BMW of Catonsville

Howard Moon was great. He was pleasant and professional and helpful through my first BMW journey. Thanks Howard. . We appreciate your professional and friendliness. He was pleasant and professional and helpful through my first BMW journey. Thanks Howard. . We appreciate your professional and friendliness. More

Very pleased with our experience at this dealership. Howard Moon was great to work with, kept us informed and made the buying process easy. We bought an i4 so there was (understandably) a long wait sinc Howard Moon was great to work with, kept us informed and made the buying process easy. We bought an i4 so there was (understandably) a long wait since it had to be ordered. Howard made sure we knew what was going on throughout the entire ordering process. Sam Choi on the financing team was enjoyable to work with too. Knew his stuff and had a great personality More

The dealership was inviting, comfortable and friendly. Selection was less than ample when it came to preowned so Howard Moon suggested the possibility of me ordering a new X5 equipped the way I wanted it Selection was less than ample when it came to preowned so Howard Moon suggested the possibility of me ordering a new X5 equipped the way I wanted it to see if it was affordable..... It was, I ordered it with only $2500.00 deposit and it was delivered in less than 30 days. If you're looking for a used BMW but truly desire a new one, see Howard Moon at BMW of Catonsville and tell him Dino sent you. More

Great dealership. Very friendly and no haggling. They really make you feel like family. Everyone is down to earth and there informative every step of the way. Very friendly and no haggling. They really make you feel like family. Everyone is down to earth and there informative every step of the way. More

My service representative Keyon Tobin shows outstanding customer service and I appreciate the service that he provides me customer service and I appreciate the service that he provides me More

The buying process was easy, pleasant, and stress-free. Howard Moon demonstrated exceptional customer service and I would highly recommend this dealership to anyone seeking a new vehicle. Howard Moon demonstrated exceptional customer service and I would highly recommend this dealership to anyone seeking a new vehicle. More

The selection and purchasing process was made very easy by Howard and the team at BMW of Catonsville. by Howard and the team at BMW of Catonsville. More

Harold has been great. Very patient, friendly and outstanding customer service. We bought the BMW at this location coz of Harold. We strongly recommend the dealership and e Very patient, friendly and outstanding customer service. We bought the BMW at this location coz of Harold. We strongly recommend the dealership and especially Harold as the client advisor. More

My experience with BMW of Catonsville started off very positively. I was looking for a particular vehicle on a .short timeline, and coming from out of state. They had what I wanted and offered me a fair positively. I was looking for a particular vehicle on a .short timeline, and coming from out of state. They had what I wanted and offered me a fair deal that I accepted. I flew to Maryland to finalize the paperwork and drive the vehicle home. My salesperson, Joe, was organized and professional. The finance person I met with, Sam, was great and ran the process very smoothly. I was very happy as I left the dealership. The issue is the registration and licensing in my state. I was assured during the process that they had regular experience with out of state customers and that they knew how to manage the process. I offered to manage it myself but was assured that 'we got this'. Considering how I found them and the process during my visit, I felt confident with this. That was a mistake. I don't know what happened internally with them but they seriously dropped the ball. As 30 days since purchased passed, while I was expecting my plates to arrive in the mail any day, I received my first email from them. They needed information, that I had already given, to START the registration process in my state. Not only was I not getting my plates within the 30 days required in my state, but they hadn't even started the process. So now its been 50 days since I purchased, my temp tag expires in 10 days and I have a business trip planned for 6 days from now - just the type of trip I bought the vehicle for. I have no license plate, I am outside of the state required registration period and I they tell me they handed off the process to a 3rd party and can't tell me when I will get my plates. I am beyond frustrated at this point. Since the first email from them, I have had to initiate every contact for an update. Not once have they reached out to say here is where we are at and here is what we expect going forward. Nothing gets said unless I ask and the response is now to point at a 3rd party they chose. I have emailed them (the registration clerk and my salesperson with the GM in copy) asking both what went wrong and to ask that they improve the communications. No response from anyone. While I would like to rate them well to reflect my positive experiences in some ways, it is apparent that when something goes wrong they will bury their heads in the sand and hope that it just goes away somehow. I don't know where the ball got dropped - another thing they won't communicate - so I have no choice but to apply the rating to the salesperson, though I don't know if he deserves it. At the very least he has been unresponsive - so that doesn't inspire confidence in after the sale service. Perhaps my being out of state and having no chance of gaining my service business has affected their perspective on my value as a customer. Very disappointing. I can't recommend them. More

Korey Matthews is AMAZING! !! He’s very professional and he pays attention to detail. His goal is to help you get what you want and what works for you, not what he wants you to !! He’s very professional and he pays attention to detail. His goal is to help you get what you want and what works for you, not what he wants you to have. He’s a salesman with integrity! More