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BMW of Arlington

Arlington, TX

Overview
Reviews
Vehicles
4.4
1,058 Reviews
Call Dealership (817) 436-5700
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1105 East Lamar Boulevard

Arlington, TX

76011

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Showing 1,058 reviews

February 08, 2025

I went in for a recall and oil service recently and was satisfied with the service received. My SA was Sovann, highly recommended and will continue to work with her in the future. More

by hawsers_deader.7x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sovann
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February 06, 2025

One of the worst BMW dealership I have ever worked with. I wanted a specific BMW i7 and the only dealership has that particular car (bmw i7 xDrive60 - the flagship) is this dealership ... what a nightmare More

by Adam
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Berni , Kenny , Kevin and c.wang
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February 04, 2025

Professional, straight to the point. I had no issues start to finish with getting my car serviced. More

by aguilar.nancy1096
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Wilson
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Feb 07, 2025 -

BMW of Arlington responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

February 01, 2025

Terrible service. No communication. Had to call every day to get an update on status. Cost of repairs $5000! And for that they didn’t even wash the car! Will never g More

by Bobpatcam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcus Gibbons
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Feb 06, 2025 -

BMW of Arlington responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Chuong Nguyen Service Manager cnguyen@bmwofarlington.com

January 30, 2025

$600 diagnostic fee, and techs seems to know the bare minimum about BMWs. Waited months for my car to just get diagnosed to find out the shop Forman “didn’t want to work on it because it’s too hard” when More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian and Chu
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Feb 03, 2025 -

BMW of Arlington responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Chuong Nguyen Service Manager cnguyen@bmwofarlington.com>

January 29, 2025

I was sold a lemon. This was my first BMW and it will be my last. More

by richardsean.mcdonald
Recommend Dealer
No
Employees Worked With
Kaleigh Couch
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Jan 31, 2025 -

BMW of Arlington responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Mo Saleh General Manager msaleh@bmwofarlington.com

January 28, 2025

Great customer service! The best BMW dealership everywhere. Really make the experience different. For sure will come back More

by ljrjpc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hany and Nasser
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Feb 01, 2025 -

BMW of Arlington responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 28, 2025

Service advisor Jeff Higly is the best. A true professional that always takes care of my needs More

by colonel larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Higly
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Feb 01, 2025 -

BMW of Arlington responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Arlington. Please don't hesitate to reach out if there's anything additional we can do for you.

January 26, 2025

Quick, courteous, attentive, thorough , they made sure I was taken care of properly. I would recommend this dealer based on the treatment I received More

by joe.pellicano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Gibbons
Report | Print
Jan 27, 2025 -

BMW of Arlington responded

Hello Joe, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 24, 2025

Great professional service, always a smile on everyone. Would recommend 100%. Quality dealership and fantastic waiting area. More

by drpaolini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Gibbons
Report | Print
Feb 01, 2025 -

BMW of Arlington responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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