BMW of Downtown Los Angeles

Great service and John Won was awesome. No pressure sales, very knowledgeable and attentive. highly recommend John to everyone! sales, very knowledgeable and attentive. highly recommend John to everyone! More

I have recently purchased a BMW X5 from Nick Alexander. Luis Hernandez (Internet Manager) was great from start to finish and has made a big (and positive) impact on my decision. I would highly recommend Lu Luis Hernandez (Internet Manager) was great from start to finish and has made a big (and positive) impact on my decision. I would highly recommend Luis to anyone who is looking to buy a BMW. More

Nick Alexander is 5 STARS as is Henry Ryu, sales manager!! No pressure, no problems while trading in a car for a new one--my kind of service. I've also liked their service writers. Friendly and ef manager!! No pressure, no problems while trading in a car for a new one--my kind of service. I've also liked their service writers. Friendly and efficient. I've been coming to this dealership for my last 3 cars because I prefer the people at this dealership. More

Ruben Espinoza from Nick Alexander BMW one the best sales Associates ever, This was my 5th BMW and each experience gets better and better with this gentlemen and his staff. In addition Mr. Espinoza had Lia Associates ever, This was my 5th BMW and each experience gets better and better with this gentlemen and his staff. In addition Mr. Espinoza had Lia Nortes assist me. She was GREAT! a refection of him.. I am highly recommending Ruben to all my friends. More

The sales team and associates are all very professional, and helpful. My purchase experience was low stress, and my sales agent (Daniel Fox) is one of the most lovely people I have met! and helpful. My purchase experience was low stress, and my sales agent (Daniel Fox) is one of the most lovely people I have met! More

1st and last car purchase at this dealership. Dishonest business practices. Jorge Martinez gave my husband a price online and over the phone, had him drive 80+miles only to mark up the 2022 X3 M40I at 4k o business practices. Jorge Martinez gave my husband a price online and over the phone, had him drive 80+miles only to mark up the 2022 X3 M40I at 4k over invoice when he arrived. Once questioned about it, he stated it was an M car, which isn't true. We have purchased numerous BMWs, M5, M4, M3, 535i, 435i, 330i...the list goes on. After Jorge realized he wasn't dealing with an novice bmw buyer, he backpeddled and removed the ridiculous over sticker charge and offered a $500 loyalty discount. We agreed on the price and then proceeded to negotiate a trade/sale of my current lease return 2019 X3 M40i with 24k miles. We explained that we had an offer from Carmax already but he suggested that perhaps Nick Alexander would be able to purchase from us at the same price as Carmax. So after I drove 75+miles to bring my car in to be appraised, Jorge comes over to tell us to take the deal at Carmax, as their offer is 1k better than Nick Alexander. Really!!! There is low inventory everywhere and you are willing to lose a sale transaction over 1k. Fine!! So now that you made both my husband and I drive separately and are unwilling to negotiate a better price for my trade/sale, then the least Jorge could do was drive the new car 75 miles to our home. The ONLY reason we went to Nick Alexander in the first place was specifically for the color and packages of their 2022 X3 M40I. It's a new model and bmw dealers do not have a lot of inventory and options. Sadly, the only positive experience we had was with the finance rep Reza. He was absolutely wonderful. Just a little side note. My husband's new 2022 M3 Competition was delivered to Bob Smith BMW in Calabasas 2 days ago on Wed. He ordered it in July through Stefano. Hands down the most transparent, honest, courteous and easy experience. He truly treated us like VIPs. I wish I would have waited and purchased my car through Bob Smith BMW instead. More

It was a pleasure to work with Omar Zyout. I told him exactly what I wanted & what I was willing to spend and he delivered on both. Both Omar and finance manager Reza Delzendeh made the entire proce exactly what I wanted & what I was willing to spend and he delivered on both. Both Omar and finance manager Reza Delzendeh made the entire process quick and efficient. This was the best car purchase experience I have ever had and I would definitely recommend them and Nick Alexander BMW. More

Very happy with my New perchance. Great please to buy a car. They have good inventory and great staff. I would recommend for you to visit this dealership. car. They have good inventory and great staff. I would recommend for you to visit this dealership. More

I bought BMW X1 on 09/09 from Nick Alexander BMW. Walter Ance and the staff has been extremely helpful, amicable and professional during my purchase. They treat customers with respect. Walter and Reza provi Ance and the staff has been extremely helpful, amicable and professional during my purchase. They treat customers with respect. Walter and Reza provided me with very nice explanation and also an amazing espresso. Thank you so much. More

I lease a BMW was at this dealership just for a quart of oil , never had a problem getting oil for my BMW that’s covered under my lease , a young service rep came out and told me they would charge me for oi oil , never had a problem getting oil for my BMW that’s covered under my lease , a young service rep came out and told me they would charge me for oil , I’ve had BMW’s for 15 years and I paid extra on my lease so I wouldn’t have to worry about this , very disappointed with the dealership and service. Lori DiSilva from Nick Alexander contacted me regarding my experience with the dealership and I cannot tell you how nice she was and communicative as well , she allowed me to voice my issue and listen to my interaction that day , I'm looking forward to going back to the dealership and giving them another shot ... Lori is amazing! More