BMW of Fort Wayne - Service Center

I originally went to the dealership to change out my summer tires to the winter ones. I was curious as to how much my vehicle was worth since it was a 2018 and I knew the warranties were about to expir summer tires to the winter ones. I was curious as to how much my vehicle was worth since it was a 2018 and I knew the warranties were about to expire. I asked service to get a quote for me and was referred to Jaylon and Ashley. They showed me several cars but none of them had the interior color I wanted. I liked them both right away. I didn’t find out until later that it was Ashley’s first day. You would have never known it since she was very professional. They offered me several options and I went back the next day and to my surprise they had exactly what I wanted. I never felt pressured and the whole experience was great! Ashley was also very kind and took me through the car wash and offered any assistance I needed. I feel she will be a great asset to the dealership in many ways. I also want to thank Scott, Zach, and of course Michael for his help! More

Don't send a newly licensed driver or a woman to this dealership. They take advantage with offering other stuff to do on your vehicle that doesn't need done. All we needed was an oil change and it wasn't dealership. They take advantage with offering other stuff to do on your vehicle that doesn't need done. All we needed was an oil change and it wasn't even done $400 later. Impatient in getting ahold of the person whose name is on the car. So got pushy talking you into doing things that didn't need done. They were rude when I told them I don't make those decisions that they would have to talk to my husband because he takes care of the maintenance on our vehicles. More

Professional throughout Kelley organization! From the exceptional management of Scott Brooks and his team and Libby Somers, my go-to sales advisor, are all extremely customer orientated! I work From the exceptional management of Scott Brooks and his team and Libby Somers, my go-to sales advisor, are all extremely customer orientated! I work with dealers all over the Midwest and I chose to purchase several vehicles from the Kelley's and have each serviced by the "best of the best" service department I've had the pleasure of doing business with. Scott Brooks and his entire team make you feel like "family" and treat you with total respect. BMW of North America is fortunate to have this "Team" representing their franchise. Scott Highs Service Team are also exceptional and I really appreciate the video review the service technical provides as part of the serving of my vehicles. Clearly, the service department is "Top Drawer" that differentiates them from any other service shop. More

Very knowledgeable and friendly and helpful. Best dealership I’ve been to. Always look forward to service appointments Best dealership I’ve been to. Always look forward to service appointments More

Great as always Brian and Kevin were both very professional and courteous — provided a car and the vehicle done in a timely manner . Car was very clean professional and courteous — provided a car and the vehicle done in a timely manner . Car was very clean More

Always a pleasure dealing with BMW Fort Wayne. Always has a loaner vehicle available for me to use. And Service is always finished in a timey manner a loaner vehicle available for me to use. And Service is always finished in a timey manner More

Easy to set up the service and the staff was courteous and professional. I will continue to service my MINI at this location. Two thumbs up. and professional. I will continue to service my MINI at this location. Two thumbs up. More

Brian and Doug have always been extremely helpful, absolute professionals. Issue is always explained. Work completed on time and properly done. Car returned spotless. Very Happy absolute professionals. Issue is always explained. Work completed on time and properly done. Car returned spotless. Very Happy More

service writer explained everything.the cars looked like it just came off the showroom floor.It ran like a dream. I could not have been happier. it just came off the showroom floor.It ran like a dream. I could not have been happier. More