BMW of Hudson Valley

Great customer service. All issues were corrected timely and professionally. A beautiful rental car was provided. They even washed and detailed my car upon return. and professionally. A beautiful rental car was provided. They even washed and detailed my car upon return. More

My expectations were exceeded. I waited for the car and service was completed earlier than promised. I was also offered a "loaner" if I did not want to wait for the car. service was completed earlier than promised. I was also offered a "loaner" if I did not want to wait for the car. More

Went in to the dealer because the battery was having some trouble and the car was failing to start. Made an appointment at the dealer to bring the car in and after running tests on the car found battery was trouble and the car was failing to start. Made an appointment at the dealer to bring the car in and after running tests on the car found battery was no longer good. Battery was expensive to replace($600) but car no longer had issues starting after replacement and car is fully functional. Service was good and was done in a timely fashion. Even got a small discount which made it better. More

I walked in the door and everyone was so friendly and nice, trying to accommodate my every need. They also didn't talk down to me being a women and didn't try to get me to buy something I didn't want or nice, trying to accommodate my every need. They also didn't talk down to me being a women and didn't try to get me to buy something I didn't want or need. More

My service experience was great. Joanne was very helpful and explained the service well. I received a 5 series as a loaner car and my service was completed on time. and explained the service well. I received a 5 series as a loaner car and my service was completed on time. More

When I had a recent problem with my car, I was able to leave it at the dealer and they provided me a ride home as the problem occurred near closing time. BMW service agreed to look at the car the followin leave it at the dealer and they provided me a ride home as the problem occurred near closing time. BMW service agreed to look at the car the following day. I was kept informed of the progress by Joanna, promptly informed by her when my car was ready and provided a ride from my house to the dealership to pick up my car. All work was done correctly and the car is now running fine once again. More

Both the sales and service department are excellent. They are obviously all about customer service. From the minute you arrive they treat you with respect and you are taken care of in a prompt courteous mann are obviously all about customer service. From the minute you arrive they treat you with respect and you are taken care of in a prompt courteous manner. I have been to other BMW dealers and have been ignored or given the "brush off" but at BMW of the Hudson Valley this is never the case. I would highly recommend. More

I was very impressed with this dealership! I had previously never even considered looking for a car here i.e. I didn't realize they sold "used" autos other than BMW's. I was looking for a good, r previously never even considered looking for a car here i.e. I didn't realize they sold "used" autos other than BMW's. I was looking for a good, reliable, used car and Dennis Donnelly recommended I look at a used 2011 Subaru which had come in and was on the lot. I LOVED IT! Everyone (with the exception of the FINANCE guy whose name I don't remember) was very nice , extremely courteous, and treated me like royalty! I must tell you, I had been to at least 8 other dealerships looking for a car. NONE OF THEM could compare to the classy way your dealership treated me! However... The finance guy made me feel very rushed and pressured through the financing part of it. I honestly felt or shall I say I got the impression from him that the amount of money I was spending was "small change" to him /the dealership. He came across as extremely arrogant. I realize that BMW's go for many thousands of $ more than I spent on the Subaru. However, to ME it is a lot of money. That said, I love my car! It meets my needs perfectly. In the future when I decide to get another vehicle your dealership will be the FIRST place I look! I'll also be sure to go to IRA again as he was so sweet, knowledgeable and helpful! He is a great asset to BMW! More

I needed a repair done on my car and was worried that I would be without a car for a long period of time. Upon calling the service center they were able to make an appointment to service my car in only a f would be without a car for a long period of time. Upon calling the service center they were able to make an appointment to service my car in only a few days. The repair took under a day and the problem was totally fixed, I am very pleased with the service and experience here. More

Everyone at this dealership was very helpful. I would recommend my friends and family to visit here when considering purchasing a new BMW. They were very helpful with looking at my budget and applying it recommend my friends and family to visit here when considering purchasing a new BMW. They were very helpful with looking at my budget and applying it to the desired purchase More