BMW of Fort Washington

Excellent service from beginning to end starting with Robert Cesarini continuing to my salesmen Ed Fallon and finishing up with Colleen in finance. Ed Fallon was extremely professional, had complete kno Robert Cesarini continuing to my salesmen Ed Fallon and finishing up with Colleen in finance. Ed Fallon was extremely professional, had complete knowledge of the vehicle and all information needed. Never felt pressured or hassled at anytime. Will continue to use West German BMW and will definitely refer this dealership to all my friends and family. More

The sales consultant I dealt with, Ryan Pirrone was open and friendly and displayed a high level of integrity. It was a pleasure to work with him. However I was less impressed with the the rest of the sal and friendly and displayed a high level of integrity. It was a pleasure to work with him. However I was less impressed with the the rest of the sales teams. The car was not completely prepped for delivery and there were minor issues with the warranty and registration paperwork. In addition there is evidence on the car of a hard impact to the left front wheel having caused damage to the vehicle that was known to the dealership but not disclosed prior to purchase. The service staff was very helpful in retrieving the code and and setting up the Bluetooth connectivity for the car. In addition they were open with information about the models service history and recommendations for future maintenance. I would not hesitate to contact the service department when maintenance or repair is needed. BMWNA was also helpful in tracking down the service history on the vehicle. I am a member of the BMWCCA and have been since 1989. 7 out of the 14 cars I have owned over the past 25 year have been BMW's and I am very familiar with the brand's history and products. More

We weren't sure about this dealership before going in - We were looking for a 2010 5-Series AWD and had visited 2 dealerships in the Lehigh Valley area before this, with fairly unsatisfactory experiences - We were looking for a 2010 5-Series AWD and had visited 2 dealerships in the Lehigh Valley area before this, with fairly unsatisfactory experiences. I must say our experience at this dealership was by far the most pleasant, excellent even. Since this was an hour away, before visiting them, I wanted to get more details about some of the cars they had listed on their website. I mailed them and their online rep (Erica) called back and patiently went over all 6 vehicles and their various features with me. We found a couple that we wanted to look at more closely and set up an appointment. Our sales rep (Tina) was extremely professional and knowledgeable. She went over both the vehicles in great detail, showed us another similar one that I was marginally interested in, was open to doing as many test drives as we wanted, and knew the various packages and features of BMW inside out. We found the vehicle we were looking for, discussed the pricing, the financing options and the method of delivery - and on every step they were willing to accommodate our requirements. We ended up buying from them the next day. I don't want to make this sound like an advertisement but credit should go where it belongs. Ultimately since we found a great car at a great price, we would have mostly ended up buying from them anyways. But we weren't expecting the car selection and buying process to be this hassle free. Later on I happened to chit chat with the manager (don't remember the name) and he told us they are a family owned facility and try to make the process as stress free for their customers as possible - which is something I can personally vouch for. Special commendations to Tina. Highly recommended! More

Want friendly service and a honest sales man? Ask for Want friendly service and a honest sales man? Ask for Jim Brody. I was at the dealer looking for a certain model and Jim looked for 3 hours and fina Want friendly service and a honest sales man? Ask for Jim Brody. I was at the dealer looking for a certain model and Jim looked for 3 hours and finally found one for me. Seems like I've know Jim for years while he was searching for me. He will go out of his way to get you a good deal. Fun to work with and was probably the most fun I've had at a car dealer. Previously, I never had fun at a dealer nor felt comfortable before i went to this dealer and worked with Jim. Jim plays No games with numbers just the best offer he can get you. Overall A+ rating, and Erica was very nice too. More

Dave was excellent to work eith in all aspects of the car buying experience. He listened to what we wanted and didn't try to upsell us on things we didn't want, he pleasantly worked with us on the price nego buying experience. He listened to what we wanted and didn't try to upsell us on things we didn't want, he pleasantly worked with us on the price negotiation, and he spent a lot of time with us on both the test drive and at delivery (going over all of the features and controls in great detail, pairing our phones, etc..) Coleen handled the financing with a friendly smile. We got friendly and informative service throughout the leasing process and we got a great deal - what more could you ask for? More

Ryan was very helpful in finding the right car for me. He was not pushy or forceful, just friendly and knowledgable. He was very creative in finding a way to get me into the car I wanted, but also finding me was not pushy or forceful, just friendly and knowledgable. He was very creative in finding a way to get me into the car I wanted, but also finding me the best price I could get. I had shopped around at a few other dealerships, but WG was the only one that I felt like they cared about my business. The other dealerships didn't seem to care about me or value me as a customer, but Ryan definitely made me feel comfortable and that I wasn't being taken advantage of. I have also had the car in for service once, and the service team was just as friendly and helpful. I have already recommended the dealership to my friends who are looking for a car. More

My experience at West German BMW was very pleasant. Tina's was assistance made this a pleasurable, hassle free experience. After price comparisons at several local dealerships, I found exactly what I Tina's was assistance made this a pleasurable, hassle free experience. After price comparisons at several local dealerships, I found exactly what I was looking for at West German. The entire team, sales, management, and finance were extremely helpful and knowledgeable. I was even offered a better interest rate than I expected. I highly recommend this dealership. More

I would recommend anyone interested in buying a BMW to go to West German. I will make sure I tell everyone I know to come here! to West German. I will make sure I tell everyone I know to come here! More

Tina was very instrumental in ensuring that I was placed into my BMW. She kept me up-to-date on the status of the vehicle I was searching for. In addition, she kept me informed of my bank information & re into my BMW. She kept me up-to-date on the status of the vehicle I was searching for. In addition, she kept me informed of my bank information & receipt of additional info needed. More

Tina was absolutely fantastic. She worked hard to make sure we acquired a brand new BMW. Having one prior to the sale we could never imagine driving anything else but a BMW and Tina made it possible for u sure we acquired a brand new BMW. Having one prior to the sale we could never imagine driving anything else but a BMW and Tina made it possible for us to continue to drive The Ultimate Driving Machine. Anyone that ever mentions buying a new car I will definitely refer them to Tina. YOU ARE AWESOME TINA!! More