BMW of Fort Washington

The easiest car buying experience I've ever had. During a pandemic, the ability to negotiate the entire deal electronicly, and only have to come in to sign final papers and pick up my new car was phenomena a pandemic, the ability to negotiate the entire deal electronicly, and only have to come in to sign final papers and pick up my new car was phenomenal! Troy went above and beyond make sure I got exactly what I was looking for. He worked with my needs, was never pushy , made fantastic suggestions and even assisted me in surprising my husband! He was truly accommodating and I would recommend him to anyone buying a car. He made this experience more like working with a friend then speaking to salesman. A++++ More

Troy was great. Very knowledgeable, friendly, organized and accessible. Our overall experience with Troy and the dealership was first class. No bull or bait and switch. They worked up a very competitive and accessible. Our overall experience with Troy and the dealership was first class. No bull or bait and switch. They worked up a very competitive price for us and stood by it. Their selection was great and from the moment we walked in, we felt important and valued. When you're buying a premium car like a BMW, that's exactly how you should feel. Would heartily recommend Troy and West German BMW to anyone. More

Outstanding & First Class Service all the way through! We are very pleased with the entire experience and certainly recommend West German BMW for everyone for any services they need! are very pleased with the entire experience and certainly recommend West German BMW for everyone for any services they need! More

One of the worst dealerships I have ever had to deal with. Purchased a 2020 X4M in June during pandemic. Met with the finance department to sign paperwork and take delivery when I was asked it I wanted with. Purchased a 2020 X4M in June during pandemic. Met with the finance department to sign paperwork and take delivery when I was asked it I wanted to purchase the over priced Tire and Wheel protection and the maintenance agreement ($2700 and $2100). My first question was are they refundable if I sell the vehicle. Response was very clear “absolutely the only thing is it would be prorated “ well after 6 months with the vehicle I decided to sell it and when I went back to the dealer the finance department finally responded to my 3rd request 1 1/2 weeks later. There response was the maintenance agreement stays with the car and and am entitled to $0 dollars. Then it took Jim Kostack 1 1/2 weeks to get back to me to tell me the same thing and bring absolutely no value to this refund. So basically I was lied to at time of delivery and this completely worthless sales manager Jim Kostack told me I should have read the fine print in the contract. PLEASE BE WARNED about this dealership. I also was never able to get an appointment with the service department as well. Overall this is the worst high end BMW dealership in the area. I would opt for BMW Devon that was much more professional and will not lie to you. PLEASE STAY AWAY FROM WEST GERMAN BMW. Worst experience of my life. More

Painless car buying process. Didn't have what I wanted on the lot, smooth segue into the ordering process right there. Troy was very knowledgeable and there was zero up sell. Car arrived 3 weeks later, exact the lot, smooth segue into the ordering process right there. Troy was very knowledgeable and there was zero up sell. Car arrived 3 weeks later, exactly as ordered. Communication during this period was very good. Paperwork process was also easy, no hard up sell. Overall, I was very pleased with Troy and West German during the car leasing process. And I really look forward to driving my new vehicle. More

This is my second lease with West German BMW and I’m happy to report another smooth transaction. Additionally I was thankful all covid protocols were being followed. A special shout out to Steve Pearl happy to report another smooth transaction. Additionally I was thankful all covid protocols were being followed. A special shout out to Steve Pearlman and Franco Dambruoso for welcoming me back. More

Steve was amazing! He helped me select all of my features and when my car was delivered, he sent me a video of my car. and when my car was delivered, he sent me a video of my car. More

It was a great experience with are recent purchase at West German BMW. Troy did a great job and was very helpful with the process. West German BMW. Troy did a great job and was very helpful with the process. More

My husband and I were very pleased with our experience we had with the dealership while purchasing our vehicle. I would recommend them highly to anyone I know who is looking to purchase a BMW. had with the dealership while purchasing our vehicle. I would recommend them highly to anyone I know who is looking to purchase a BMW. More

I had the best experience working with Steve! He was great and got everything done for me immediately. I appreciate all the help and would gladly buy from him again great and got everything done for me immediately. I appreciate all the help and would gladly buy from him again More