My wife and I shopped at three BMW dealerships in DFW.
Only one got our business and that was BMW of Arlington. The reason was the client advisor or salesman, Mr. Carter Selby. Carter knows the process, l
Only one got our business and that was BMW of Arlington. The reason was the client advisor or salesman, Mr. Carter Selby. Carter knows the process, listens to the customer, knows his product, and just knows how to get it done.
I own my own commercial real estate company and been in business 43 years. I know how to sell and treat customers. Carter gets it, but the other BMW dealerships are a waste of time with horrible, clueless sales people breaking every fundamental sales rule. Carter and BMW of Arlington will listen to you carefully and get the deal you want and need and will just make it happen! My bride of 43 years got car of her dreams and we got a great deal on top of that! If you want BMW, you now know where to go and who to talk to!
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by lem
Feb 14, 2025 -
BMW of Arlington responded
Hello Lem, we're happy you found our staff to be so supportive during your experience here at BMW of Arlington. We are always more than happy to assist you if anything else comes up. Take care!
The guy helping me was knowledgeable answered all of my
questions, explained the after work when my Beamer was completed. Over all I will return at a reasonable price and or coupons distributed
questions, explained the after work when my Beamer was completed. Over all I will return at a reasonable price and or coupons distributed
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by marvettegillis2
Service Price Transparency
Other Employees Tagged:
Wes
Feb 12, 2025 -
BMW of Arlington responded
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Professional, straight to the point.
I had no issues start to finish with getting my car serviced.
I had no issues start to finish with getting my car serviced.
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by aguilar.nancy1096
Service Price Transparency
Feb 07, 2025 -
BMW of Arlington responded
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
They were asked let down the back middle headrest that
was stuck, instead they broke the headrest behind the driver’s seat. Threw the broken parts on my backseat and sent me a bill for over $600. I went t
was stuck, instead they broke the headrest behind the driver’s seat. Threw the broken parts on my backseat and sent me a bill for over $600. I went they they stuck the broken part back on the headrest and left it.
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by Unhappy Customer
Service Price Transparency
Other Employees Tagged:
Marcus Gibbons, Cheng
Dec 12, 2024 -
BMW of Arlington responded
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime.
Chuong Nguyen
Service Manager
cnguyen@bmwofarlington.com
Great service overall will comeback
Everything was good
and fair,, will recommend to My friends
and fair,, will recommend to My friends
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by je3812761
Service Price Transparency
Other Employees Tagged:
Marcus Gibbons
Oct 05, 2024 -
BMW of Arlington responded
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
BMW Arlington is quick and reliable.
I can depend on them for any of my car needs! Thank you!
I can depend on them for any of my car needs! Thank you!
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by Lnguyen
Service Price Transparency
Other Employees Tagged:
John Alexander, Marcus Gibbons, Ken Moore
Apr 27, 2024 -
BMW of Arlington responded
We are thrilled to hear that you had a quick and reliable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great service very nice and friendly people will always
come back for a purchase of a car
come back for a purchase of a car
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by Poplifesoul
Other Employees Tagged:
John Alexander, Bryan Baker, Richard Barlow, Ed Barton, Rick Beers, Skip Bergen, Joe Blakely, Marcus Gibbons, Ken Moore
Mar 19, 2024 -
BMW of Arlington responded
Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Very professional dealership with knowledgeable
salespeople to meet you at your purchase needs and assistance
salespeople to meet you at your purchase needs and assistance
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by robertsandrew169
Other Employees Tagged:
Robert Brown
Oct 04, 2023 -
BMW of Arlington responded
Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oct 04, 2023 -
robertsandrew169 responded
This very professional dealership with knowledgeable salespeople who provide you satisfaction with no hassle in purchasing a BMW
Very SKETCHY place I came to Megan Pickney got help and
she directed me to hany sharf I was ensured I was in good hands and explained to them how clay Cooley pulled my credit over 36 times and was prequali
she directed me to hany sharf I was ensured I was in good hands and explained to them how clay Cooley pulled my credit over 36 times and was prequalified for a deal they another lender, after providing the necessary document my current approved lender required I was smart enough to contact the lender directly as Promoted if I felt uncomfortable and I noticed they were. Posed which sent me a red flag to be concerned of who they were submitting a deal to I noticed that and brought it to the staffs attention and he insisted that’s I was wrong when he ( sharaf) contacted me shortly after he brought to my attention. That I was approved through one of there lenders where shortly after I was contacted by experian that they indeed pulled my credit and selfishly tried to force me to go with there own. Choice guys I would recommend this dealer to my worst enemy be careful who u give your information my advice it to buy cash it’s 2021 u can’t trust anyone
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by terrell.davis346
Other Employees Tagged:
John Alexander, Bryan Baker, Ed Barton, Rick Beers, Skip Bergen, Joe Blakely, Tony Cerza, Ken Moore, Megan Pickney and Hany sharaf
Mar 29, 2021 -
BMW of Arlington responded
Thank you for your feedback about your shopping experience, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Mo Saleh
General Manager
msaleh@bmwofarlington.com