BMW of Cincinnati North

We purchased a 7 series BMW almost 2 years ago. When we first bought it our sales guy was great at getting back to us in a timely manner. We felt he "cared" and wanted to make sure we were happy with our p first bought it our sales guy was great at getting back to us in a timely manner. We felt he "cared" and wanted to make sure we were happy with our purchase. Eventually this service faded away. When we started having a few problems with our car and tried to reach Brad he stopped answering our calls and never returned our calls despite the messages we would leave on his work phone. We had no other choice, but to reach out to the BMW store in Cincinnati. Although we didn't purchase our vehicle from them they took much better care of us. We are a BMW family and one of the reasons we have been so long has been due to the great customer service that keeps us coming back. Jake Sweeney needs to reevaluate their customer service approach because it's not working. If your going to buy a BMW I suggest you buy it from a dealer who truly cares. More

STAY AWAY from Jake Sweeney. I recently tried to have my 5 series BMW serviced at Jake Sweeney and was informed it would take several hours to complete. I asked for a a loaner car (the person on the phone 5 series BMW serviced at Jake Sweeney and was informed it would take several hours to complete. I asked for a a loaner car (the person on the phone stated if it is longer than 90 minutes you can get a loaner car) and the service person stated they do not give out loaner cars (even though I had them in the past) - he even tried to give me the number to Enterprise to call myself a car. I then asked for the sales manager and he came back and stated, well we do give out loaner cars if we have them available. So I then asked the service person if he had one available and he gave me the dear in the headlight look. What he then proceeded to say was that we don't give out loaner cars to individuals who did not purchase their own car - WHAT?? Is this guy serious?? (I purchase my cars through my company) This comment alone will ensure that I never purchase a car through Jake Sweeney again and I will be sure to let everyone I know to stay away as well. I then had to ask the sales manager , well do you have one available? and of course he stated we do not...even our new customers are told we cannot guarantee a BMW loaner car...what I can do for you is call Enterprise for you. I should have learned from my previous experience with them when they broke off one of my knobs inside the car and refused to fix it stating it is a BMW design flaw and it was probably cracked already when you brought it in!! So I promptly stated no thanks and left the dealership and called the BMW store. The BMW Store experience was night and day - everything you would expect from a BMW dealership. Please take my advice and stay away from Jake and try out the BMW Store for yourself. More

BEST SERVICE I HAVE EVER HAD. These guys are simply AMAZING. Whenever I have a problem, I call them up, and they tell me to bring it in the same day. I bring it in, they give me a loaner and usually AMAZING. Whenever I have a problem, I call them up, and they tell me to bring it in the same day. I bring it in, they give me a loaner and usually the problem is fixed the same day. If not, it is ready by the next day. I have had service done at their facility 4 times now and every time I leave with a huge smile. Screw BMWStore (the other Cinci dealer)....they try to rip you off by charging for things that are still under warranty. You may want to see my post about my dealings with them. Jake Sweeney is #1 in my book! More