BMW of Fort Wayne

We had a heartwarming experience at BMW of Fort Wayne during our recent lease of iX. The test drive appointment was smooth, the vehicle was phenomenal and the leasing process was concise. However, what s during our recent lease of iX. The test drive appointment was smooth, the vehicle was phenomenal and the leasing process was concise. However, what sets BMW of Fort Wayne apart was their service after lease signing. Despite much preparation, my youngest daughter was distraught after the reality kicked in that she will no longer have the Lexus she rides since birth back after we trade it in. She cried and cried and asked us if she can say goodbye properly to Samantha (the nickname of our Lexus). By then it has already been two days after we traded the Lexus and I did not know what I can do for this "silly" request. Worse still, I work in a different state and a child's cry just breaks a mom's heart. In despair, I reached out to our client advisor Ashley. To our great surprise, when my husband landed at the dealership with the kids, Ashley was waiting outside, with a gift bag and even a Peggy stuffy. She apologized that the Lexus has already been moved to another dealership (completely not her fault) but amazingly offered to bring it back (!) She hugs my youngeat and told her she can hug "Peggy" when she misses mom or "Samantha". We are grateful beyond words for all this extra miles Ashley is willing to go to care for us as her own family and to help establish a new bond between our kiddos and the new BMW. Prior to iX, our X5 has regularly been serviced here, and our experience has always been positive. We are excited about our new iX and will likely remain loyal customers for a long long time. More

“Ashley and Scott made our Kia K5 purchase seamless—excellent communication, professional service, truly appreciated!” seamless—excellent communication, professional service, truly appreciated!” More

BMW of Ft. Wayne did not really sell me a vehicle but they assisted me in purchasing one. The sales associate was very helpful and courteous. I would recommend Wayne did not really sell me a vehicle but they assisted me in purchasing one. The sales associate was very helpful and courteous. I would recommend the dealership to anyone. Great experience. More

Beautiful Ashley was very helpful and attentive all through out the process. I would definitely recommend her for your next purchase. . through out the process. I would definitely recommend her for your next purchase. . More

Christina was very helpful and knowledgeable. She made the whole car buying process easy and enjoyable. From start to finish, I really felt taken care of. I would recommend Christina if your s She made the whole car buying process easy and enjoyable. From start to finish, I really felt taken care of. I would recommend Christina if your shopping for a vehicle. More

Very good service and attention from the sales team. They stayed beyond the closing time to clarify doubts after the test drive They stayed beyond the closing time to clarify doubts after the test drive More

I have purchased about ten cars from this dealership and its predecessors..Mike is the best salesman I have dealt with. Very professional . its predecessors..Mike is the best salesman I have dealt with. Very professional . More

Very welcoming, appreciative of my business. Professional, aware and attentive to my needs. I will return. Professional, aware and attentive to my needs. I will return. More