BMW of Fort Washington

I have purchased automobiles a number of times over the past 40 years. The most enjoyable experience I have had in that endeavor was the recent purchase of a BMW from West German. My wife and I started o past 40 years. The most enjoyable experience I have had in that endeavor was the recent purchase of a BMW from West German. My wife and I started our new car search about two months before the purchase so that we had adequate time to check out various brands and dealerships. We first stopped into West German at the start of our search and were assigned to Jim Brody. Jim took us for a leisurely test drive and pointed out the various features of the car. At the conclusion of our initial visit, we asked him not to call us and that if we decided to purchase a BMW, we would get back to him. Jim honored our request. When we showed up two months later for a second test drive and a pricing discussion, Jim allowed us time for a lengthy test drive using a car that was as close to the one we modeled as was available. After that, he spend time with us discussing various option packages and alternatives. He actually listened to what we wanted and made useful suggestions. We had done some serious pricing using all of the internet and pricing programs available to us, and so had a very strong sense of what we were willing to pay for the car. Jim and West German were able to meet our pricing requirements, which no other dealer that we checked with was willing to do. He even told us about an additional $750 price reduction that was available to us and which we used. Jim told us that it would take about 8 to 10 weeks for our car to arrive, since we had made some non-standard option selections and deletions. Jim kept us advised of the progress and when the car arrived 9 weeks later, met with us to review its operations. We have had the car for two weeks now, and remain extremely pleased. More

Kate Crandley has provided excellent service throughout Kate Crandley has provided excellent service throughout the purchasing process with West German BMW. The service that Kate provided was far beyond my Kate Crandley has provided excellent service throughout the purchasing process with West German BMW. The service that Kate provided was far beyond my expectations. I was truly impressed with the level of knowledge that Kate provided. In fact, I’ve recommended Kate to multiple family members and they now are West German BMW customers. In closing, I believe that Kate Crandley truly deserves to be congratulated and rewarded for providing outstanding customer service and support. More

Excellent experience! Dave Cochran was by far the best saleman I've ever encountered. He was extremely patient, courteous, kind as well as very knowledgable about the product. All my questions and conce saleman I've ever encountered. He was extremely patient, courteous, kind as well as very knowledgable about the product. All my questions and concerns were responded to immediately. A very well-informed saleman who knows exactly how to treat his client. A very freindly and professional staff I would recommend to everyone. More

I have purchased four BMW's from West German BMW and my experience is always the same " GREAT" Nick and Dave are both very knowledgable about their product and have made each of my purchases an enjoyabl my experience is always the same " GREAT" Nick and Dave are both very knowledgable about their product and have made each of my purchases an enjoyable experience. I just ordered a new BMW 128 cpe and once again I was treated the same as always More

Jim was a pleasure to work with on our purchase of a new X3. He listened to our considerations of needs/ wants and budget and worked to deliver a package that made sense for us. We are very happy with Jim X3. He listened to our considerations of needs/ wants and budget and worked to deliver a package that made sense for us. We are very happy with Jim and West German and would have no problem recomending to others. Christina & Mike More

My experience with West German BMW was very favorable. The Showroom presents a positive image. My salesman, Jim Brody, was attentive, friendly, responsive and knowledgable. His suggestion about the int The Showroom presents a positive image. My salesman, Jim Brody, was attentive, friendly, responsive and knowledgable. His suggestion about the interior proved to be right.. He also quickly developed a relationship and suggested appointments and kept them on time. He always worked to get an answer and treated our questions as important. The location is convenient off the Pennsylvania Turnpike and the place where in intend to have the BMW serviced. More

Brought my car in for a warranted window that was not working, and what a disaster. Got the car back to find that they had left parts in the back seat that they forgot to reinstall in the door. Had to working, and what a disaster. Got the car back to find that they had left parts in the back seat that they forgot to reinstall in the door. Had to bring the car back, and the excuses for their stupidity were off the charts! The female service advisor, who knows nothing about cars spen 15 minutes explaining to me that all of this may not be covered under warranty. The car develops a multitude of other issues all stemming from their faulty work, and they just try to dance around it. I grabbed the keys back, and brought the car back to my regular dealer (De Simone BMW) and, as usual, they fixed everything without any questions asked. I've never dealt with such a bunch of amateurs in my life........ THEY ARE AWFUL! More

Friendly, honest salesman. Good follow up. Not at all pushy. The price of the car was good. All financial options were well explained. The dealership was very welcoming. All employees were friendly an pushy. The price of the car was good. All financial options were well explained. The dealership was very welcoming. All employees were friendly and very concerned. More

I visited several BMW dealerships in the area while looking for a new pre-owned BMW. At West German BMW I found not only the best selection, but I also had the best relationship with a dealer. My dea looking for a new pre-owned BMW. At West German BMW I found not only the best selection, but I also had the best relationship with a dealer. My dealer was no overly pushy as some dealers can be. However, she did help me when needed and followed up with me both prior to and after I made my purchase. I have been to several dealerships in my lifetime and this was my best experience so far. Not only did Tina make me feel comfortable while test driving and purchasing my car, but also weeks after my purchase. I will highly recommend West German and Tina Van Deursen for any of my friends looking to purchase a car. More

I have been a loyal and very happy from sales an service for more than 15 years, and at least 10 purchases.My oldest child drives a 3 series and my wife has driven 3 different models. I just purchased my 4 for more than 15 years, and at least 10 purchases.My oldest child drives a 3 series and my wife has driven 3 different models. I just purchased my 4 X5 and love them all. Ed has been a true friend and giving me the best car buying experience I have had period. I love the way I have been taken care of in the service department, they also keep me coming back and also highly recommend them to anyone who asks me. BMW makes a true difference with a great sales and customer service when they know there are other choices.A true very well done job. More