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BMW of Fort Lauderdale
Fort Lauderdale, FL
356 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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356 Reviews of BMW of Fort Lauderdale
June 18, 2022
I purchased a preowned 2019 750. Upon driving out of showroom, I noticed a good size dent in the hood. The Salesman and manager assured me that they would repair the damage and give Upon driving out of showroom, I noticed a good size dent in the hood. The Salesman and manager assured me that they would repair the damage and give a loaner to me while the repair was made. I took the car home and scheduled the repair. Should have been simple and easy although after scheduling I ended up spending weeks listening to their excuses on why they couldn’t honor their word to pick the car up and drop off a loaner for me while the car was being repaired. They finally scheduled then called me 4 days ahead of time to again explain the problems between their depts and that they couldn’t give me a loaner. I wasted hours of my time texting and speaking to them asking them to honor their word and stop explaining their in house issues they were having. Finally I called the general manager, he did immediately take care of the issue and did get my car scheduled, picked up and had a loaner dropped off for me. My car was supposed to be ready in 4 days and the contract for the loaner was good for the 4 days. I never heard from anyone after my car was picked up. I had to call , text snd email to try to get an update on my car. I still haven’t heard back. The lack of communication is unprofessional and frustrating. I have no idea when I’ll get my car back and I’m stuck with a loaner that is not comparable to my car. This is very disappointing. I could have purchased a car at any Dealership, I’m disappointed that I chose BMW of Ft Lauderdale. I don’t write reviews often although hopefully my review will prevent another customer from having an unpleasant experience like mine. More
by Chubbs
Employees Worked With
Shift Digital
June 16, 2022
This is my third bmw. I started with the 328 in 2012 that I leased from Fort Lauderdale BMW. Then in 2015 I switched to 328 GT and finally in 2018 I leased a 2018 X1 xdriv I started with the 328 in 2012 that I leased from Fort Lauderdale BMW. Then in 2015 I switched to 328 GT and finally in 2018 I leased a 2018 X1 xdrive. Throughout the years I have always service my vehicles at Fort Lauderdale BMW and have always had the same service advisor, Scott Weinbaum. He is always been honest and truthful and I fully trust him. He has always taken good care of my vehicles. More
by JackyB
Employees Worked With
Scott Weinbaum , Shift Digital
May 23, 2022
My service advisor Jonathan Carvalho was was excellent, the service and recommendations from him were helpful and made me feel comfortable. in summary Jonathan's training and experience is exceptional wh the service and recommendations from him were helpful and made me feel comfortable. in summary Jonathan's training and experience is exceptional which combined with his personality and patience all adds up to excellent customer satisfaction. More
by gguralsky
Employees Worked With
Shift Digital
May 19, 2022
John Carvalho has been beyond helpful, he truly is the best service rep in south Florida! The mechanical service my beloved BMW m series recieves, is top notch! The effort they go through to please the best service rep in south Florida! The mechanical service my beloved BMW m series recieves, is top notch! The effort they go through to please the customer is the best! More
by SB
Employees Worked With
John Carvalho, Shift Digital
May 12, 2022
Was a pleasure to go to the dealership. From the time I dropped my car off to the receptionist to the service advisors to pick up my car it was so easy and everything was done to perfection From the time I dropped my car off to the receptionist to the service advisors to pick up my car it was so easy and everything was done to perfection. This is a very good dealership for service and I will be back More
by joedpicu
Employees Worked With
Tom
April 08, 2022
I have been a BMW customer for over 37 years and have experienced many BMW dealerships in Puerto Rico, Milwaukee, Chicago, Miami, Etc, Etc....but in my personal opinion this is by far the best BMW dealer experienced many BMW dealerships in Puerto Rico, Milwaukee, Chicago, Miami, Etc, Etc....but in my personal opinion this is by far the best BMW dealership in south east Florida and I'm sure top 5 in the USA, the facility is definitely state of the art..... the best I have seen so far. I want to thank Steve Pelkey and Gabe Camel for the friendly and professional attention to detail...Thanks to you Both! More
by drdiez
Employees Worked With
Steve Pelkey, Shift Digital
March 31, 2022
Michael Kolanoski was the perfect New Car Client Advisor. He always returned my calls and answered all my questions. The Finance Consultant, Chris Girard, was patient and handled the paperwork efficiently. T He always returned my calls and answered all my questions. The Finance Consultant, Chris Girard, was patient and handled the paperwork efficiently. Thank you BMW of Fort Lauderdale for a great car buying experience. Neil H, Parkland, FL More
by NeilH
Employees Worked With
Shift Digital
March 19, 2022
Thank you Giovanni for Everything! You made my car buying experience exceptionally smooth and even came to my home for my first test drive. You were so accommodating I just had to pur You made my car buying experience exceptionally smooth and even came to my home for my first test drive. You were so accommodating I just had to purchase with you. Now I can drive my kids to school in style. Thank you ! - Chanteria More
by chanteria
Employees Worked With
Giovanni Gurso
March 10, 2022
I had a very dolid experience. Wes handled everything in a timely manner and with great communication. Would not hesitate to recommend people to this dealership for service work. Wes handled everything in a timely manner and with great communication. Would not hesitate to recommend people to this dealership for service work. More
by sbenanti
Employees Worked With
Wesley Meek
March 08, 2022
Brandon was a real professional. Very qualified and informative. He even programed my iPhone allowing me to get the correct directions home. Very qualified and informative. He even programed my iPhone allowing me to get the correct directions home. More
by mike.cox212
Employees Worked With
Brandon Hernandez
