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BMW of Fort Wayne

Fort Wayne, IN

4.9
645 Reviews
When you shop for a new or used car or truck at any of our dealerships in Fort Wayne or Decatur, you will get competitive prices, convenient financing, and free carwashes at any of our three free carwashes as long as you own your vehicle. Our service departments provide the highest quality care and maintenance of your vehicle by our highly skilled and factory trained technicians. Should the unfortunate need of body work occur, our body shops have highly talented technicians as well as the necessary state of the art equipment to properly repair any make or model vehicle. We have eight, soon to be nine, different new car dealerships in the Fort Wayne and Decatur areas. Come see us at any of our locations to enjoy the Kelley Advantage.
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715 Grand National Drive

Fort Wayne, IN

46804

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Showing 645 reviews

December 04, 2020

This was perhaps the easiest car buying experience we have ever had. And they gave a drive train warrenty on a car with 80,000 mile that is unheard of. Jaylon was great to work with and have is time to l More

by amymaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Tippmann
Dec 09, 2020 -

BMW of Fort Wayne responded

We are glad that you are happy with the vehicle and experience. Customer satisfaction is our number one goal so we were concerned to hear the detail job did not meet your expectations. We would like to hear more on the concerns you have and talk about some ways to resolve it for you. If you could reach back out to Jaylon, he can put you in touch with our sales manager. Thank you for your feedback!

Apr 13, 2021 -

amymaley responded

UPDATED 4/13/21 If you are buying a vehicle from Kelley and think that the “FREE” 12 month extended warranty is extra protection against issues with your used vehicle, you can think again. Within 1 month of our purchase we had to replace the heater core, due to it being plugged. Then several weeks after that it started to start but wouldn’t stay running, and that has left us stranded 4 times. We have had to have the key reprogrammed. And the latest we found out that the Axel Shaft Seal is leaking and also the Transmission Oil Cooler pipes need to replaced, and none of these will be covered under the included 12 month extended warranty because they aren’t “broken”. So it is currently waiting in our driveway to go back to the mechanic to see why it won’t stay running AGAIN. So don’t be lulled into thinking the warranty will cover anything. Once we get these items repaired we will have spent well over $2000 out of pocket to get these items repaired.

December 03, 2020

Jaylon was great to work with. He was very knowledgeable, energetic and thorough. We would definitely come back. Everyone else that we came in contact with at the dealership was friendly, personable and help More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

BMW of Fort Wayne responded

Thank you, Jessica, for letting us help you with your vehicle! Please reach out to Jaylon if there is anything else we can do to help you!

December 02, 2020

Ashley was ready for our questions, had us test driving quickly, and gave us plenty of time to decide which color MINI Countryman we took home. It was a friendly, no-pressure experience. Thanks! More

by SMMCCORD
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley Motz
Dec 02, 2020 -

BMW of Fort Wayne responded

Thank you for coming in and letting Ashley help you with a new vehicle! If you have any other questions, please don't hesitate to let us know!

November 25, 2020

Jaylon was super easy to work with abs very accommodating! Loving my new wheels! We drive from Michigan because it was a good deal as ! More

by Heather from MI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

BMW of Fort Wayne responded

Thank you for making the trip down to purchase your vehicle! We are so glad Jaylon was able to assist you, and please let us know if we can help with anything else!

November 25, 2020

I booked my car remotely and flew in to finalize the deal. The whole process went on smoothly. I would recommend Jaylon, he is prompt, attentive and very helpful. More

by Azhar S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

BMW of Fort Wayne responded

Thank you so much for making your trip here to purchase a vehicle! We are happy it was easy for you to do from so far away. If you need anymore help, please give us a call!

November 18, 2020

Jaylon was very understanding and helpful, answering any questions I had promptly and accurately. He treated me as a friend and helped me throughout the entire buying process. More

by Graham.marousek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

BMW of Fort Wayne responded

Thanks for coming in Graham! We are so happy Jaylon was able to help you with a vehicle. Let us know if you need anything in the future!

November 13, 2020

Jaylon was a pleasure to work with. He put up will all of my questions and texts and always gave prompt answers, sometimes working late to just get me a video of the car that just came in. Thanks Jaylon! More

by Ripster
Recommend Dealer
Yes
Employees Worked With
Mike Uniejewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

BMW of Fort Wayne responded

I'm glad we were able to get all your questions answered and help you with a vehicle. If there is anything else we can do, please don't hesitate to ask!

November 12, 2020

He was very welcoming, polite, helpful, knowledgeable. Awesome experience for buying my first car. Made the process very easy to understand. Nothing but 5 stars!! More

by autumn_didion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

BMW of Fort Wayne responded

Thank you for reaching out to us in regards to a new BMW for you! Let us know if we can help in the future as well!

November 08, 2020

BMW of Fort Wayne provided exceptional customer service in every facet of the car purchasing process. Jaylon and Scott made purchasing a vehicle from out-of-state a seamless and enjoyable experience. More

by T. Hill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

BMW of Fort Wayne responded

Thank you for letting us help you with your 4 Series! If you need anything else, please reach out to let us know!

November 07, 2020

They were extremely helpful. The car is nice. All the employees were knowledgeable about the vehicles. The showroom was nice and new. Nice people over there. More

by Kapelke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

BMW of Fort Wayne responded

I'm so glad we were able to help you with a new MINI! Please reach out to Jaylon if there is anything else we can do to help!

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