BMW of Fort Washington

Purchased or leased 11 of my past 12 cars from this dealer. Quality service and quality people ! Purchased my first BMW from this dealer in 1979. That says it all. Easy to make service appointments ( a dealer. Quality service and quality people ! Purchased my first BMW from this dealer in 1979. That says it all. Easy to make service appointments ( almost all scheduled maint ) Service people have common sense. More

I was recommended to come to this dealership through a friend and was not disapointed. I live in the Main Line but my previous experience with Main Line BMW was not what I like to see from a dealership. friend and was not disapointed. I live in the Main Line but my previous experience with Main Line BMW was not what I like to see from a dealership. The people at Main Line BMW don't make you feel important like at West German. When someone purchases a high end vehicle, they feel as though they should be treated at another level. While Main Line service people certainly don't do that, the worst part is the amount of time a vehicle takes to get completed. This wouldn't be so bad if it wasn't for the misleading they always seem to give. No matter what time frame they give you, it's always over that. I'm done with them and glad I went up to West German for my newest vehicle. The sales team is top notch. It's not just how experienced and knowledgeable they are but it's the friendship they build with you throughout the entire buying process. Nick assured me that his serviced team will treat me the same way as the sales team and I am looking forward to experiencing that in the future. More

This Dealership never disappoints me. I live closer to two diferent BMW Dealerships (Daniels and Thompson) now that I moved further North to Quakertown PA since my original purchases at WG BMW. I have nev two diferent BMW Dealerships (Daniels and Thompson) now that I moved further North to Quakertown PA since my original purchases at WG BMW. I have never once taken either my 2005 4.4l X5 or my 2002 E46 M3 to anyone other than West German BMW. It's a further drive for me but worth it. I come for service and WG hands me the keys to a New BMW for a loaner. They treat me with respect and I feel like a valuble customer every time I deal with them. They even wash my car, Need I say more. I have known Bob (the owner) 20+ years now he is doing a great job with that dealership. The next car I buy will be a BMW and it will be purchased at West German BMW! More

West German BMW is a quality organization. I have purchased two cars from you over the past three years. One from Leo your used car manager and a new car recently from Rawel Cox. Both were good exp purchased two cars from you over the past three years. One from Leo your used car manager and a new car recently from Rawel Cox. Both were good experiences. My only negative are the prices you charge for parts and service. Way too high!!!! $250 for a replacement battery is obscene. Regards, Jim Gallen More

I had a few transactions with West German BMW. I haven't been amazed at the service department in general but since it is the closest to my home, I try to tolerate it. I called ahead for a replacement hea been amazed at the service department in general but since it is the closest to my home, I try to tolerate it. I called ahead for a replacement headlight assembly. I was planning on replacing the part myself (again, because I generally don't have any patience for car dealerships). But after several months of not having 2 operating headlights, I caved. So I called TODD SIMPSON the service associate that I have delt with in the past (apparently you are assigned a speicifc associate based on the first latter of your last name) and told him that their parts department qouted me $278 for the part. Todd said my quote would then be 278 plus the 153 in labor and then taxes. SO I made an appointment for several weeks in the future (they are always so busy there, you can never get in without planning far in advance). Just yesterday I called Todd and left a voice mail to verify that the correct part was ordered, and the price remained the same. He never called me back with any descrepancy. So today I picked up the car. The price was almost $50 more. I asked why and was told that my options were to pay the price or they would remove the new headlight assembly and put the old one back in. This is when the service manager and parts manager got involved, both of whom were not helpful in resolving this issue. So while in the grand sceme of things a $50 difference is not going to break me, I just found it completely frustrating that at that point they had me over a barrel. Either I pay or wait several hours for them to remove the part and put the old one in, which doesn't help me at all. They made no apologies for the confusion, no concessions what so ever. I ended up paying the bill. and will follow up with yet another letter to general manager. Oh yes, I had issues when I found out that my certified pre-owned car, was in an accident that was never disclosed. Thus the value of my car is basically nothing. SO never believe in "certified" anything and do not believe that a so called Luxury car maker will have luxury service. More

I have always found this dealer to be fair and up-front in all aspects when buying cars from them. I'm on the 4th BMW that I've obtained from them, and in each case they treated me with the utmost respect in all aspects when buying cars from them. I'm on the 4th BMW that I've obtained from them, and in each case they treated me with the utmost respect and care. Service here has also been very good, and I know of several people who live much closer to other BMW dealers in the area who still prefer to take their cars here for service. And I doubt that my situation is an outlier. No, I don't work for them or BMW -- I'm just a satisfied buyer who has a great experince with West German BMW and with driving some of the finist cars you'll ever get your hands on. More

I found that they had a special price on an alignment via their website. I called in inquire about the alignment and they told me that the website was outdated, but they would honor the price. I though great their website. I called in inquire about the alignment and they told me that the website was outdated, but they would honor the price. I though great! I dropped off my car early before they opened and left the keys and everything with my information. I made special arrangements with my family so I could use my mom's car that day. The entire day passed and I get no phone call whether the work was completed or not. I tried calling the service department and no one would answer the phone. I called the front desk and they would just forward me to the service advisor who wouldn't answer the phone. I get there at 3PM and no one seemed willing to help me. I guess they didn't think an 20 year old was a very high profile customer. I finally track someone down and they tell me that they couldn't align my car. They needed to replace the control arm ball joints and wanted $900 to do the work and had to special order the parts. This is absurd because the control arm ball joints are $20 replacement parts and can be done in an hour at most with the BMW tool. I know this because the same procedure was done by the previous owner several years ago. I refused the work and wanted my car back immediately. After 30 minutes I still didn't get my car back. I asked where it was and they said that the car was at another location down the road because they do their alignments at a different facility. They also said the guy working on my car was out at lunch. Another hour passes and they keep telling me it'll be there in 5 minutes. Eventually the service advisor just leaves and I couldn't find him. After 2 hours of waiting he reappears to give me my keys and a bill for the alignment (which wasn't done!). I argue with the guy for 10 mintues before just giving up and wanting to go home. I start driving home and released they were messing with my radio and settings all over the car. My AC was on full blast, radio settings were changed, greasy finger prints on my radio display, and worst of all my mileage was about 10 miles higher then when I dropped it off. Funny thing because BMWNA usually calls people after each service appointment, sale, etc to see how it went. I never got a phone call from BMWNA to rate them. I guess they just lost my paperwork. Cliff Notes: They didn't do alignment as requested, Wanted $900 work to be done before alignment can be done, I did not authorize them to take the car somewhere else, Car was used for personal use during the day, Interior was not left the way it was, Charged for alignment that wasn't done, Ignored me when I tried to get help, Never called to tell me the car couldn't be aligned, These guys are crooks and I'll never return to them ever again. Not even for parts or sales. More

Service is always done expediently ( I usually wait)- SA's are friendly and make sure all questions are answered.<br>So far I have had only good experiences here.<br><br>I had ordered a front license pla SA's are friendly and make sure all questions are answered.<br>So far I have had only good experiences here.<br><br>I had ordered a front license plate bracket for a European plate. When the bracket came in, I took the car into have it mounted. The service rep charged me NOTHING, even after taking a while to figure out how to mount the bracket without drilling any holes. More

I have dealt with this dealership for the past 7 years on the service level both with them doing the service and myself getting parts for me doing the service. It has been a very mixed bag.<br><br>Overall, the service level both with them doing the service and myself getting parts for me doing the service. It has been a very mixed bag.<br><br>Overall, I have some concerns about how much they really care about the customer. I have a 1997 318i and since that car is near the bottom of the BMW 'pecking' order it is very rare that I get their best efforts. If you are bringing in the car for a major tune up they love you because the procedure is cut and dry and so is the exorbident cost. In those cases I was treated like a king and therefore happy. If they actually have to try to fix something, however, you will get the run around. My wipers were not working correctly and after 2 tries and $300 they still were not working. I then took care of things myself and installed a new wiper motor. Even this experience with the dealer (to get the replacement wiper motor mounting bolts) was a joke. They first told me they did not have the part (we are talking about a bolt here). Then, after showing my disgust and disbelief the parts guy went back and got them for me. Why the &$%ing games?!?!? On his behalf he did not charge me.<br><br>Other episodes with this dealer:<br>1) Not resetting service lights (twice).<br>2) Incorrectly fixing a problem to pacify me right before warranty expired. I still have the noise in my car to this day (118k).<br> More

They will say anything to sell you the car. They sold me a $43000 BMW 740I, and I have not owned it for a year yet, and it is in the shop all the time. They don't fix my problems. They sold me a lemon. They a $43000 BMW 740I, and I have not owned it for a year yet, and it is in the shop all the time. They don't fix my problems. They sold me a lemon. They will not do anything for me. I feel I got screwed by West German BMW, and I would never refer them to anyone. Johnny Cealmov, 267-408-6207 More