BMW of Fort Washington

My experience at West German BMW was excellent!! My sales advisor, Robert Vitalis provided impeccable service!! Robert was very knowledgeable about BMWs, accommodating and and answered all of my questions du advisor, Robert Vitalis provided impeccable service!! Robert was very knowledgeable about BMWs, accommodating and and answered all of my questions during the production of my new car! He even ordered the specific car mats and travel mug that I requested so they were there when I picked up my vehicle! This is my first BMW and I absolutely love it!! I would highly recommend this dealership and I look forward to purchasing future cars at West German BMW!! Thank you! More

My experience with my purchase of a 2013 BMW was extremely positive. Greg Urban handled the deal. He was very friendly, knowledgeable and professional. I was able to special order my BMW. When it wa extremely positive. Greg Urban handled the deal. He was very friendly, knowledgeable and professional. I was able to special order my BMW. When it was time to pick it up, Greg had everything ready for me. He also spent a lot of time going going over the car including sharing his personal knowledge on general automotive issues where applicable. This is only my 2nd internet review ever. The first one was for an Audi dealership and that experience is what lead me back to BMW. I highly recommend Greg and the folks at West German BMW. More

Jim was terrific. No pushy sales tactics. Just friendly, knowledgeable and super helpful. Wish I could buy another car tomorrow so I could deal with him again! knowledgeable and super helpful. Wish I could buy another car tomorrow so I could deal with him again! More

Dealing with West German BMW was a pleasure. In particular, Greg Urban epitomized "service after the sale." I had some problems installing the bike rack that I ordered. Greg spent at least an hou particular, Greg Urban epitomized "service after the sale." I had some problems installing the bike rack that I ordered. Greg spent at least an hour adjusting and installing the bike rack for me. Not only do I now have a great new BMW, but Greg made my new car purchase a great experience. More

Rawle and staff were knowledgeable and helpful. Questions were answered honestly and he promptly got us answers he did not have at his fingertips. The car is beautiful and we were impressed with the work don were answered honestly and he promptly got us answers he did not have at his fingertips. The car is beautiful and we were impressed with the work done to make it Certified. More

Customer Service - Rawle Cox was the sales representative that helped me with my purchase. He was very helpful and accommodating throughout the process. Quality of Work - West German BMW does a fantastic j that helped me with my purchase. He was very helpful and accommodating throughout the process. Quality of Work - West German BMW does a fantastic job in representing the brand through its product maintenance and customer service. Friendliness - Unlike some other dealerships, the salesperson approached me first and had a willingness to answer any inquiries that I had. Overall Experience - I would recommend West German BMW to anyone interested in purchasing a new or used car. They made the sales process easy and comfortable and I did not feel pressured at any point to make a purchase. More

Our sales professional at West German is Dave Cochran. His product knowledge and customer service is tremendous. During the ordering process to delivery of our new BMW, Dave spent a great deal of time wit His product knowledge and customer service is tremendous. During the ordering process to delivery of our new BMW, Dave spent a great deal of time with us. I would highly recommend seeing Dave when visiting the Dealership. More

This was a very positive buying experience from start to finish. I traded in a 4 year old BMW and felt the valuation was fair and within the upper range of published prices -blue book, black book. The pri finish. I traded in a 4 year old BMW and felt the valuation was fair and within the upper range of published prices -blue book, black book. The pricing in the new car was very competitive. At any point I had a question or concern, the client advisor, Mark Wisniewski provided a prompt and complete response. It was a bit of a wait for the car, largely due to BMW's production and the sales staff was very up front and honest about the delivery timetable and the allocation. At delivery the dealership unearthed yet another nice rebate-thanks. The car was as ordered and in perfect condition. More

My husband and I recently purchased an X3 at West German BMW. We were so pleased were with our purchasing experience. Throughout the process, we were very fortunate to work with Rob Ridgway. Rob did such BMW. We were so pleased were with our purchasing experience. Throughout the process, we were very fortunate to work with Rob Ridgway. Rob did such a terrific job from when we first spoke on the phone to set up an appointment all the way until we drove our new car off the lot. His down-to-earth demeanor and approachability made us comfortable right away. Rob provided excellent guidance as we narrowed down our choices of options; we felt that we could trust his recommendations and definitely knew we were in good hands. Rob was very patient as we went through the decision-making process of where to purchase the car. He was attentive but not overly-aggressive in his salesmanship. We spoke with multiple dealerships in the area. Although there were dealerships which were located closer to us, a large factor in our final decision to purchase from West German was the positive relationship Rob had built with us. Once we ordered the car, Rob continued to do a great job of communicating with us and keeping us up-to-date. When the car finally arrived, the final steps of purchasing the car couldn't have gone more smoothly. Rob carefully walked me through the features of the car and did a wonderful job of explaining everything. In addition, he has followed-up to make sure that all is well with our new X3. We couldn't have been more pleased with our experience with Rob and West German. We'll certainly be letting our friends and family know this as well! More

I had purchased a new 328XI in November of 2011. The car was only 3 months old when I was sitting at a red light and was rear ended by another driver who was traveling at a high rate of speed. The car was t was only 3 months old when I was sitting at a red light and was rear ended by another driver who was traveling at a high rate of speed. The car was totaled. Dave Reedman worked tirelessly to find me another car. He actually found me the exact same make and model in a very short timeframe. He even came into the dealership on his day off to deliver the car to me. He really went above and beyond my expectations to provide great customer service. More