BMW of Catonsville

Great customer service , Mr Howard was a all around great guy to work with.awesome guy to work with.awesome More

Brittany is the best! Always greeting with a great attitude and friendly smile. She’s the reason the BMW in Catonsville is my favorite! Always greeting with a great attitude and friendly smile. She’s the reason the BMW in Catonsville is my favorite! More

A happy returning customer. The customer service and attention to detail is comparable to none. Thank you Korey! The customer service and attention to detail is comparable to none. Thank you Korey! More

keon is amazing extremely knowledgeable and compassionate thank you my car is riding so smooth bluetooth so so compassionate thank you my car is riding so smooth bluetooth so so More

It’s always a please getting my car serviced at BMW! the work is efficient and the service is great! Thank you all again ! the work is efficient and the service is great! Thank you all again ! More

Jae assisted me when leasing my BMW iX and his service was exceptional. He was very knowledgeable and he communicated the details with clarity. When i discovered the car charger was missing, Jae swiftly a was exceptional. He was very knowledgeable and he communicated the details with clarity. When i discovered the car charger was missing, Jae swiftly arranged shipment, showing his commitment to customer satisfaction. Even though i was leasing from out of state, he made the entire experience seamless and easy. I highly recommend Jae and the dealership. More

Jae helped make our car buying experience smooth and easy, one of the best experiences. He is very attentive and professional. easy, one of the best experiences. He is very attentive and professional. More

Best car buying experience with Jae! He is very professional and made it a very seamless process. He is very professional and made it a very seamless process. More

I purchased an ESP ceramic coating package from Jhonayra at BMW Catonsville after clearly communicating my knowledge and expectations regarding the process. I originally didn’t even want the service but Jho at BMW Catonsville after clearly communicating my knowledge and expectations regarding the process. I originally didn’t even want the service but Jhonayra confidently assured me that the service would meet industry standards and my satisfaction. Regrettably, the service I received was far below expectations. Key Issues: 1. Substandard Cleaning: Despite assurances, the engine bay was inadequately cleaned, contradicting the dealership’s promise of thoroughness. Leaves and dust were evident in the engine bay, which the dealership excused by citing a policy against cleaning engines – a fact not disclosed at the time of sale. 2. Surface Damage: The car had numerous scratches post-service. Some were clearly due to the use of dirty towels during the coating process, while others, needing pre-coating buffing, were sealed beneath the ceramic layer along with rain stains. 3. Neglected Detailing: Overlooking of details was apparent. Water stains were carelessly coated over, and a piece of chewed gum stuck in the cup holder along with some trash, casting doubt on the integrity of the interior coating. 4. Inadequate Service Time: The coating process was completed in just an hour, in stark contrast to the 6 hours required by a professional detailer to correct these issues. This significant time discrepancy raises serious concerns about the level of care and thoroughness in the dealership’s service, especially for a service costing $1300. 5. Financial and Time Inconvenience: I faced additional time and financial burdens to have the inadequate detailing and ceramic coating redone. Although the manager from BMW Catonsville reached out on January 8th, acknowledging the issues and promising a refund, there has been no follow-up or refund to date. This lack of response came after I had already reported the matter to BMW corporate and left an initial review on Google, spoke with James from sales, and left a message on Jhonayra’s voicemail. Conclusion: The ceramic coating service provided by BMW Catonsville was deeply unsatisfactory, demonstrating poor workmanship and a blatant disregard for detail. The service not only failed to meet the promised standards but also resulted in additional costs and inconvenience for me. Photographic evidence of these issues has been shared on the Catonsville BMW’s Google review page for further reference. I left a voicemail today, 1/30, with the sales manager, Jerry, requesting an update on the refund. More

Working with Jae was wonderful. He was attentive and professional. We appreciated his attention to detail and were excited to drive off in our new car! The car buying experience was He was attentive and professional. We appreciated his attention to detail and were excited to drive off in our new car! The car buying experience was great. More