BMW of Fort Washington

My wife and I are 0 for 2 dealing with WG BMW. In August 2012, I was considering a 3 series and and Audi A4. I went to WG thinking it was a good place to do business; I was wrong. After getting a ho-hum 2012, I was considering a 3 series and and Audi A4. I went to WG thinking it was a good place to do business; I was wrong. After getting a ho-hum 5 minute test drive around the block in a 3 series, my sales consultant priced up the car on the internet - offering little help in terms of options I should consider vs. those that I could filter out - told me the price of the car and said, here's the price. Ok, so we negotiate the price I'll pay, right? Wrong. No negotiating, the MSRP on the car was their best offer. I was very put off by their take it or leave it attitude and went off to buy my new A4 (I love it by the way). Fast forward to February 2013. My wife is considering an X3 and and Audi Q5, so we decide to give WG another chance. We go in and specifically look for a sales associate other than the person we dealt with the first time thinking perhaps we just got a bad apple. Wrong! Same deal. My wife went in first by herself and test drove the car. It went well enough and she got a price and went on her way. A day or two later the associate called her to follow up and said he might be able to sharpen his pencil on the price he had given her earlier in the week...ok, so far, so good. Less than a week later, I accompanied her to WG to test drive the X3 for myself. We go in meet her sales associate and off the bat, I could tell he had no idea who she was ... strange, but no deal breaker. So we go and test drive the car. We go back and start talking numbers. He prices the car again and gives her the same price and says let me go talk to my manger and see if we can do any better. So we wait and he comes back with bad news: the dealer is only making a $500 profit, so there's really no room to negotiate. Ok, fine, that's their best offer, we'll go and figure it out (pricing was roughly the same as the Q5...or so we thought). So off we go to consider our options. However, upon further inspection, we noted the car that the associate had configured did not include a navigation system, one of my wife's "must have" features. Huh? How can he forget to include one of her two must haves? Then a day or two later, the associate calls and says he'd like to have her business and will talk to his manager about sharpening his pencil...uh, we just heard that spiel the last time and there was no movement in the price, so forget it. Long story short, my wife ended up going to Thompson BMW in Doylestown, having a much better experience with the sales team there (from the moment she arrived she felt much more welcomed and appreciated) and we went this morning and signed papers for her new X3. In the end, we will absolutely NOT go back to WG BMW. It isn't worth the hassle of dealing with people who don't seem all that interested in helping their customer, aren't willing to give any kind of deal, and quite frankly seem like they don't know their product and options packages all that well. More

So today I took my 2008 x5 in for a Oil change also my lift gate no longer stays up by itself so i wanted to find out about that ( such as the parts and labor and whether it was covered under my extended lift gate no longer stays up by itself so i wanted to find out about that ( such as the parts and labor and whether it was covered under my extended warranty). I arrived at 8:15a it was very busy and that was fine my appointment was scheduled for 8:45 so I was not in a hurry. The Service Advisor was ok nothing to brag about. So I get my rental and I go to work. After working all day with no phone call from West German I called at 5:45pm. I was connected to my Service Advisor who says, " Oh I was just getting ready to call you." She tells me the same exact thing I told her this morning about the lift gate, " the technician says it's definitely not staying up, it's the shocks they need to be replaced and we only have 1 here but we can order it and you can bring it back on Friday.So I asked her was it covered under the Extended Warranty she says, " Generally it's not but I can call them and check and call u back." I'm thinking to myself really you had the car for 8 hours and you haven't called me or the extended warranty company! This was the most unprofessional service that I have experienced. I understand that they were busy but 8 hrs for a oil change and for you to tell me something I already knew and now it's 6:00pm and you never called to check the coverage and then you tell me once you call me back after 6:00pm that I have to leave the car. Are you serious West German, is this how you conduct business? I am utterly disgusted I am not working tomorrow and didn't plan to be in that area so this is a huge inconvenience for me! So my story should explain why I gave that rating . Thanks for letting me share. More

My experience at West German BMW was excellent!! My sales advisor, Robert Vitalis provided impeccable service!! Robert was very knowledgeable about BMWs, accommodating and and answered all of my questions du advisor, Robert Vitalis provided impeccable service!! Robert was very knowledgeable about BMWs, accommodating and and answered all of my questions during the production of my new car! He even ordered the specific car mats and travel mug that I requested so they were there when I picked up my vehicle! This is my first BMW and I absolutely love it!! I would highly recommend this dealership and I look forward to purchasing future cars at West German BMW!! Thank you! More

My experience with my purchase of a 2013 BMW was extremely positive. Greg Urban handled the deal. He was very friendly, knowledgeable and professional. I was able to special order my BMW. When it wa extremely positive. Greg Urban handled the deal. He was very friendly, knowledgeable and professional. I was able to special order my BMW. When it was time to pick it up, Greg had everything ready for me. He also spent a lot of time going going over the car including sharing his personal knowledge on general automotive issues where applicable. This is only my 2nd internet review ever. The first one was for an Audi dealership and that experience is what lead me back to BMW. I highly recommend Greg and the folks at West German BMW. More

Jim was terrific. No pushy sales tactics. Just friendly, knowledgeable and super helpful. Wish I could buy another car tomorrow so I could deal with him again! knowledgeable and super helpful. Wish I could buy another car tomorrow so I could deal with him again! More

Dealing with West German BMW was a pleasure. In particular, Greg Urban epitomized "service after the sale." I had some problems installing the bike rack that I ordered. Greg spent at least an hou particular, Greg Urban epitomized "service after the sale." I had some problems installing the bike rack that I ordered. Greg spent at least an hour adjusting and installing the bike rack for me. Not only do I now have a great new BMW, but Greg made my new car purchase a great experience. More

Rawle and staff were knowledgeable and helpful. Questions were answered honestly and he promptly got us answers he did not have at his fingertips. The car is beautiful and we were impressed with the work don were answered honestly and he promptly got us answers he did not have at his fingertips. The car is beautiful and we were impressed with the work done to make it Certified. More

Customer Service - Rawle Cox was the sales representative that helped me with my purchase. He was very helpful and accommodating throughout the process. Quality of Work - West German BMW does a fantastic j that helped me with my purchase. He was very helpful and accommodating throughout the process. Quality of Work - West German BMW does a fantastic job in representing the brand through its product maintenance and customer service. Friendliness - Unlike some other dealerships, the salesperson approached me first and had a willingness to answer any inquiries that I had. Overall Experience - I would recommend West German BMW to anyone interested in purchasing a new or used car. They made the sales process easy and comfortable and I did not feel pressured at any point to make a purchase. More

Our sales professional at West German is Dave Cochran. His product knowledge and customer service is tremendous. During the ordering process to delivery of our new BMW, Dave spent a great deal of time wit His product knowledge and customer service is tremendous. During the ordering process to delivery of our new BMW, Dave spent a great deal of time with us. I would highly recommend seeing Dave when visiting the Dealership. More

This was a very positive buying experience from start to finish. I traded in a 4 year old BMW and felt the valuation was fair and within the upper range of published prices -blue book, black book. The pri finish. I traded in a 4 year old BMW and felt the valuation was fair and within the upper range of published prices -blue book, black book. The pricing in the new car was very competitive. At any point I had a question or concern, the client advisor, Mark Wisniewski provided a prompt and complete response. It was a bit of a wait for the car, largely due to BMW's production and the sales staff was very up front and honest about the delivery timetable and the allocation. At delivery the dealership unearthed yet another nice rebate-thanks. The car was as ordered and in perfect condition. More