BMW of Downtown Los Angeles

I had outstanding service by the Sales Manager (Mark D) and salesman (Edgar). Would highly recommend this dealership to all my friends and family. It was worth driving from Orange County to Los Angeles and salesman (Edgar). Would highly recommend this dealership to all my friends and family. It was worth driving from Orange County to Los Angeles More

Thank you Julie Sanders!!! My husband was in the maker Thank you Julie Sanders!!! My husband was in the maker for a new car and he had very particular specs in mind for a 2012 5 series. We had called al Thank you Julie Sanders!!! My husband was in the maker for a new car and he had very particular specs in mind for a 2012 5 series. We had called all the other BMW dealerships in the LA area and no one had the car we wanted. Other dealerships were offering to import from other states or recommending for us to get it custom made. Alexander was the last dealership we called and Julie heard us out about what we were looking for. Maybe it was just good timing or maybe she's amazing at her job but within 15 min on the phone she was able to locate our dream car at the port. We were surprised none of the other dealerships had been able to find it in their searches. She confirmed it had all the features that mattered most to us, confirmed it was our desired color palette, and she went out of her way to get us a great deal based on our history of loyalty to BMW. Most of all it was the efficiency and consistent communication at the time when we were making the decision that made her really stand out from the rest of dealers we had spoken to. She gave us a tour of the car and gave us a crash course on all the gadgets and technology. After our purchase she also followed up with us to answer additional questions. Really couldn't have asked for better service and we're extremely happy with our new purchase! More

Great customer service and excellent follow up after our purchase. Mr.Gomez was very helpful in meeting our specific needs with the purchase of our new 2012 Bmw x5. purchase. Mr.Gomez was very helpful in meeting our specific needs with the purchase of our new 2012 Bmw x5. More

Nick Alexander's service department is excellent in all respects. From greeting the customer to processing the service request and getting the customer on his or her way - often with a courtesy car or a c respects. From greeting the customer to processing the service request and getting the customer on his or her way - often with a courtesy car or a convenient on-site rental - to processing warranty requests, to promptly and expertly performing the work, to washing the cars after service, to quickly processing payment when the customer returns for their car, this is a top flight operation. More

Called Alex on the phone, he physically inspected the vehicle I was interested in to confirm options, and had the vehicle ready for test drive as soon as I arrived at the dealership. He gave me a fair o vehicle I was interested in to confirm options, and had the vehicle ready for test drive as soon as I arrived at the dealership. He gave me a fair offer on my trade-in, as well as on the new vehicle. I was back on the road with my new vehicle in less than two hours. Alex gets it. Great overall customer experience. More

Halton Martinez explained in detail the maintenance repair needed on my 2009 Mini Cooper S. He was kind and courteous and my car runs beautifully now. I'm always impressed as to how clean the service repair needed on my 2009 Mini Cooper S. He was kind and courteous and my car runs beautifully now. I'm always impressed as to how clean the service area is maintained and how beautiful my car looks when I pick it up. Nick Anderson Mini Cooper is a top notch company! More

My Engine light was on. They were able to diagnose and replace the part in about 90 mins. I was able to go to work that afternoon. I'm a happy customer. replace the part in about 90 mins. I was able to go to work that afternoon. I'm a happy customer. More