BMW of Fort Lauderdale

Frank Duran was my sales rep and he was great. My complaints have nothing to do with Frank. This is the 3rd 750li that I have bought from Lauderdale Imports. The day after I bought the car the check complaints have nothing to do with Frank. This is the 3rd 750li that I have bought from Lauderdale Imports. The day after I bought the car the check light came on for "low wiper fluid', then the day after that the "low oil" indicator light said it was low and to go to your nearest service center. This had nothing to do with Frank , but with the service department who does the "pre-certification". I was very unhappy that I had to drive back down on a Saturday to the service center and get this taken care of. I realize I bought a used car, but it does sell me on the fact that it is "certified" and they check it out top to bottom. Obviously, fluids should be the 1st thing that gets checked. Then the next week the shade on the back right passengers door broke, the leather pulled away from the door panal and caught the shade and broke it. Now I have to take it in and get that fixed. I also was surprised that I did not get reimbursed on the warranties that I bought with the car I traded in. ( there is still 2 yrs left on those warranties). The finance department told me to bring in my original paperwork to prove I had it and he will get me a refund. I thought that was odd that I had to go to all that trouble when he pulled it up on the computer and saw that I purchased both the "tire warranty" and the "the gap insurance" right there on the computer screen. Why if it shows in the computer would I have to "prove" I had it? Another trip down to the dealership. I guess my frustration is not just from this purchase, but from the car I traded in as well. We never got that car straighten out. You could look up the records and see how many times I had that car in for service. When I traded it in it still wasn't fixed, but service couldn't find anything wrong with it.( trust me there were things wrong with it", I beleive it was electrical, but everytime I brought it in they said they fixed it.) That is too long of a story to get into. Bottom line, I love BMW's, my family thinks I am crazy to continuie to buy them when I have so much trouble with them. I am hoping I will not have to continue to deal with these service issues in the future. I usually buy a car every 2-3 years, and am hoping I do not have to visit the sevice center too often. I beleive Frank gave me a good deal, and was friendly and curtious. I would give him 5's. More

This was my first car purchase at Lauderdale BMW and I can say, (as I have done business with multiple BMW dealorships in the past), that the experience with my sales advisor, Mr. Raymond, was impeccable. can say, (as I have done business with multiple BMW dealorships in the past), that the experience with my sales advisor, Mr. Raymond, was impeccable. I will be the first to admit that I have an "OCD-ish" personality and therefore have high expectations of what a car puchase/service experciance should be, especially from a "luxury" car dealership. These expectations were met as my sales advisor took a great deal of time personally to discuss options, financing, and took time to get to know me personally...an experience that I have yet to encounter in other BMW dealerships who tend to hassle about pricing/treat customers as "one of the herd." What impressed me the most is that my advisor made himself available by phone on his time off to answer questions and give me feedback throughout the purchase process. I highly recommend this dealership if you're the type of car buyer who seeks to build a relationship with a dealer to make multiple car purchases over time. More

My experience with Lauderdale BMW has been top notch.I'm on my third vehicle.When I got my first vehicle in 2005,I was told that I wouldn't want to drive any other car after driving a BMW.He was right!I'm s on my third vehicle.When I got my first vehicle in 2005,I was told that I wouldn't want to drive any other car after driving a BMW.He was right!I'm so happy with my car.Floyd's service through out the years has been impeccable.He's professional,polite,patient and very knowledgeable.He goes above and beyond to satisfy his customers. We need more salesmen like him.Thank you Lauderdale BMW and Floyd Glinton for making my experience pleasurable. LBC More

I gave this rating because we tried to get into a new car but was unsble until we contacted Carol and surprisingly after so many let downs from others, we were able to get into the car we wanted at the payme but was unsble until we contacted Carol and surprisingly after so many let downs from others, we were able to get into the car we wanted at the payments we neede to be. Since then, the follow up calls have been great, and helpfull.My wife is very happy, which means Ill be happy!! More

I've been visiting the BMW Fort Lauderdale Dealership in the beginning of May 2011 with the purpose of buying a car for myself. It was my first time searching a BMW. As soon as I entered the dealership I wa the beginning of May 2011 with the purpose of buying a car for myself. It was my first time searching a BMW. As soon as I entered the dealership I was acknowledged and welcomed very warm and friendly by Mr. William Raymond, the sales represantative of the company. Working in the sales business too, I know how important it is to acknowledge the guest presence. I expressed Bill my modest knowledge about cars and that's why I was there, to receive his assistance and knowledge in purchasing a car that would meet my needs and budget. I would like to mention that this gentleman is the most professional and helpful sales person I've meet so far. His honesty, sincerity, experience and customer service skills combined, makes every potential buyer to be a buyer. He was very attentive with my needs, always establish an eye contact, showed me all the products that he had available, never tried to be pushy and let me to choose what I liked. Because on my first visit I could not find what I was looking for, Bill requested some of my personal information and he said he will do his best to find me the car that I want.And he really did. We kept in touch with multiple phone calls and e-mails per week for over 1 month, till finally Bill helped me to find what I was looking for: the best car at the price that want it to pay. With his attitude I could see that this gentleman he really wants to sell his products and he indeed cares about his customers. His follow up after my purchase was another touch that impressed me about this dealership and made me to recommend it to several friends already. I suggest Mr. William Raymond to everybody, and especially for non connoisseurs who are looking for trust, quality and professionalism.Thank you again Bill and BMW Fort Lauderdale for offering such a high quality customer satisfaction! More

My husband and I have purchased or leased 5 BMW's over the past 7 years from Lauderdale BMW due to the extraordinary attention provided to us by Leo Cifuentes. He is always 'on' when we show up ready to the past 7 years from Lauderdale BMW due to the extraordinary attention provided to us by Leo Cifuentes. He is always 'on' when we show up ready to buy but, more importantly, is extremely patient when searching in advance for the next vehicle. His attention to detail, combined with an innate ability to decipher what I 'think' I am looking for, has put me in the perfect car every time. In addition to Leo, the entire Lauderdale Team works as a cohesive unit - from the PERSON who answers the phone (no voice option loop) to all types of maintenance - to ensure every experience is of the highest quality for all customers. 100% recommended! Melissa Wagner More

I am really happy for choosing this dealer to get my new BMW. This is the 4th time I get a car in Fort Lauderdale BMW since 2007 and the experience every time is better. I want to express my thankfullness t BMW. This is the 4th time I get a car in Fort Lauderdale BMW since 2007 and the experience every time is better. I want to express my thankfullness to Leo Cifuentes for all his help during these last 4 years that I have owned a BMW vehicle. He is a great person, very profesional, knowledgeable, reliable, friendly and respectful. He makes the buying experience really enjoyable and easy. He usually has everything ready and I don't have to waste a lot of time. I'm completely sure about the deals he gets for us and I know I won't get them anywhere else. I've never been to another service center other than Lauderdale BMW and I never will as long as Leo is still there. I have had the opportunity to compare with other dealers close to my residence area and there is a big difference, that's why I don't hesitate to drive some miles away to get my car in this dealer. My wife is extremely glad with his profesionalism and respect too. Everytime we are there we felt like family. This space is really short to express how satisfied we are with BMW Fort Lauderdale and in particular with Leo. I strongly recommend him and this dealer for a BMW vehicle purchase or lease. Thanks More

Mike Batteie is very efficient, polite and well mannered. he was patient with us and answeres all or questions. We did not feel pressure. We would highly recommend him. he was patient with us and answeres all or questions. We did not feel pressure. We would highly recommend him. More

Frank Doran in used car sales did an OUTSTANDING job! He was extremely courteous and professional, and his focus on customer service and follow up is awesome. He helped me source a car at Lauderdale BMW wh was extremely courteous and professional, and his focus on customer service and follow up is awesome. He helped me source a car at Lauderdale BMW while I was traveling out of the country, and his focus on meeting my needs was great! (And his supervisor in used car sales provided great support as well). Frank and the team at Ft Lauderdale BMW made the often-dreaded car buying experience very pleasant and professional. Frank and the team's attention to service - before, during, and after my purchase - have been second to none. My first purchase at Lauderdale BMW, but definitely not my last. Phil Ft Lauderdale More

Dan was awesome did a great job getting me into my second 335 in the awkward situation i was in. Highly recommend and he'll be selling me that M3 in a couple years. Can't go wrong with this dealership . 335 in the awkward situation i was in. Highly recommend and he'll be selling me that M3 in a couple years. Can't go wrong with this dealership . More