BMW of Downtown Los Angeles

If I could leave zero stars, I would. This dealership lived up (or rather down) to the reputation of car salesmen (they were all men). I first attempted to purchase my third BMW there sev This dealership lived up (or rather down) to the reputation of car salesmen (they were all men). I first attempted to purchase my third BMW there several weeks ago, speaking to a salesman named Isaiah. He did not send me any specifics/breakdown of costs/ details, even though I requested them several times. He did email me an illegible screenshot he took with his cell phone. Then he vanished. A week later, someone else called, "following up". Most recently, I agreed to purchase an EV there. I went to sign the papers and take possession of the car eight days ago, having dealt with another salesman, Stanley Liu. Mr. Liu had promised me that there would be no last minute surprises or changes, and said he had sent me all the info I needed to set up a lease. The dealership calls itself "Downtown Los Angeles", when in fact it is miles away, in Vernon. Not familiar with the area, I used Waze and it took me over 1 1/2 hours to get there from mid-city. Mr. Liu presented me with contracts and paperwork which contained several changes, unexplained added costs, and numerous items that were not disclosed previously. Several other men, without introducing themselves, came over and brusquely appeared surprised that I would want to read the fine print when signing a contract for a $50,000 + car. I was told that a manager would get in touch the next day with the information I wanted. Marwan Salah called the next day, rudely saying that I had "refused" to buy the car, and "was I or was I not going to buy it." I asked about the omissions, additions, and inaccurately marked up fees by the dealership which are set by the California DMV, and he said "where did you get these figures, from the internet?" He offered to reduce the leasing cost by (I am not kidding) $3.00 a month, Eventually he agreed to lower it by $12 a month. We agreed and I was informed someone would be coming to me that day to sign papers and I would give them a deposit check. Ten minutes later, the General manager, Ruben Espinoza, called, announcing that I had to take possession of the car that day, otherwise no sale, even though I had previously agreed with Stanley Liu that I would pick it up the following Friday. He eventually backed down and said I could sign everything necessary, pay, and take the car the following Friday as arranged. That was yesterday. Once again, I drove out a second time to the dealership in an extremely uninviting neighborhood, from actual Downtown L.A., getting lost with the Waze directions for an hour+ again. When I called Mr. Liu, asking him how to best get to the dealership, first he told me that he's not from L.A. and doesn't know how, then told me to "Google it". When I finally arrived, I was ushered into the "finance officer's" office. She presented me with a contract that had completely different figures, costs, and charges than the one I had received the week before. I understood that there would obviously be a change as a result of the $12 monthly reduction, but there were many additional numbers changed.. Ruben Espinoza came in, and when I began asking about these 11th hour surprise numbers, told me that "I had had a week to read the contract". A contract that was altered without my knowledge and presented to me in their offices the night of purchase. He refused to throw in rear floor mats (an extra cost of $70), and I left without buying the car. I'm actually relieved, because although I still want to buy another BMW, I feel that I dodged a bullet by refusing to make a purchase from such a consumer unfriendly, dishonest dealership. More

I have been with Nick Alexander BMW since 2017. I am still with Nick Alexander. The reason why is that their service advisors (when you bring your car in for service, etc.), and the work that is do I am still with Nick Alexander. The reason why is that their service advisors (when you bring your car in for service, etc.), and the work that is done. The service service advisor I have - Jeffrey Manarang - I cannot speak highly enough! He is professional, ensures that all my needs are meet, gives me excellent guidance of what should or not be done. Of important note is that when I have issue with something that has been done, he immediately doubles down to ensure that the correction is to my satisfaction - which it always is! Jeffrey is honest, his expertise cannot be surpassed, and ensures all my needs are meet, without question. Since I have had my BMWX3, I have always gone to Nick Alexander for the routine service required, as well as that which is not. The reason is Jeffrey Manarang! BMW of Downtown LA - you have a super star working for you and your customers - Jeffrey Manarang! More

I have been with Nick Alexander BMW since 2017. I am still with Nick Alexander. The reason why is that their service advisors (when you bring your car in for service, etc.), and the work that is do I am still with Nick Alexander. The reason why is that their service advisors (when you bring your car in for service, etc.), and the work that is done. The service service advisor I have - Jeffrey Manarang - I cannot speak highly enough! He is professional, ensures that all my needs are meet, gives me excellent guidance of what should or not be done. Of important note is that when I have issue with something that has been done, he immediately doubles down to ensure that the correction is to my satisfaction - which it always is! Jeffrey is honest, his expertise cannot be surpassed, and ensures all my needs are meet, without question. Since I have had my BMWX3, I have always gone to Nick Alexander for the routine service required, as well as that which is not. The reason is Jeffrey Manarang! BMW of Downtown LA - you have a super star working for you and your customers - Jeffrey Manarang! More

Great service from the team at DTLA! They made the process simple, quick and seamless They made the process simple, quick and seamless More

Love Daniel Fox! Made being a repeat customer so easy! My X5 was delivered with white gloves and a genius who walked me through my cars features for over an hour! Hig Made being a repeat customer so easy! My X5 was delivered with white gloves and a genius who walked me through my cars features for over an hour! Highly recommend if you’re interested in a luxury service experience ! More

Reginald Barnwell , Enjoy working with him Very Professional follow through weekly. kept me updated on information that I Requested. Professional follow through weekly. kept me updated on information that I Requested. More

I bought from BMW of Down Town Los Angles a used car. It had a broken part. I was promised it will be changed as it should be. The part was broken before I ever saw the car. They must have missed it at i It had a broken part. I was promised it will be changed as it should be. The part was broken before I ever saw the car. They must have missed it at inspection. Part was replaced, after 4 , yes 4 months. They were that impertinent to ask for $831. They really thought that the 4 months could dilute their attempt to unjustly extort money from a innocent client. I had to still pay $500 as I had no transportation home. I made one more attempt to be charged back but I was treated as an undeserving, asking too much scrooge. Shame on the whole dealership. More

"I cannot speak highly enough of Edgar Manzanares! From the moment I ordered my 2024 BMW X3, Edgar was absolutely awesome, negotiating my deal expertly. I told him where I wanted my monthly payment to From the moment I ordered my 2024 BMW X3, Edgar was absolutely awesome, negotiating my deal expertly. I told him where I wanted my monthly payment to be, and he exceeded all my expectations. Throughout the production and delivery process, Edgar kept me in the loop every step of the way, and I could tell he was just as excited as I was to see how beautiful the car was in person. The Carbon Black color is absolutely gorgeous with its hint of midnight blue. If you want to buy a BMW and don't want to hear "no" or anything negative, you need to see Edgar. This is the second car I've built with him, and each time he's been simply the best and a pleasure to work with. He makes the entire process very easy because he's extremely helpful, courteous, and appreciative of his customers. I drove over 80 miles one way just to deal with Edgar, and he's so good at what he does that my three sisters also purchased their BMWs from him. In short, Edgar makes buying a car fun and simple. I would highly recommend him to anyone who wants to enjoy the experience of buying a car. Until next time!"Edgar and each time, he's been simply the BEST and a pleasure to work with. He makes the entire process very easy because he's extremely helpful, courteous, and appreciative of me. I drove over 80 miles one way to ONLY deal with Edgar. That's how good he is. Edgar makes buying a car fun and simple, just ask my three sisters who also purchased from him. Until next time. :) More

First off, I want to say that client advisor John Daley is terrific. I had a few concerns about buying out my lease and he was patient and really helped out. He checked in every so often and assured me thi is terrific. I had a few concerns about buying out my lease and he was patient and really helped out. He checked in every so often and assured me things would go smoothly, which they did. So big xxxxxxto him, you are in excellent hands if he is your sales guy. I'm a less enthusiastic about the service department, so be careful if your lease turns out to be a problematic vehicle. I've driven nothing but BMWs for 25 years and I love them, so unhappy that this one has had problems. But that being said, they are generally great cars and John is your guy if you are shopping for one. More

I recently purchased a car from BMW of Downtown LA. Huge shout out to John Daley. Super knowledgeable, friendly and laid back, which made the process so pleasant and seamless. Even after the purchase, Huge shout out to John Daley. Super knowledgeable, friendly and laid back, which made the process so pleasant and seamless. Even after the purchase, John has been available for questions. Highly recommend him to those looking to purchase a BMW. Thanks John and BMW of Downtown LA! More