Tim Branch

Performed service in a timely manner and did a great job - car wash was great too! - car wash was great too! More

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Riley the gentleman I worked with was professional and my experience was good. Thank your sir. experience was good. Thank your sir. More

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The waiting area is basic but clean and comfortable. The customer service reps are average and absolutely tow the company line. The maintenance work on the other hand... should not be trusted. Go for th The customer service reps are average and absolutely tow the company line. The maintenance work on the other hand... should not be trusted. Go for the diagnostic then go elsewhere for the repairs. Because I am 100% convinced that they cause more damage than they repair. They create a reason for you to return for additional repair services. More

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It was difficult to get in touch with my service advisor, when I wanted to know how far along they were on the Inspection of the car I was told that there was trouble with Messaging Service. I repeatedly cal when I wanted to know how far along they were on the Inspection of the car I was told that there was trouble with Messaging Service. I repeatedly call back and I was never able to see the video of the inspection of my car. I also call the main number to BMW of Arlington and no one picked up. More

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The service was excellent. The service advisor did an exceptional job of keeping me informed about my vehicle. The service advisor did an exceptional job of keeping me informed about my vehicle. More

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Trevor was effcient and timely. I enjoyed working with him. He worked hard for my dea I enjoyed working with him. He worked hard for my dea More

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Good quality work, but they do not have a loaner cars the service personnel was at their best, very professional service personnel was at their best, very professional More

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This has been the best experience while buying a vehicle I have ever had. The customer service was amazing, dealing with finance, which is normally a pain, was great, and the overall experience was excelle I have ever had. The customer service was amazing, dealing with finance, which is normally a pain, was great, and the overall experience was excellent. Will most definitely be back to purchase a car from here. More

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This is the worst service department. They are rude and disrespectful to customers and they don't do good work. When I took it for a break job they didn't install everything back on th They are rude and disrespectful to customers and they don't do good work. When I took it for a break job they didn't install everything back on the car properly. I took it back to them and they have yet to repair the damage to the car that they caused. When I asked the service manager about this he was rude and told me to buy the parts and he would reimburse payment. So the car still has damage from their incorrect installation. In addition he initially refused to repair what they damaged on the car. After receiving the car back for the third time, the breaks are squealing and making loud noises. I called the service manager and he has yet to return my call. I called several service advisors and no one has returned my call. It appears that they are avoiding my calls. It is unbelievable that a BMW dealership has such low quality and low level of service. More

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The team got me in and out within an hour. Service was grear and they left my BMW looking new. Service was grear and they left my BMW looking new. More

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