BMW of Catonsville

John did a great job selling me a new 3 series. John is responsive and customer oriented and overall makes you feel like an important client. He also kept me in the loop during the order process. I would responsive and customer oriented and overall makes you feel like an important client. He also kept me in the loop during the order process. I would highly recommend John for your next BMW! More

Great customer service, and very friendly. More important very clear deal and easy process. Jae let us do two test drive and helped us buy the vehicle. very clear deal and easy process. Jae let us do two test drive and helped us buy the vehicle. More

Good customer service & very knowledgeable about the product. Great ENERGY, I highly recommend Brittany to my friends & family for any services needed. The success of businesses are determined by the em product. Great ENERGY, I highly recommend Brittany to my friends & family for any services needed. The success of businesses are determined by the employees!! More

I was very impressed with the excellent service that Benn Edwards provided--- He definitely went above and beyond to help. For several weeks he searched for a M550i that matched the exact options that I wa Edwards provided--- He definitely went above and beyond to help. For several weeks he searched for a M550i that matched the exact options that I was looking for. He advised me from the beginning that I should just order the car from BMW -- so I could get exactly what I wanted. However, I did not want to wait for my new M550i -- so he continued to search even reaching out to me on his day off. Finally, I heeded his advice an ordered my M550i (I wish I had listened to him weeks earlier). I will recommend Benn to anyone I know looking for a BMW and will certainly call him when it time for a new car. Great overall experience. More

Great experience from Catonsville BMW. I've been looking for CPO X3 for weeks and Jae helped me find the car I wanted and the whole process was smooth!! for CPO X3 for weeks and Jae helped me find the car I wanted and the whole process was smooth!! More

Paul was very helpful and understood time/cost value with patience which helped me in looking for my new purchase with a good price. He always follows up, returns calls, and is a nice guy too. Highly recomme patience which helped me in looking for my new purchase with a good price. He always follows up, returns calls, and is a nice guy too. Highly recommended. More

I have purchased multiple cars from Ben and he is always a pleasure to work with. He has always been professional, efficient and straight forward. a pleasure to work with. He has always been professional, efficient and straight forward. More

Fantastic service, clear communication, and flexibility with every visit. Very personable staff and the service is quick and reliable. A major step above BMW Towson. with every visit. Very personable staff and the service is quick and reliable. A major step above BMW Towson. More

Paul was very helpful and patient in getting me into the car that I wanted at a good price. I will definitely come back in the future to this dealership. The manager was very friendly as well and checked up car that I wanted at a good price. I will definitely come back in the future to this dealership. The manager was very friendly as well and checked up on me while my car was being cleaned. Overall a very pleasant buying experience! More

I had a very strange and concerning experience interacting with this dealership. I contacted Kevin yesterday to get a quote on a beautifully spec’d 330 for lease. I offered to put down 7 multiple interacting with this dealership. I contacted Kevin yesterday to get a quote on a beautifully spec’d 330 for lease. I offered to put down 7 multiple service deposits which should each reduce the money factor by 0.00004 for a total of 0.00028. Now their “buy rate” is around 0.00093 and BMW financial services allows them to mark that up 40 points to 0.00133 pre-MSDs. Kevin came back and said he’d offer me 0.00133 POST MSD which is just unethical and just insulting. When I called him out on it he chalked it up to his manager making a calculation error. The reality here for those who care is that this dealership is extremely shady with their sales practices and seems to bank on finding unsuspecting customers who may not know a whole lot about the leasing business. Be weary of a dealership like this because they falsely try to pull you into a “monthly” payment which actually has a bunch of hidden costs. This is partly why I believe they didn’t send me a lease sheet at the outset when I asked for it pretty explicitly. Everyone needs to make money but practices like this are straight up predatory (which is why BMW doesn’t allow it). Please make sure you’re doing all your research and always ask for the deal sheet when dealing with this dealer. More