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BMW of Catonsville
Catonsville, MD
2,397 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,397 reviews
November 15, 2020
We drove in 5 hours from RI to see an X3 they had. It was the most trouble and stress free experience I've ever had. Harold Blackwell took care of every detail as if we were part of his family. It does was the most trouble and stress free experience I've ever had. Harold Blackwell took care of every detail as if we were part of his family. It doesn't get any better than the experience we had. He truly attended to every detail, in a sincere and humble way. He cares for real and you just can't fake that. Great experience, I would highly recommend Harold and the team at BMW of Catonsville. More
by pscalise99
Employees Worked With
November 14, 2020
To: Special thanks to Store manager Jerry Herbert to mess my birthday gift after spend my 4 hours at dealership, let me add the car to my insurance than changing the price and deal. Explanations was agreed p my birthday gift after spend my 4 hours at dealership, let me add the car to my insurance than changing the price and deal. Explanations was agreed price for finance only if you pay cash you have to pay $2500 extra. Try to sell stupid finance and push people to finance for no reason. Don’t trust the Internet prices as well. More
by Emre Basak
Employees Worked With
November 14, 2020
I recently purchased a vehicle with the assistance of Harold Blackwell. Mr. Blackwell provided excellent service and worked diligently to make sure I received a great trade-in value. He was also very res Harold Blackwell. Mr. Blackwell provided excellent service and worked diligently to make sure I received a great trade-in value. He was also very responsive to calls and emails, which made communicating about the car and scheduling meetings very easy. Very pleased with my purchase and my experience at this dealership. More
by VW Fan
November 13, 2020
Harold was wonderful. He spoke with my son & found the perfect car for me. The whole process was faster & better than I have ever experienced when buying a car. Sam did paperwork in no time at all. All in perfect car for me. The whole process was faster & better than I have ever experienced when buying a car. Sam did paperwork in no time at all. All in all, a great car buying trip. More
by JoJo
November 06, 2020
I recently bought my BMW in for service and Keon Tobin did an outstanding job helping me. He was able to figure out the problem I was having with my car and resolve it very quickly. I also like that he to did an outstanding job helping me. He was able to figure out the problem I was having with my car and resolve it very quickly. I also like that he took the time to answer any questions and concerns I had. His customer service skills were top notch and I will definitely come back to this dealership to get my car serviced and recommend the dealership to my friends. READ LESS More
by Harris
Employees Worked With
November 02, 2020
Purchased a $42K vehicle from BMW Catonsville and had a great salesman and finance manager. Unfortunately, that salesman is no longer with the company and our request for the vehicles Owner's Manual was t great salesman and finance manager. Unfortunately, that salesman is no longer with the company and our request for the vehicles Owner's Manual was transferred to another manager. I spoke with Sigis and explained the situation. Sigis said he would look into the matter and get back to me. After several phone calls, emails and two weeks, I gave up on Sigis...RECEIVED NO RESPONSE. My wife then called BMW Catonsville and spoke with Jerry Herbert explaining the situation and she was told he would look into the matter and call her back. Two weeks passed with NO correspondence from Jerry or any other member of BMW Catonsville. On a Monday, I decided to provide a negative rating on-line. Interestingly enough, Tuesday afternoon I received a phone call from Jerry stating the dealership saw my negative review and they would like to make it right and get us the Owners Manual. Jerry then asked if they provided the manual, would I be willing to change my review. I informed him that I would when I received the manual. It has taken almost two months, but we finally received the Owners Manual. So, as promised, I am changing my rating from a one star to a three star. I can not justify giving any higher than 3 stars. Unfortunately, it took a negative rating of the dealership to get ANY type of response from the dealership. This is no way to conduct customer service if you want repeat customers and I would not recommend this dealership if you expect good customer service after the sale. More
by Craig
November 01, 2020
Brittany was great. On time appointment, effective communication and accurate recommendations. Has provided excellent service at the dealership for several years and is a pleasure to work with communication and accurate recommendations. Has provided excellent service at the dealership for several years and is a pleasure to work with More
by JH
Employees Worked With
Brittany Hill
October 31, 2020
Harold is awesome. He identified the perfect x3 right down to the color. He’s patient, thorough and cares about the customer. Referring him to family and friends planning a future bmw purchase. down to the color. He’s patient, thorough and cares about the customer. Referring him to family and friends planning a future bmw purchase. More
by michela_c2003
Employees Worked With
October 31, 2020
Jae was great, found the exact car I wanted, Shane was great providing me the good deal as well, big thanks guys, looking forward to driving the ultimate machine. great providing me the good deal as well, big thanks guys, looking forward to driving the ultimate machine. More
by falgunhpatel
Employees Worked With
October 30, 2020
I came in looking for a new X5 Jae was great and very knowledgeable assured me with the different engine types and help guide me in the right direction . Was a pleasure working with him knowledgeable assured me with the different engine types and help guide me in the right direction . Was a pleasure working with him More
by Chase
Employees Worked With
