Debbie Wilson

Bmw of Arlington made buying a new vehicle the most enjoyable process I have encountered. Everything was easy, informative and hassle free. Sales team showed great interest in my needs and provided me enjoyable process I have encountered. Everything was easy, informative and hassle free. Sales team showed great interest in my needs and provided me everything I needed to make my decision. More

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It’s easy to create an appt online and I’m always greeted with courtesy and professionalism. with courtesy and professionalism. More

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Amazing and Easy. I want to thank Mr Edin and Nick for helping me and my daughter with her first car. The smoothest transaction of all the purchases I have made. Tha I want to thank Mr Edin and Nick for helping me and my daughter with her first car. The smoothest transaction of all the purchases I have made. Thank you. More

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Chuong and his service team always does a great job. Highly recommend this bmw location Highly recommend this bmw location More

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The service here is always excellent Reesh has always been the best. His attitude and attention to details are flawless. Reesh always gives wan explanation of all the services needed. been the best. His attitude and attention to details are flawless. Reesh always gives wan explanation of all the services needed. More

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The Arlington BMW team was quick efficient and save me a bunch of time money and effort and made it hasslefree to come in and trade a vehicle off and get into the vehicle I wanted and I will be going there bunch of time money and effort and made it hasslefree to come in and trade a vehicle off and get into the vehicle I wanted and I will be going there for every future vehicle in my future More

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The service is great. The intake team is professional and responsive. I love Arlington BMW! The intake team is professional and responsive. I love Arlington BMW! More

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Customer service was exceptional, communication was clear, and repair time greatly exceeded all expectations today. clear, and repair time greatly exceeded all expectations today. More

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Here’s your message translated into clear English: ⸻ While I was driving my car, it suddenly overheated and went into neutral. The car automatically stopped, and from there I had it tow English: ⸻ While I was driving my car, it suddenly overheated and went into neutral. The car automatically stopped, and from there I had it towed to BMW of Arlington. They charged me $260 for an inspection. After the inspection, they initially told me that several parts like air filters and other components needed to be replaced, and they gave me an estimate of around $4,000–$5,000. Then, after some time, they changed their statement and told me that the engine itself was completely damaged and needed to be replaced. After that, I went to the showroom, where they again insisted that the engine was damaged and needed replacement. They then offered me $7,000 for my car as a trade-in and strongly pushed me to buy another electric car. I felt like they were trying to manipulate and pressure me a lot. A showroom is supposed to provide good service to customers, not exaggerate or create problems that may not even exist just to take advantage of them. This kind of behavior is very wrong and damages BMW’s reputation. Employees who act like this for their own small benefit will never grow in the long run. They were trying to manipulate me into selling my car and buying another one, which I strongly object to. I have a serious complaint about this situation. ⸻ If you want, I can also make it more formal so you can submit it as an official complaint. More

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Excellent service from sales to service department. Service manager Reesh was quick to recommend needed service, provided concierge level service, and a quick turn around. Service manager Reesh was quick to recommend needed service, provided concierge level service, and a quick turn around. More

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