BMW of Fort Washington

This was a very positive buying experience from start to finish. I traded in a 4 year old BMW and felt the valuation was fair and within the upper range of published prices -blue book, black book. The pri finish. I traded in a 4 year old BMW and felt the valuation was fair and within the upper range of published prices -blue book, black book. The pricing in the new car was very competitive. At any point I had a question or concern, the client advisor, Mark Wisniewski provided a prompt and complete response. It was a bit of a wait for the car, largely due to BMW's production and the sales staff was very up front and honest about the delivery timetable and the allocation. At delivery the dealership unearthed yet another nice rebate-thanks. The car was as ordered and in perfect condition. More

My husband and I recently purchased an X3 at West German BMW. We were so pleased were with our purchasing experience. Throughout the process, we were very fortunate to work with Rob Ridgway. Rob did such BMW. We were so pleased were with our purchasing experience. Throughout the process, we were very fortunate to work with Rob Ridgway. Rob did such a terrific job from when we first spoke on the phone to set up an appointment all the way until we drove our new car off the lot. His down-to-earth demeanor and approachability made us comfortable right away. Rob provided excellent guidance as we narrowed down our choices of options; we felt that we could trust his recommendations and definitely knew we were in good hands. Rob was very patient as we went through the decision-making process of where to purchase the car. He was attentive but not overly-aggressive in his salesmanship. We spoke with multiple dealerships in the area. Although there were dealerships which were located closer to us, a large factor in our final decision to purchase from West German was the positive relationship Rob had built with us. Once we ordered the car, Rob continued to do a great job of communicating with us and keeping us up-to-date. When the car finally arrived, the final steps of purchasing the car couldn't have gone more smoothly. Rob carefully walked me through the features of the car and did a wonderful job of explaining everything. In addition, he has followed-up to make sure that all is well with our new X3. We couldn't have been more pleased with our experience with Rob and West German. We'll certainly be letting our friends and family know this as well! More

I had purchased a new 328XI in November of 2011. The car was only 3 months old when I was sitting at a red light and was rear ended by another driver who was traveling at a high rate of speed. The car was t was only 3 months old when I was sitting at a red light and was rear ended by another driver who was traveling at a high rate of speed. The car was totaled. Dave Reedman worked tirelessly to find me another car. He actually found me the exact same make and model in a very short timeframe. He even came into the dealership on his day off to deliver the car to me. He really went above and beyond my expectations to provide great customer service. More

ed fallon was a consumate and compassionate adviser as ed fallon was a consumate and compassionate adviser as opposed to a seller.He guided through all of the many features of a new to us BMW. Even though ed fallon was a consumate and compassionate adviser as opposed to a seller.He guided through all of the many features of a new to us BMW. Even though we live one block away from a different BMW dealer, it was and will be worth the time to drive to West German BMW for any future purchases. Ed followed up on phone calls and with our many questions. More

I justly gave a 5 rating for each of the criteria listed. My client advisor David Reedman showed exemplary skill in making sure I was informed and comfortable with every step of my car purchase. Everyone I h My client advisor David Reedman showed exemplary skill in making sure I was informed and comfortable with every step of my car purchase. Everyone I have interacted with at West German BMW was very professional and friendly. So yeah, 5's across the board More

I love my X5! Thanks to my sales consultant David Reedman, I was able to get a good car that I could afford, at a great price, that so far has been absolutely reliable and fun to drive! David was cou Reedman, I was able to get a good car that I could afford, at a great price, that so far has been absolutely reliable and fun to drive! David was courteous and very knowledgeable about the car. I found the whole purchasing experience very stress free, and, I very much appreciated David showing me how the features worked on the X5, and giving me the confidence to know that I am truly behind the wheel of the ultimate driving machine. Overall, I would highly recommend David Reedman and West German BMW! This car is so sweet that now my brother wants an X6! Oh-oh! See you soon West Germain!!!! regards, Joseph More

I brought my car in to have it inspected (2000 323ci convertible) Even though the car is 11 years old they treated me like I was driving an M6. I was surprised by the need for replacement of parts t convertible) Even though the car is 11 years old they treated me like I was driving an M6. I was surprised by the need for replacement of parts that another repair shop had installed only a year previously and when I went back to the previous shop, they told me no way they should have replaced those parts! they made me believe that they used only BMW parts. to make a long story short, West German BMW went out of their way to honor the 2 year parts warranty on the parts they replaced even though they really didn't have to. It turned out that the previous mechanic had lied to me and when I requested the invoices for the BMW parts, he sheepishly told me "they were aftermarket parts." They made me look like a fool because I was angry at West German BMW and during the process, I was kind of a jerk to them because I thought they did unnecessary repairs. West German BMW never lost their cool, they conducted their business with integrity and completely exposed the other mechanic shop I had used for what it was: a low budget shop that does shoddy work with sub standard parts. Even after I was rude, and in spite of the fact that they did nothing wrong, West German BMW knocked a significant amount off the repair bill. They won my business for as long as I live in the area! More

Greg Urban of West German made buying a new car a very pleasant experience. My car was ordered and arrived on time and was perfect. pleasant experience. My car was ordered and arrived on time and was perfect. More

I liked best about my experience with West German was their integrity. When I first contacted the dealership about the car I was looking for they told me it was on the lot and when I arrived it was. I do their integrity. When I first contacted the dealership about the car I was looking for they told me it was on the lot and when I arrived it was. I do not like when a salesperson tells you they have a car and when you get there it is not in stock. More

I have purchased four BMW's from West German. I have always given preference to family owned and operated businesses when making significant purchases. West German has never let me down! I strongly r always given preference to family owned and operated businesses when making significant purchases. West German has never let me down! I strongly recommend both their car sales and car service departments. More