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BMW of Cincinnati North
Cincinnati, OH
1,166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,166 Reviews of BMW of Cincinnati North
August 05, 2019
Friendly, open, honest. One of a kind experience Very laid back, not high pressure or typical snobbery of other BMW dealerships. Easy to work with and took the time to explain things and option from Very laid back, not high pressure or typical snobbery of other BMW dealerships. Easy to work with and took the time to explain things and option from both a finance perspective and a car feature perspective. Brian is a great guy and was a big help More
by MICHAEL.OSSOLA
Verified CustomerEmployees Worked With
Brian Williams
August 03, 2019
Friendly, professional service. 5 star rating, for how easy it was to deal with salesman and dealership. Tyler personally, made our experience memorable. He had great ideas for what 5 star rating, for how easy it was to deal with salesman and dealership. Tyler personally, made our experience memorable. He had great ideas for what we were looking for. More
by Tony55
Employees Worked With
Tyler Schmidt, KRISTIN COOPER
August 02, 2019
Unsolicited Call I own a 2017 X5 50 CPO which I purchased last October from a dealer in the Chicago area. I received a call this afternoon because this dealer's servic I own a 2017 X5 50 CPO which I purchased last October from a dealer in the Chicago area. I received a call this afternoon because this dealer's service department had gotten notice that I am within 1,000 miles of being due for my next service (oil change, etc). Understand that I have never had any interaction with this dealership in terms of buying a vehicle or having service work done, The young lady who called me was very persistent that I set up a service time to have this maintenance work done. I live in Maineville and work in Norwood (less than two miles from The BMW Store) so why would I got 20 miles out of my way for service work? Thank goodness there are only two BMW dealers in town or I might get additional solicitations. Does this dealer think I am not smart enough to note the Service Due message that shows up every time time I start the car? More
by Mfarrington
Employees Worked With
Sophie Kidd
August 01, 2019
Great purchasing experience Outstanding buying experience. Ashely and Shujaat were super helpful and on the spot in making our experience wonderful. Shaun in parts was great Outstanding buying experience. Ashely and Shujaat were super helpful and on the spot in making our experience wonderful. Shaun in parts was great and spoke highly of his employment. I’ve to see this in a dealership. More
by MW
Employees Worked With
Shujaat Siddiqui, Shaun Snelling
July 25, 2019
Absolutely superior! Top-notch all around! How else to describe this experience but PERFECT! From start to finish, I had my car in less than 4 hours. And that included my salesman picking me How else to describe this experience but PERFECT! From start to finish, I had my car in less than 4 hours. And that included my salesman picking me up in DAYTON. If ever there was a model for the best of the best, BMW of Cincinnati North is the prime example. More
by Greg H.
Employees Worked With
Jeff Robinson, Qasim Shirazi
July 25, 2019
great place to buy a car First of all I want to say Jon Ogden is a amazing salesperson I have purchase 6 cars from him I just call him and tell him exactly what I want and he First of all I want to say Jon Ogden is a amazing salesperson I have purchase 6 cars from him I just call him and tell him exactly what I want and he does the job. BMW is luck to have him on board he works had to see that you are satisfied. The service department is great everyone is so helpful especially Don Johnson and Dana Eby More
by BDWILLIAMS357
Employees Worked With
Chris Freeman, Jon Ogden, Dana Eby, Don Johnson
July 22, 2019
Great service! The whole process was easy and everyone was extremely helpful. I've bought 5 cars from BMW north and will be back again in a few years. The whole process was easy and everyone was extremely helpful. I've bought 5 cars from BMW north and will be back again in a few years. More
by WILLIAMSM13
Employees Worked With
Jon Ogden
July 19, 2019
Excellent Experience! This is the 2nd BMW we've bought from Jeff Robinson. My wife and I can't think of a better sales rep than Jeff. He was courteous, knowledgeable and ex This is the 2nd BMW we've bought from Jeff Robinson. My wife and I can't think of a better sales rep than Jeff. He was courteous, knowledgeable and explained every thing we needed to know with this purchases. Our interaction with Angela with excellent as well. In the past our dealings with the service department has always been great. I'd recommend BMW of Cincinnati North to anyone who wants to be a great car like BMW. More
by DUTCH.LANG
Employees Worked With
Jeff Robinson
July 09, 2019
GM for BMW, and Used Sales Manager updated Review Below was my 1st experience. I am here to tell you after my Husband & I went in and explained what in total has happened with the sale, that the Use Below was my 1st experience. I am here to tell you after my Husband & I went in and explained what in total has happened with the sale, that the Used Sales Manager, and the GM stepped in and made things right! They in no way wanted a dissatisfied Customer at BMW North. I am now totally satisfied with BMW North, the GM that had to step in, he was calm, professional and Customer satisfaction was his #1 priority along with the reputation of BMW. The Used Sales Manager was apologetic and worked very hard to make things happen. I would defiantly by my next car from BMW north, thanks to both the GM and Sales Manager Below was my 1st experience Sales person was good, but when he went on vacation, my used car was delivered with issues, dirty, engine light on, no 2nd key, because Sales person was off, we brought back the next day after delivery and dealt with what we thought was the service manager (on Sat. July 6th). He made me feel like I was trying to get something for free, h told me you know it was a used car, yes I bought a used car, but the day it was delivered (1 week after buy, because of fixing an issue for us we found on the test drive), the engine light came on, and the back window would not go up. He said he would take care of the window at cost, we would have to pay. Manager called Monday evening July 8th, said it would be over $500 to fix. We said no just pull the window up, and we would pick it up in the morning. That was a fiasco. He was not in, the service department didn't know anything about the car. After figuring out that person had wrote a PO that didn't go through the service department, and finally getting the car back, with the window NOT up, and the diagnostics we asked for him to run, which he said he would, was not with the car either, we left very unsatisfied! Our Sales guy was back from vacation, and he really apologized, but because we brought the car back when he was on vacation, it was out of his hands. He really wants us to be happy, but I have to tell you I'm not with the dealership/manager we talked to on Sat. July 6th. I bought the car June 28th, car was delivered dirty on July 5th (after fixing what I found on test drive), (thanks to the sales rep), Very sloppy. I know if our Sales person would not have gone on vacation, it MAY have been handled totally different. I can not see me buying a car from the dealer after buying a used car, and made to feel like I was less than. I have a new C300 that I lease and wanted this used car as a back up SUV. Driving it off the lot at a BMW dealer with the window down, and unable to roll up, does not feel right. I really did hope they would fix the window at cost, I didn't mind paying for that, but not at over $500. Then made to feel like I'm trying to get something for free. NO. I would give a higher rate for the Sales person, but not the used car process. I have had 2 BMW, and 3 Benz, I am happy with the make of both, but not happy with a used buy at all. More
by DWIKKIN
Employees Worked With
Shaun Sweeney, Shujaat Siddiqui, Qasim Shirazi
July 08, 2019
Service & Support Brad Schultz continue to provide service and support, even after the sale was completed. Devon, in service, was a great communicator. I am satisf Brad Schultz continue to provide service and support, even after the sale was completed. Devon, in service, was a great communicator. I am satisfied with my decision to purchase the BMW More
by Shayet
Employees Worked With
Devon , Brad Schultz
