BMW of Catonsville

This dealership is amazing and has the best service department.my service advisor always sets perfect appointments and the same tech has been working on my cars for years now!!Love everything about the department.my service advisor always sets perfect appointments and the same tech has been working on my cars for years now!!Love everything about the experience and professionalism!! More

Ron is the most professional sales person we ever meet, right after the first call he sent me a video introducing himself and also a video of the car I was looking for. He made the process so easy for my u right after the first call he sent me a video introducing himself and also a video of the car I was looking for. He made the process so easy for my us. He is absolutely the best!!! More

This was my 1st time buying a car Jae at bmw of Catonsville went above and beyond to get me a car I would be satisfied with. Truly very professional and a great experience Catonsville went above and beyond to get me a car I would be satisfied with. Truly very professional and a great experience More

I’m so glad to meet Mr JAE LIM we had a great experience with him,I recommend everyone to contact him because he gives great deals and good customer handling.me and my family are happy with his service. Th with him,I recommend everyone to contact him because he gives great deals and good customer handling.me and my family are happy with his service. Thank you. More

This dealership was very easy to work with Howard and Mark was the best. I saw a vehicle I like online and send in an inquiry. Howard responded I did a credit application it was approved the process was Mark was the best. I saw a vehicle I like online and send in an inquiry. Howard responded I did a credit application it was approved the process was easy just the way I like it. More

It was Amazing! From the moment I walked I. The door…everyone was so kind. From the moment I walked I. The door…everyone was so kind. More

"Working with my client Advisor Jae Lim was fantastic. The buying process was incredibly simple, quick, and hassle-free. I didn't need to do much paperwork since he already had the most of the paperwork p The buying process was incredibly simple, quick, and hassle-free. I didn't need to do much paperwork since he already had the most of the paperwork prepared when I arrived to the dealership. I appreciate your consideration for my time since I drove all the way from the NJ. I also want to express my gratitude to your management staff for working out my trade. That was the big help. Many Thanks to Jae and his dealership again! You guys are the BEST." More

I was casually checking for vehicles on BMW of Catonsville's website. One vehicle caught my eye, and I expressed interest online and requested some general information. Within 30 minutes of submit Catonsville's website. One vehicle caught my eye, and I expressed interest online and requested some general information. Within 30 minutes of submitting my request Jae Lim promptly responded, with answers to my questions. He invited me to stop in for a test drive. Jae greeted me with a polite and cheerful smile. We test drove the vehicle and unlike other car buying experiences, Jae was not pushy at all. Instead, he educated me regarding BMWs. Although initially uncertain if I would purchase a vehicle that day, I was so impressed with the BMW brand I knew the X4 was the right vehicle for me. This was my first BMW purchase and now Jae and BMW have me as a customer for life. My X4 M40i has exceeded my expectations. More

It was an absolute pleasure working with Jae Lim at BMW of Catonsville from start to finish. Jae is a true gentleman and he made the car buying experience enjoyable, painless, and hassle-free. Throughout t of Catonsville from start to finish. Jae is a true gentleman and he made the car buying experience enjoyable, painless, and hassle-free. Throughout the entire process, he was professional, accommodating, and respectful. Although, this was the first car I purchased through him, he treated me like family. I did not have to step foot into the dealership once. Jae went above and beyond to ensure that all of the paperwork was handled for me virtually, and even assisted with the transportation of my new car to my home. Now that's what I call customer service! I can confidently say Jae earned my lifelong business. I look forward to working with him for all of my future BMW purchases. I highly recommended Jae Lim. Cheers to many years to come! More

REVISED based on follow-up communication from the service manager: I want to recognize Mel Cuesta, service manager, for reaching out after my reading my review and taking care of me for my follow-up appoint manager: I want to recognize Mel Cuesta, service manager, for reaching out after my reading my review and taking care of me for my follow-up appointment. He reached out to acknowledge all that went wrong with the initial appointment. Additionally, he provided a no-cost repair with a loaner vehicle for the day. Keon Tobin was my representative who was fantastic and treated me in a professional and fun manner. This was the first time meeting with Keon and I was very pleased. Keon is personable and helpful. Thank you both for the follow-up attention and communication. I have changed my rating to reflect the combined experience. Thank you. I am a first-time customer at this BMW service center and needed some information about repair on my rim. I called twice and left messages on the general service line. After several days of waiting for a return call, I decided to use the online appointment scheduling tool and provided details about what I needed. My appointment was scheduled and I showed up last Saturday on time. At the appointment, the service desk told me that they could not take me since it was a specialty service that I needed and offered no explanation of why my numerous phone calls were not returned nor why no one notified me of the online scheduling tool let me book an appointment for those services. I am extremely disappointed with the level of customer service and empathy I received. There was a complete disregard for my time and my husband's time since he drove there too (for a ride home while I wait). Despite having a scheduled appointment, I was turned away. What a waste of a Saturday morning. The service desk did provide me with another appointment after making some calls for the following week, so I did thank him for that. I will need to return to get the work done, but will not be coming back after this job is complete. What I am highly disappointed with is the lack of communication and follow-up. After leaving on that Saturday, I called the service manager, Mel Cuesta, and left a voice mail to talk about my situation. It's been 6 days without a return call. In light of these experiences, I cannot recommend this facility to others or consider using your services again in the future. Their customer service is in dire need of improvement and I hope that my feedback will serve as a catalyst for positive change. More