BMW of Cincinnati North

2009 328i Service (and 2007 X3 service) The quality and friendliness of service from this dealership is 5 of 5. However, I have a major complaint about BMW engineering, specifications, an The quality and friendliness of service from this dealership is 5 of 5. However, I have a major complaint about BMW engineering, specifications, and quality of parts. For the 2009 328i: During this service, $500 was spent to replace the transfer case shaft seals. During a previous service, $500 was spent to replace the oil filter housing gasket. It is recommended to spend another $1,700 to replace the oil pan gasket. For our 2007 X3: During a previous service, $500 was spent to replace the oil filter housing gasket. During a previous service, $250 was spent to replace the left rear axle seal. During a previous service, $1,100 was spent to replace the valve cover gasket. It is recommended to spend another $1,700 to replace the oil pan gasket. This is $2,850 already spent on gaskets and seals and another $3,400 of recommended spending for more gaskets! That's over $6,200 for gaskets and seals! In this day of modern materials and millions of miles of data, it is absurd that BMW German engineering cannot get this right. BMW's are expensive enough to maintain. To spend this amount of money for leaks is ridiculous. Gerry Socha More

First BMW car- an amazing experience I had a lot of unfortunate issues plague my car all at once. I found myself going from dealership to dealership quickly searching for a replacement. H I had a lot of unfortunate issues plague my car all at once. I found myself going from dealership to dealership quickly searching for a replacement. However, everywhere I went, I felt either ignored or pressured by sales associates. When I arrived at the BMW dealership, I thought it was going to be the same old story for me. I was relieved when I realized that the BMW dealership culture was the exact opposite of my prior experiences. Chris at BMW took the time to make sure that I was taken care of and got what I needed. Unlike other dealerships, Chris helped me find the best car for me and my budget. He never pressured me and was always courteous. He showed me several cars and allowed me to vet my options. He made sure I was confident with my selection. When a problem arose with the paperwork, he went above and beyond to address the issue. After the sale, Chris took the time to answer my questions about the car and would periodically check in to make sure I was entirely satisfied with my X1. I must say that my experience with Chris is unparalleled and will keep me coming back to BMW for years to come. Thank you for such a smooth and wonderful experience. More

Very pleasant and fast This is my fourth BMW. Each time I have been very satisfied with the car, the dealership and the service. It is a pleasure to deal with all of the This is my fourth BMW. Each time I have been very satisfied with the car, the dealership and the service. It is a pleasure to deal with all of the people there. More

Easier Than Buying a Swimsuit! I am pregnant with our 1st child. We knew a newer car was in our future as our BMW 325 is too small for a carseat and the other car is nearing 200,000 I am pregnant with our 1st child. We knew a newer car was in our future as our BMW 325 is too small for a carseat and the other car is nearing 200,000 miles. In all honesty we had our hearts set on a Land Rover Discovery, but in a last minute decision we decided to look at the X1,X3,&X5 model BMW. We did not look at said models at BMW Cincinnati but other dealerships. After our test drive at another dealership we knew what we wanted, but narrowing down the price and options was the trick. Neither my husband nor I wanted lots of options, just something simple and safe. We found the car we wanted in DC and were on our way to pick it up when we heard about BMW of Cincinnati. After finding a model that best fit our needs we called and offered a price we were comfortable with. Turns out, BMW of Cincinnati was comfortable with our price as well. Clay walked us through the process over the phone and when we arrived, 2 days later, our vehicle was waiting for us all papers ready to go. We didn't have to haggle, we didn't have to wait for HOURS, we just walked in, signed, learned a little about our new ride and were on our way. We hadn't even looked at the car in person until the day we arrived, but felt comfortable with our interactions. This honestly was the BEST buying experience ever- it was easier buying this vehicle than purchasing a swimsuit or a pair of jeans! We have told everyone to check out BMW of Cincinnati, even if they aren't in the market for a BMW. The service, generosity, and down right human to human interaction is what makes this dealership stand out. We will be back - for our next BMW, post baby! Maybe I'll get my convertible then!!! More

Service and sales people are first class The sales and service people always treat you as if you and any issues you have are at the top of their list. Their job is to keep you happy and satis The sales and service people always treat you as if you and any issues you have are at the top of their list. Their job is to keep you happy and satisfied. More

Euro delivery is the best! I have dealt with Chris and Ed for a few years now and the expertise and service they offer is second to none. Just took ED on my second car and it is I have dealt with Chris and Ed for a few years now and the expertise and service they offer is second to none. Just took ED on my second car and it is perfect (actually in Europe as I type!) More

Great experience Everyone was very friendly and professional. One of the best car buying experiences I've had. Greg Sewell was really great, knowledgeable, laid back a Everyone was very friendly and professional. One of the best car buying experiences I've had. Greg Sewell was really great, knowledgeable, laid back and very easy to work with. I would differently recommend him and the dealership to my friends and family. Next time I'm in the market for a car, this will be on my list of dealerships to visit. More

Tire Replacement Visit I developed a persistent slow tire pressure leak on a tire. After a couple of days, I was able to see some wire sticking out of the tire tread. I beli I developed a persistent slow tire pressure leak on a tire. After a couple of days, I was able to see some wire sticking out of the tire tread. I believe that this was due to hitting a small steel water meter opening in the road about 2 weeks before which I think broke a steel belt. I was planning on new tires in October but this made the necessary purchase come sooner. Jeff Page was able to schedule my car in within 2 days and had the tires replaced. we also discussed eventual battery and front brake replacement in the future. More

Easy to Deal With Jeff Robinson found me exactly the car I wanted and was very good to work with. He took care of everything in a timely manner. Very reliable. Jeff Robinson found me exactly the car I wanted and was very good to work with. He took care of everything in a timely manner. Very reliable. More

Our 2017 BMW X3 Made Easy It was such a pleasure working with Jo Carter at Jake Sweeney BMW at Cincinnati North. This is the second BMW I’ve purchased from her. Jo is a veter It was such a pleasure working with Jo Carter at Jake Sweeney BMW at Cincinnati North. This is the second BMW I’ve purchased from her. Jo is a veteran of the car business, having been at Jake Sweeney for over 23 years. She really made us feel so comfortable and puts you at ease throughout each step of the buying process. She and the entire dealership makes you feel at home and provides assurances that everything will be done to your liking. Selection, no hassle pricing and comprehensive how-to instructions make Jo Carter THE go-to person for that new BMW. Both Jo and Ed (Besl) made our decision to work with Jake Sweeney BMW, an easy one. Thanks! Jim and Terry Eckerle. More