replace." I asked why he didn't verify this first, and his response was "I must of forgot". I was fed up and frustrated with Baron. Enter Hendrick/KC South BMW in 2017. I I was assigned Paul Tracy as my SA, Of course, I didn't like him because he was one of them - (the "Jake's" - the guys out to screw me that don't care what my bill will be and will replace parts without telling me until invoice time so that they can make as much money to fund #24 and #48). After my obvious anger and mental issues shown above wore off - I have found Paul very easy to get along with and a great communicator of all good news and bad. He has been a very solid, responsive, knowledgeable, and trustworthy Service Agent. Paul has handled my 3 (I think) service visits in the past 3 years perfect - one time I was leaving the country for 12 months for work and had an oil cooler line that needed replaced that took service 2 days longer than the oil change I thought I was going to hurry in prior to flying out - and Paul actually worked with the team to take my car and park it in my garage at home! Baron would have used my 550 as a free parts car and denied it when I returned, and your guys are parking it in my garage so it doesn't have to sit outside while I am out of the country, or I don't have to figure out how to get my friends rides and them to deliver it to me. This most recent service - my oil consumption test expired due to me being out of the country and not driving my car for 18 months, I brought my car in to try the oil consumption test again and hopefully get this resolved before my car goes beyond 100K miles/10 years. Paul said they would take care of the Valve Seals and Rear Main seal - no additional tests, no other issues, no having to ask Jake from Baron for permission...:)...it's going to get done! They did this, last week, and replaced the old battery/92Amp system to 105amp - and it cost me nothing. Not to mention I drove an X5 for the 4 days it took them...which wet my appetite for getting a new BMW when the time comes (unfortunately for your sales dept - I still love my old 550...it's a high-powered beast) but I for sure know where I am getting my next car from. Even with my N63 frustration when it smoked more than Tommy Chong, and a previous dealer that didn't listen nor care and made my anger and trust issues come to light and won't help pay for my counseling sessions - Paul Tracy has managed to keep me in the BMW family. Heck, even discussing catless downpipes, tunes, and fun upgrades I am thinking about, Paul and Paullie were very knowledgeable and honest about this - giving me both Pro's and Con's of each. A guy shouldn't walk away from a dealership, or "stealership" as they are often referred to in my BMW N63 forum on Facebook, happy every time, but I do with your Hendrick Employees. Also, every time I am in your store - all of your associates have been very friendly and put up with me drooling over your latest M6's and now M8's (Thanks Dennis!). I look forward to when the time comes to buy, because I have my dealer and service department signed up. It's up to me when I pull the string. More

Service worker Paullie stayed in contact throughout the repair. Appreciated that he kept me updated. Was also very friendly and conversational. Very service oriented. Thanks repair. Appreciated that he kept me updated. Was also very friendly and conversational. Very service oriented. Thanks More

I had an emergency repair . The service advisor , Paul Tracy , was very helpful and put my mind at ease quickly. Mr Tracy was kind, considerate, efficient,, and helpful. I was truly impressed! Tracy , was very helpful and put my mind at ease quickly. Mr Tracy was kind, considerate, efficient,, and helpful. I was truly impressed! More

I was so impressed by the overall cleanliness the prompt service as a vet with PTSD and trust issues they made me feel comfortable thank you service as a vet with PTSD and trust issues they made me feel comfortable thank you More

Great environment with helpful staff. Was able to get work done while I waited for inspection and then offered loaner to get me back to work. work done while I waited for inspection and then offered loaner to get me back to work. More

Clinton is always amazing to deal with. Dennis is one of the best salesman I've ever dealt with he actually cares about us. Above and beyond what a typical business person does. Now I did get an email not the best salesman I've ever dealt with he actually cares about us. Above and beyond what a typical business person does. Now I did get an email notification saying my car was due for an oil change when it wasn't due until 2021 but the person emailing me back said I needed it had it done then when I brought it into service they said I didn't need it. Other than that this place is top-notch More

Not a good experience at all. I felt a little disrespected. No help really. When i first came the first time they said i had a valve leak turns out it was my power steerling leaking on my alterna disrespected. No help really. When i first came the first time they said i had a valve leak turns out it was my power steerling leaking on my alternator. They said it will take a minute before needing fixing and also that they will work with me on price never gave me that option. Never explained how serious it really was. Also when i called for an appointment they never told me a time on getting my car looked at they just said drop it off. I dropped my car off at 10 didn’t get looked at till around 5pm. They didn’t want to help the tow guy find the door to drop off the car. They kept asking me could i afford to get my car fix and get the car towed back to my house. They never explained to me that they say it while giving me an oil change just couldn’t do more digging. I felt disrespected and a little out of place like they were trying to prove i didn’t belong getting my car fixed there. I don’t think i ever will be returning back. More

Great service. Car was ready on time. Only repairs done to what was needed. I like the video documentation. I have no additional comments so I’m adding this sentence to meet 25 word minimum. to what was needed. I like the video documentation. I have no additional comments so I’m adding this sentence to meet 25 word minimum. More

Brought my older BMW in. Never I have felt looked down upon in my life for having this car by staff. I sold the car the next day so I would never have to deal with BMW again. upon in my life for having this car by staff. I sold the car the next day so I would never have to deal with BMW again. More