BMW of Catonsville

It sucks to write this because my service writer (Brittany, and sales manager Jerry) has always been great to me for years now . However It all change last week. I took my X7 for service because AC (Brittany, and sales manager Jerry) has always been great to me for years now . However It all change last week. I took my X7 for service because AC wasn’t working. I was told it was fix and it wasn’t . Came to take another off day to bring again and this time was told is has a leakage. The part was not in stock so I was given a loaner(X5) took it on Wednesday and the next day which is Thursday. I took the car to work and park the car (I work in the car business also) it was 90 degree outside . By the end of my shift I went to the car and saw a Huge crack on the windshield. However there was NO chip or even a hole to show what the issue was. I told them asap and even got my SERVICE TECH out there. They took a look at the brand new car and said it has a defective windshield. Base of how the crack was Form the top of the hood without no dent or chip on it . I told the service manager . He said I Understand and will let the SERVICE DIRECTOR call you.It is a brand new car . Next day my insurance call me and tell me that BMW service manager put in a claim for a a damaged on windshield. STATING that I told them It was involve one another car? Not only was this a lie but also embarrassing to huge Mileone as a franchise dealership More

Smooth easy transaction. Thank you. Harold was great to work with and I will plan to buy again through him. Thank you. Harold was great to work with and I will plan to buy again through him. More

Ben was great! He answered all my questions and concerns. He was very helpful and informative. He answered all my questions and concerns. He was very helpful and informative. More

The overall buying experience with Howard and finance dept was 5-stars. Unfortunately, after I got my X5 home, the lug nut on one of the rear tires fell out. From a servicing standpoint, this should no dept was 5-stars. Unfortunately, after I got my X5 home, the lug nut on one of the rear tires fell out. From a servicing standpoint, this should not have happened. Hence, I gave 4 out of 5 stars for BMW of Catonsville. More

I recently bought an X4 from Jae Lim. He was the best salesman I’ve worked with. He made the process extremely easy and quick!! He was very pleasant and did all that he could to assist me He was the best salesman I’ve worked with. He made the process extremely easy and quick!! He was very pleasant and did all that he could to assist me with my purchase. I’m so appreciative to have had him as my salesperson. More

We recently bought our new 8 series convertible from the amazing Jae Lim. He is quite possibly the best salesman we have ever had the pleasure of working with. He goes above and beyond for us, always has a amazing Jae Lim. He is quite possibly the best salesman we have ever had the pleasure of working with. He goes above and beyond for us, always has a smile on his face and truly continues our relationship to keep us happy!! Any questions or concerns we have he always makes sure to take care of us and never makes you feel like a bother. Buying cars is never really a fun process but Jae just makes it really pleasant and really cares about his clients. Sincerely cannot recommend another salesman as fantastic as him! More

Jamie is a great service adviser, she listens and gets what needs to be done without a condescending attitude that other service advisers in the past have displayed. what needs to be done without a condescending attitude that other service advisers in the past have displayed. More

Amazing service, Howard was so upfront and gave all the details. Everything was told to us before making our decision. He was very kind and responsive through the 3-4 month ordering process. Highly recomme details. Everything was told to us before making our decision. He was very kind and responsive through the 3-4 month ordering process. Highly recommend More

Keon Tobin is the best and communicates so clearly about your car. I would never go anywhere elses your car. I would never go anywhere elses More

This is my first time purchasing from BMW of Catonsville. Jae Lim made the experience really great! He is very friendly and personable. I love my car Jae Lim made the experience really great! He is very friendly and personable. I love my car More