BMW of Arlington

Jeffrey is an amazing. MY serpentine belt broke on a Friday night. I had immediately had my car towed to the dealership after hours. My keys were placed in the Dropbox for MY serpentine belt broke on a Friday night. I had immediately had my car towed to the dealership after hours. My keys were placed in the Dropbox for the staff Saturday morning. It was 12pm Saturday I was at work panicking because I had not heard from the dealership. Jeff was so kind and immediately took care of my car. He even stayed late to wait for me because I was at work. Thank you so much Jeff for going the extra mile. More

I was treated with courtesy and a friendly greeting. Greg Ross was the sales representative went out of his way to find the car I wanted. Sales ManagerNick Palenzuela was what every business wants. He Greg Ross was the sales representative went out of his way to find the car I wanted. Sales ManagerNick Palenzuela was what every business wants. He was affable,friendly, a great negotiator to arrive at a mutually acceptable deal. Thanks to both. The financial transaction was handled professionally with a smile. Client advisor was another outstanding member of the staff. Truly I had a great and pleasant experience buying my BMW330i. More

I had a great experience with Stephen. Smooth transaction from start to finish. I really enjoy my preowned vehicle. Smooth transaction from start to finish. I really enjoy my preowned vehicle. More

I called and made an appointment for an oil change with a service advisor. The service advisor went home early and no one contacted me to let me know. Also, at the time of my call, I asked about having my oi service advisor. The service advisor went home early and no one contacted me to let me know. Also, at the time of my call, I asked about having my oil change done because I was about 6,000 miles out of the required 10,000 mile mark for the oil change. I was told that the service department would let me know. When I arrived at the dealership, I sat in my car for about 2 minutes waiting for someone to come out. When the older gentleman came out and did whatever he needed to do, I walked in only to find out that I was too early and could not have my oil change done unless I was willing to pay for it out of pocket. I have a scheduled maintenance, the vehicle check service,that is apparently required because the last time I had an oil change done the technician made note on the car so the reminder is on and will not be taken off until that service is done. More

I just want to say that this place has been taking care of my family for years now and they always never disappoint! My service advisor Reesh is top notch! One of the best in the game! Always welcoming, an of my family for years now and they always never disappoint! My service advisor Reesh is top notch! One of the best in the game! Always welcoming, and always on point! Thank you, BMW Arlington!! More

This dealership provides fast, friendly customer service. The staff members are very courteous and always helpful. The staff members are very courteous and always helpful. More

BMW of Arlington did not honestly disclose the full details of the vehicle. After the payment was completed, you only provided one key instead of two. This was never clearly communicated to me beforeha details of the vehicle. After the payment was completed, you only provided one key instead of two. This was never clearly communicated to me beforehand. If I had been informed in advance that there was only one key, I would not have proceeded with the purchase. A car key represents security and peace of mind for the owner. Failing to disclose this information feels intentional and dishonest. I am very disappointed with the lack of transparency and integrity in this transaction. More

The service was great, they didn’t take long along the service tech was great service tech was great More