BMW of Catonsville

Mr Lee, I regret to say you have lost a customer and I will do everything I can to protect the forums from your dealership. I have been nothing but mistreated and lied to by your staff and finding out will do everything I can to protect the forums from your dealership. I have been nothing but mistreated and lied to by your staff and finding out today that 10 weeks after purchasing my new M5 from you that my titling paperwork still hasn’t been sent to the DMV I can no longer hold my tongue. I plan to file a formal complaint with BMWNA. i don’t see I have any other choice. From “loosing” my $1000 deposit, to changing the terms of the agreement behind my back, to waiting 10 weeks to give your titling department the Florida Military Regiatration forms that I have to David a few days after buying the car (expecting he would have already had them ready to go knowing I was military and registering in Florida and I told him there were special documents he swore they do this all the time and have it all covered. Well clearly he doesn’t. My temporary registration has already expired and I get stopped for it nearly every day by base police as I don’t live in MD. This whole experience has left me wanting Sir. Very Respectfully LCDR Damian Roudebush, USN More

Keon is always a great representative of the BMW Service Department. Always dressed sharp and acts professionally. I'm glad when he's there at the time of service. Department. Always dressed sharp and acts professionally. I'm glad when he's there at the time of service. More

Harold was the outstanding sales associate that helped my wife with the purchase of her X3. He was so patient with showing her all the features on the vehicle & how to use them. She is extremely picky and wife with the purchase of her X3. He was so patient with showing her all the features on the vehicle & how to use them. She is extremely picky and he worked very hard to find the perfect vehicle that had only the options she wanted, and didn’t push her to get anything she didn’t want. He is much more patient than I am lol. I simply called him told him what she was looking for and he found the exact car that had all the specific options that she wanted. I would tell every married man to send his wife there because this salesman will take excellent care of her and get her exactly what she wants without all the high pressure upsell The other dealerships tried to pull with her. I have been buying cars for over 35 years and I have never had such a pleasant experience we will be coming back to get all of our vehicles going forward from Harold. More

Great dealership when you are looking for a BMW. They have a vast inventory of cars, they are willing to deal and deliver instantaneously, just sign the dotted line and you can leave with the car. I alre have a vast inventory of cars, they are willing to deal and deliver instantaneously, just sign the dotted line and you can leave with the car. I already bought 2 cars from them in less than a year. More

Please don't buy your car there, word of advice. They are s.c.a.m.m.e.r.s. Especially this guy Sam Choi. I have left multiple emails, phone calls, etc. and no one is picking up the call. I have signed multip s.c.a.m.m.e.r.s. Especially this guy Sam Choi. I have left multiple emails, phone calls, etc. and no one is picking up the call. I have signed multiple papers to remove a clause on my car, I have been there on several occasions but they won't respond or pick up my calls. This particular bmw is a s-c-a-m. Word of advice. More

Wonderful experience! Harold Blackwell was very professional and guided my husband and I through the car buying process. Harold is extremely knowledgeable and worked hard to ensure we were 100% sat professional and guided my husband and I through the car buying process. Harold is extremely knowledgeable and worked hard to ensure we were 100% satisfied with our purchase. Will certainly recommend Harold and BMW to others. More

Great place great people! And I would come back again everyone took there time with me and was up front and honest with everything! Thanks everyone took there time with me and was up front and honest with everything! Thanks More