BMW of Arlington

Excellent service especially Sovann, the service representative who was very helpful and knowledgeable Thank you representative who was very helpful and knowledgeable Thank you More

The dealership is Always clean, Agent Sovann Vun, 5👍👍👍👍👍 always courteous, knowledgeable and professional as well as others. Awesome experience. 5👍👍👍👍👍 always courteous, knowledgeable and professional as well as others. Awesome experience. More

Jeff my advisor was great! As far as the dealership, the waiting area could use improvement. Seating is limited, could offer more amenities and maybe some oulets for customers As far as the dealership, the waiting area could use improvement. Seating is limited, could offer more amenities and maybe some oulets for customers to charge devices. More

Great dealership. Sales were kind and professional. I purchased a preowned 430i, when I got to dealership for test drive and purchase, was told it wasn't ready, as m Sales were kind and professional. I purchased a preowned 430i, when I got to dealership for test drive and purchase, was told it wasn't ready, as mechanics found it needed new front brakes, a wheel polished (road rash) and a small gaggle of rock chips that were Being touched up. Car drove flawlessly, and very I was impressed with their honesty about the maintenance of the vehicle. I told sales I would get check for vehicle (no financing) from my bank-Chase. They gave me a courtesy ride to bank as well. When I thanked David H., my salesman, he said it's the BMW way. This is my 1st BMW, so far, very happy with the whole process More

Everyone at BMW of Arlington was great to deal with, accommodating, friendly, and helpful. My salesman Andy is a top notch fella and I highly recommend him. accommodating, friendly, and helpful. My salesman Andy is a top notch fella and I highly recommend him. More

The service advisor was professional and Communication was clear. I was kept informed of what was going on with the repairs and the warranty company. I appreciated having a loaner throughout the entire t was clear. I was kept informed of what was going on with the repairs and the warranty company. I appreciated having a loaner throughout the entire time my car was being repaired since it took longer than expected More

My daughter’s BMW engine overheated, so she had her BMW towed to Arlington to get the engine replaced. My warranty paid them the money. They had it over 10 weeks and they had to put 2 engines in it because towed to Arlington to get the engine replaced. My warranty paid them the money. They had it over 10 weeks and they had to put 2 engines in it because the 1st one had water in it. So the second one was put in and she went and picked it up and on the way home it overheated. Well they were closed of course when this happened. So she was stranded in a convenience store. In the time they had her car, they never offered her a loaner car. Now her car is in a parking lot broke down. This dealership is a joke. Especially for a BMW dealer. You expect more from a luxury car dealership, but not this one. More

Based on this experience, it is my opinion that Kaleigh Couch would benefit from additional customer service and professionalism training. The lack of effective communication skills, attentiveness, and pro Couch would benefit from additional customer service and professionalism training. The lack of effective communication skills, attentiveness, and professional demeanor demonstrated during this interaction raises concern about her readiness to engage directly with customers. Until these issues are addressed, it may be appropriate to limit her role in customer-facing interactions to ensure that clients receive the level of service expected from BMW Arlington and consistent with the BMW brand. More