BMW of Cincinnati North

Almost walked away due to warranty person My interaction with the salesman was uneventful. We came in to look at a used BMW so we had done some research ahead of time. He was kind of like buy My interaction with the salesman was uneventful. We came in to look at a used BMW so we had done some research ahead of time. He was kind of like buy it or don't, he doesn't really care. Which on one hand was nice that he wasn't pressuring us but on the other hand, just seemed disinterested in general. I wasn't feeling that great about the deal we got on the vehicle and when we sat down to do the finances and the lady started talking about all the warranties, I was ready to walk away. She was pushing the warranties so hard but from the perspective of you really need these because the rims are a weaker metal so they'll dent more easily and you'll be out so much money and this happens all the time....and you're going to need to replace all this stuff and it's so expensive. I'm seriously doubting why I'm buying this car that she just convinced me is going to continue to suck money out of me....but why would they sell these warranties if they're not making money on them most of the time??? I was really sick at the time of the sale and just bought the car anyway but I looked at my husband and mumbled, "is she trying to get us to walk away???" Uneventful and not impressed. Who makes the person buying it feel like they are getting a crappy deal and will have to continually dump a lot of money into it? More

Bought a 2019 X5 on June 1, 2019. Drove 1.5 hours from Dublin OH and purchased the SUV under the Costco auto purchase program. on June 1, 2019. Drove 1.5 hours from Dublin OH and purchased the SUV under the Costco auto purchase program. More

BMW Service Service is always great here and the staff has always been attentive. I appreciate the great service I receive here. I definitely recommend to my frie Service is always great here and the staff has always been attentive. I appreciate the great service I receive here. I definitely recommend to my friends and family. More

Sells a decent car in a low budget operation If you had looked into the items I asked you too (you had the car for 3 days) and resolved some of them, we might have a discussion about the alignmen If you had looked into the items I asked you too (you had the car for 3 days) and resolved some of them, we might have a discussion about the alignment and tires. Ignoring my concerns, some being safety related, and then trying to sell me tires and an alignment, how unfortunate. I am putting my two bit service dept. experience with BMW North online and answering your survey. I get a laugh out of your response, "someone from mgmt will be contacting you"...no one has contacted me yet. Looks good to prospects, until they read reviews from others like me. Even the person who brought my car to me, after supposedly being serviced, saw all the issues you did not even look at, that were listed on the service order. Based on my experience with your service dept., I am selling the car and buying another one through a different BMW dealership. You sell a good car, but you are a two bit operation More

Scheduled maintenance and purchase X1 Love this dealership. I drive 3 hours to use them. Friendly customer service and Tyler Schmidt is awesome as well. Worth the drive. Everyone is frien Love this dealership. I drive 3 hours to use them. Friendly customer service and Tyler Schmidt is awesome as well. Worth the drive. Everyone is friendly and greets you as you arrive. More

Great car buying experience Appointment on time.car was ready and looked great. The whole staff was great.like I said great experience. This is our 3rd vehicle.from this dealer. Appointment on time.car was ready and looked great. The whole staff was great.like I said great experience. This is our 3rd vehicle.from this dealer. More

great sales adviser made the process easy I am busy and did my homework before setting foot in the dealership. Brian worked with me quickly via text while I was traveling on business. The ca I am busy and did my homework before setting foot in the dealership. Brian worked with me quickly via text while I was traveling on business. The car was ready to go when I arrived. I did have to wait around for business manager but that's to be expected on a busy Saturday. More

No pressure Brian Williams made my purchase quick and easy. First time BMW used car owner. Most paperwork completed with Brian online due to my busy schedule. Th Brian Williams made my purchase quick and easy. First time BMW used car owner. Most paperwork completed with Brian online due to my busy schedule. Thanks again Brian. More

Purchase of X3 I have to say that my experience at BMW North was excellent. I had previously purchased a car at the BMW store in Cincy and we stopped there first. Th I have to say that my experience at BMW North was excellent. I had previously purchased a car at the BMW store in Cincy and we stopped there first. They could not find my car and the follow up went 4 days without a word so we went to BMW North and even though I called after hours on a weekday, I was to swing by the next day and they showed me a couple of cars that fit my need. After the salesman went thru the array of options for these cars, we settled on what we really needed and he was able to find a car on his lot that was exactly what we needed. I really felt that we were important customers even though we didn't purchase the most expensive car on the lot. More

Used car purchase We were pleased with the personal service we received. We know your service Manager Ryan and he got us in contact with Qasim who treated us great. We were pleased with the personal service we received. We know your service Manager Ryan and he got us in contact with Qasim who treated us great. Thanks More