BMW of Fort Washington

I like to go into a dealership fairly prepared in terms of knowing the features / functions / price that I want in a vehicle. The representative needs to be able to quickly answer my questions as well as of knowing the features / functions / price that I want in a vehicle. The representative needs to be able to quickly answer my questions as well as describe any nuances of the car that typically aren't called out on the website or in magazine articles. Greg Urban has a technical background, so we were able to get into details very quickly and I was able to use my time well. He had an excellent knowledge of the vehicle and answered all my questions well. Being local to the dealer, they were very willing to be price competitive in order to secure my service business. Greg did the legwork to find the model in the area that had my list of desired features. Finally, the close was simple and clean and he provided just the right amount of "training" before I drove off. I've had the car a couple weeks now and had to call with a couple of questions. They responded very quickly and I look forward to working with West German in the future. More

I must say that the whole purchasing experience was smooth and painless, but you always wonder how you are going to be treated after the purchase has been made. At WG, that wonder can be put to rest, smooth and painless, but you always wonder how you are going to be treated after the purchase has been made. At WG, that wonder can be put to rest, and I can thank my service advisor for making that happen. He's friendly, honest, and provides great advise for keeping my car running great. More

Rawle was a pleasure to work with. Great deal on my Rawle was a pleasure to work with. Great deal on my trade and was very helpful and informative through the sales process. Delivery was very sm Rawle was a pleasure to work with. Great deal on my trade and was very helpful and informative through the sales process. Delivery was very smooth. He spent a great deal of his time making sure I knew the features of the car. Dealership did a great job on the detailing. Care was in excellent shape on delivery. More

Last week, I purchased my first BMW from West German and can honestly say it was a wonderful overall experience. I had done considerable research on the vehicle I was looking at (2007 335xi) beforehand so I can honestly say it was a wonderful overall experience. I had done considerable research on the vehicle I was looking at (2007 335xi) beforehand so I was fairly prepared going into the dealership. Andrew Kim was the sales associate who handled my purchase. He was extremely knowledgeable and very pleasant to work with. When I first got there, we discussed what I was looking for in a car (mainly performance), which was followed up by a test drive. Although I was pretty sure the 335xi was the car I wanted, the test drive definitely confirmed this. After the test drive, Andrew and I discussed the financials of the purchase. He was very honest with me throughout the process and made the me feel very comfortable, something other dealerships usually fail to do. He couldn't have been further from the negative, conniving stereotype that sometimes goes with car salesmen -- he was just the opposite. He truly made me feel like he was a friend that had only my best interests in mind. After talking with him for about 30-45 minutes, I decided to make the purchase. Originally, I was going to take delivery the following week, however, I contacted Andrew two days later to ask if I could take delivery that day. Despite the fact that Andrew was not even scheduled to work that day, he still set up the arrangements to ensure delivery that same day. I was extremely impressed and appreciative of the fact that he was able to do this with such short notice, especially on his day off. Its been one week since the purchase and I have absolutely no regrets. If I could do it again, I would go back to the same dealership and deal with the exacts same sales rep. Like I said above, the experience surpassed my expectations by a large margin. In short, purchasing the BMW couldn't have worked out any better. More

Rawle Cox was all around awesome! I was in a jam because my car finally gave out on me and within 1 hr of walking into West German I found the perfect car! He worked with me around the clock... even stayed my car finally gave out on me and within 1 hr of walking into West German I found the perfect car! He worked with me around the clock... even stayed after his shift to help me. There was consistent communication which I loved! If it wasn’t manager Rob calling, it was Ryan or Rawle making sure everything was taken care of. They all worked as a team. My particular sales person was Rawle and he was extremely knowledgeable and helpful. Every single employee (including the manager Rob) congratulated me on my purchase, was more than hospitable and made the entire process of buying my car quick and efficient. Being a single mom, I had to bring my 7 year old son along with me and Rawle took him to a room and put cartoons on for him as well as, manager Rob gave him snacks he had in his office. I mean it was an all around awesome experience in which West German can expect to receive my continued business. I'm telling everyone! They’re wonderful! More

Andrew was extremely cooperative and helpful. I was on a limited time schedule, with a limited budget and he went above and beyond to help me out. Andrew did not hesitate to give me his personal cell to hel limited time schedule, with a limited budget and he went above and beyond to help me out. Andrew did not hesitate to give me his personal cell to help after hours if/when needed. The dealership was extremely helpful and fair. More

I had a great experience at the West German BMW (used car) dealer for my latest purchase. I just stopped by the dealer to check out what they had, and a sale person greeted me courteously. I tested drove car) dealer for my latest purchase. I just stopped by the dealer to check out what they had, and a sale person greeted me courteously. I tested drove few cars and I found the car I wanted in less than an hour; I purchased the car the same day. I strongly recommend the sales person I dealt with. Two thumbs up!! More

Have bought or leased four cars here over past decade and always taken them here for service. I've also bought parts and Lifestyle merchandise from them, too. Other dealers are closer to where I live or wor always taken them here for service. I've also bought parts and Lifestyle merchandise from them, too. Other dealers are closer to where I live or work, but I go out of my way to deal with the folks here instead. This is a family-owned dealership where you are treated like family. I have referred many people -- friends, family, co-workers -- here for sales and service and every one of them has thanked me for the recommendation afterwards based upon the experience and treatment they received. If you are looking for just the low price, be careful what you wish for -- some dealers might try to beat these guys by a very small amount, but then you find out the hard way that the service experience at these other places isn't what you hoped for when you bought a BMW. And I think West German's approach toward pricing is extremely competitive, regardless. These guys really deliver what they promise: a very professional and friendly sales experience respecting your intelligence, time, and wallet, followed by extremely comprehensive and expert service after the sale. My most recent visit was for service on my 6-Series and the service team was very comprehensive about diagnosing and dealing with the situation. I recommend West German BMW extremely highly because of the great job they do, and because, after all, it's a BMW and not some copycat wanna-be car pretending to be a BMW in disguise. There is only one BMW! As the ad says, why buy a copy when you can have the original? More

My son (13) and I spent the day shopping for a car as a Christmas gift for my wife. Every salesperson was introduced to my son as the future driver of the car and an advocate for his mother. Only one sales Christmas gift for my wife. Every salesperson was introduced to my son as the future driver of the car and an advocate for his mother. Only one salesperson recognized him as an important part of the purchasing decision. Bob at WG BMW made sure that my son was involved in the conversation. Beyond that he did not hard sell us. He gave the facts about the car and gave us time to make a decision. It did not take long. I think we made the decision when we walked into the WG showroom and felt the character of the place. The first thing you notice is the smell- sounds weird but true- of quality. Then you notice it is not a place full of " car salesmen". As I said, we spent the day in various dealerships and we were starting to get that dirty feeling you get when you are dealing with people you would not normally deal with. Then we walked into WG and it was refreshing. My relationship with WG is only three weeks old but it feels like we have been working together forever. Bob was aware of the fact that this was a surprise for my wife and he went to all extremes to make it a great surprise- even lent me a great big bow. After the sale he called to see how the exchange went. Then made himself available to her so that she would be comfortable with the car and all of it's toys. This was a week after delivery on New Year's Eve by the way. Just as an extra he asked about our son by name. WG was great, Bob was an ace and the car (328XI) is more fun than I could have imagined. I am a truck guy but this car has me rethinking my position. Finally, as a qualifier I must admit that I am a sales manager in a different field so I do appreciate good sales practices. More

This was my fourth purchase from the dealer and my 10th from Ed Falon (who was previously with a Mercedes dealership). The purchase experience has always been pleasant and professional. Ed is a good listen from Ed Falon (who was previously with a Mercedes dealership). The purchase experience has always been pleasant and professional. Ed is a good listener and a great person to deal with. Pricing at the dealership is competitve (both buy and sell) and service after the sale is excellent. You can't go wrong with these folks. More