BMW of Cincinnati North

First Vehicle Maintenance I had a flawless first maintenance experience at BMW of Cincinnati North. They were ready for me when I arrived, and the maintenance lasted exactly t I had a flawless first maintenance experience at BMW of Cincinnati North. They were ready for me when I arrived, and the maintenance lasted exactly the length I was told to expect. Plus, as part of the maintenance program, I didn't have to pay a cent. A-plus! More

Lindsey Harper was great. Super customer service skills. Your people make the difference. Very professional, friendly, and great customer service. I have been buying cars from Sweeney stores since the 70's, Your people make the difference. Very professional, friendly, and great customer service. I have been buying cars from Sweeney stores since the 70's, and keep coming back. You guys get it. More

Service Had scheduled a routine service which resulted in a couple of additional items that needed to be addressed. I also sought some advise on the car phone Had scheduled a routine service which resulted in a couple of additional items that needed to be addressed. I also sought some advise on the car phone audio control system, which was promptly given to me, and corrected the issue I was having with the system. More

X5 Service I can't say enough about the service team, Jeff did a great job. Someone called me about buying my car then I never heard back from the girl.... Th I can't say enough about the service team, Jeff did a great job. Someone called me about buying my car then I never heard back from the girl.... The other thing is they usually clean my car, but this time it was messy, not wiped down, tires not cleaned, etc. More

Service call Service performed as requested and turn around time for return as promised. Jeff is always friendly and provided text number if there were any questi Service performed as requested and turn around time for return as promised. Jeff is always friendly and provided text number if there were any questions. Very happy with service: More

Easy and fast car buying experience I began my car search at another dealership and was so turned off by the salesperson that I considered not getting a car at this time. On a whim I ema I began my car search at another dealership and was so turned off by the salesperson that I considered not getting a car at this time. On a whim I emailed Qasim off of the website and he could not have been more friendly or helpful. He accommodated the price I was looking for and was able to conduct 99% of the sale via email. Jo Carter helped walk through the particulars and review the sale with me and she could not have been warmer either. It was a great experience and my car came in 3weeks exactly as predicted. I appreciate all of the attention and follow up and would not hesitate to recommend Qasim, Jo or this dealership. More

Friendly atmosphere. My sales associate, Brad Schultz, was very friendly and knowledgeable. He was not pushy, but wanted me to find a vehicle that suited me. He presented My sales associate, Brad Schultz, was very friendly and knowledgeable. He was not pushy, but wanted me to find a vehicle that suited me. He presented me with several options. I never had the impression that his goal was just to sell me a car, but to truly have a satisfied customer. More

Great Service Department As the owner of an older BMW I had given up on most other BMW dealerships and do most of my own maintenance. However due to the good reviews I have se As the owner of an older BMW I had given up on most other BMW dealerships and do most of my own maintenance. However due to the good reviews I have seen on this service center I decided to give them a try in a last ditch effort to solve my mysterious problem that has been ongoing for the past several years (power surging between 2500 and 3000 rpm). I was hoping to find somebody willing to talk about the issue with me rather than just plug in a computer and tell me that nothing is wrong. The last dealership where I asked if they had anybody familiar with the M54 engine, they had no idea what I was talking about! Fortunately, my service advisor Dana was extremely knowledgeable with the reprogramming and reflash process and enlisted the help of the shop foreman Ryan Laber, who came out front to test drive the vehicle and troubleshoot the issue. Ryan was extremely knowledgeable when it came to the older BMWs and a true enthusiast. He had the problem resolved very quickly and explained what the issue with the software was and how he fixed it. A problem that has ruined my driving experience for years and has stumped other independent shops and dealerships alike, was a simple and affordable fix thanks to Dana and Ryan. More

Great Customer Service Jo Carter and the whole team at this dealership always make me feel pampered and appreciated. I wouldn't do business anywhere else. The service depa Jo Carter and the whole team at this dealership always make me feel pampered and appreciated. I wouldn't do business anywhere else. The service department is so accommodating and helpful. More

Pleasant, on-time, informative. Dana did a fantastic job from scheduling the appointment to having the car ready in the time she estimated, all while keeping me informed. The waitin Dana did a fantastic job from scheduling the appointment to having the car ready in the time she estimated, all while keeping me informed. The waiting area was very comfortable with free wifi and hot chocolate! More