BMW of Hudson Valley

Excellent service Fast, efficient and knowledgable service center staff are friendly and i was able to get the appointment that i wanted I would recommend them for serv Fast, efficient and knowledgable service center staff are friendly and i was able to get the appointment that i wanted I would recommend them for service " More

All questions answered I went in for a parking lamp issue and they went above and beyond. They cleaned the car in and out, topped fluids and addresses anything that may hav I went in for a parking lamp issue and they went above and beyond. They cleaned the car in and out, topped fluids and addresses anything that may have been due in the next few 100 miles so I wouldn't have to come back in a few days. I also needed to extend my warranty and Joanne made it super simple with no pressure and tons of options More

Excellent service This was my first service to the BMW OF Hudson Valley. I'm very happy with service I received. I will continue going back again. Keep up the good w This was my first service to the BMW OF Hudson Valley. I'm very happy with service I received. I will continue going back again. Keep up the good work. Ismet More

Oil change Everyone was great. Thank youJoann Holmes. They were so kind and brought me to the mall so I could do some shopping. Joann called me and gave me an up Everyone was great. Thank youJoann Holmes. They were so kind and brought me to the mall so I could do some shopping. Joann called me and gave me an update on my car. They then sent the same nice gentlemen to pick me back up. More

Excellent Received new car with camera which was not in my original car. Very happy with customer service and also happy that car was delivered to me. Received new car with camera which was not in my original car. Very happy with customer service and also happy that car was delivered to me. More

Great Dealership and Employees Picked up my 4th car (2nd this year) from them last week. As always, it was a great experience from the decision and ordering process to the pick up. Picked up my 4th car (2nd this year) from them last week. As always, it was a great experience from the decision and ordering process to the pick up. No games. No hidden fees or sneaky sales tactics. My CA was Wasyl and he is on his game. Very knowledgeable, professional and easy to work with. When I picked up the car, Rebecca gave me a very thorough run through of the features. I will continue to do business with them and recommend them to friends and family More

another great experience Serviced our x5 again, and great quality of service, as well as overall user experience! It was easy to book the time, and the service was on time. I Serviced our x5 again, and great quality of service, as well as overall user experience! It was easy to book the time, and the service was on time. I was kept informed through the service. Car was as new when all done.. More

Great experience I was getting my car serviced in Westchester where I worked because it was convenient. Although they were very good, it would generally take up to two I was getting my car serviced in Westchester where I worked because it was convenient. Although they were very good, it would generally take up to two weeks sometimes to get a service appointment. I no longer work in that county nor is there a BMW near where I currently work so that meant doing it on a day off (ughhhhh). I called BMW of Hudson Valley dreading it was going to take several weeks to get an already over due service done and much to my surprise I was told I could bring the car in the next day ( Saturday ) and what time would I like? Upon arriving around 915 the next day, I was immediately greeted when I entered the service building and set up with service advisor Phil Dolce who happened to be the service manager. Phil was very pleasant to work with, we went over all the details of the visit and he asked if I had any questions or concerns. During my visit, Phil came out to update me on progress. During one of these interactions Phil let me know that the brakes would be due to be replaced in the next several thousand miles putting the mileage very close to 50k and out of warranty, plus I was leaving for a several thousand mile trip the following Tuesday that would bring me very close if not over 50k before I could get back to do the brakes. Phil immediately said "no problem, I'm making a note on your account and I will extend your warranty to 53k so you don't have to worry about it". I was shocked and very pleased knowing that this would be covered under warranty. I have never had this happen before and couldn't believe this would be covered. I have owned many cars and usually it's just the opposite where a few hundred miles over warranty and wham, sorry it's not covered your out of warranty. I look forward to having my car serviced at BMW of Hudson Valley. Thank you Phil for a great experience. Dave Rei More

Great customer service! Everyone from the owner of the dealership to the receptionist was friendly, attentive and seem to genuinely appreciate my business. Each person made Everyone from the owner of the dealership to the receptionist was friendly, attentive and seem to genuinely appreciate my business. Each person made sure I was comfortable band informed. When they determined my car would need some extra time for certification, I was provided with lunch and a loaner. I returned the next morning and have been happily driving my new BMW ever since. More

Great service from start to finish Took car in for service , service advisor Leanne carnes was very pleasant and Made sure everything was right, and I was happy .thank you very much Took car in for service , service advisor Leanne carnes was very pleasant and Made sure everything was right, and I was happy .thank you very much More