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BMW of Fort Wayne

Fort Wayne, IN

4.9
646 Reviews
When you shop for a new or used car or truck at any of our dealerships in Fort Wayne or Decatur, you will get competitive prices, convenient financing, and free carwashes at any of our three free carwashes as long as you own your vehicle. Our service departments provide the highest quality care and maintenance of your vehicle by our highly skilled and factory trained technicians. Should the unfortunate need of body work occur, our body shops have highly talented technicians as well as the necessary state of the art equipment to properly repair any make or model vehicle. We have eight, soon to be nine, different new car dealerships in the Fort Wayne and Decatur areas. Come see us at any of our locations to enjoy the Kelley Advantage.
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715 Grand National Drive

Fort Wayne, IN

46804

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Showing 646 reviews

August 18, 2021

Wonderful staff and excellent timely services , clean location. I like the car wash option. It’s a nice additional incentive, keep it up. I will highly recommend More

by vneelati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Libby Somers
Aug 18, 2021 -

BMW of Fort Wayne responded

Thank you for your kind words! It is extremely important to us to keep up with customer service, and we appreciate any feedback we receive! If you have any additional questions, please let us know!

August 18, 2021

Elliot Shelton and the team at BMW provided TOP NOTCH service. I would recommend them to anyone. All of my expectations were met and exceeded. More

by D Conner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliot Shelton, James Tippmann
Aug 19, 2021 -

BMW of Fort Wayne responded

Customer service is extremely important to us, so we are so happy Elliot and James were able to exceed them. Let us know if we can help with any follow up questions!

August 17, 2021

Our service rep. was outstanding but the cost of service is outrageous. Very easy to get updates on car service through texts and emails. The video of the service needed was a plus. More

by hunterhayden9902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis
August 16, 2021

Everyone was very nice and my mini looked awesome!!! The prices were pretty reasonable too. The store was very clean everywhere. I will Definately be back👍🏻 More

by L2HOWDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Uniejewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

BMW of Fort Wayne responded

We are so glad we were able to help you with your MINI! If you have any follow up questions, feel free to reach out!

August 16, 2021

great customer service definitely recommend for anyone looking for a car!! more than helpful and willing to help. More

by August
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

BMW of Fort Wayne responded

We are so happy Jaylon was able to help you find a new vehicle! If you have any other questions about it, please let us know!

August 16, 2021

BMW of Fort Wayne was an excellent place to work with and I felt like they treated me like family! More

by Intoa9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Uniejewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Fugate, Libby Somers, James Tippmann
Aug 17, 2021 -

BMW of Fort Wayne responded

We are so happy we were able to meet your expectations! Customer service is extremely important, so please let us know if we can help in any other way!

August 13, 2021

Brian is a great guy , he always keep me postade with every step through out the service process for my M550 &X5 , keep it up with great work . More

by bunty6302
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brian
Aug 17, 2021 -

BMW of Fort Wayne responded

Customer service is important and we are glad Brian was able to help you with your needs. Please let us know if you need anything further!

August 12, 2021

Jaylon went above and beyond! I am a demanding buyer and don’t want to spend a lot of time sitting and waiting. Jaylon was super responsive and understanding and worked hard to get the deal done and keep me More

by carolann320
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaylon Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb and Adam, James Tippmann
Aug 17, 2021 -

BMW of Fort Wayne responded

Customer service is extremely important to us, and we are so happy Jaylon was able to meet your expectations! If there is anything else we can do to help, please let us know!

August 12, 2021

Loaner are downgraded , I believe the same series should be offered to customers on what they drive to experience what is new for customers and offer More

by ashwinvalande76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Cramer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

BMW of Fort Wayne responded

We apologize for your inconvenience! Our loaner fleet is low right now due to inventory being low everywhere. Hopefully we can get our fleet back up to normal for your next visit.

August 11, 2021

Devon was very helpful and the team worked quick to get the problem solved. They always go above and beyond to make sure you are taken care of. More

by adam.clark1776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Waterman
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