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BMW of Ann Arbor

Ann Arbor, MI

Overview
Reviews
4.6
358 Reviews
Call Dealership (734) 273-9446
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501 Auto Mall Drive

Ann Arbor, MI

48103

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Showing 358 reviews

February 09, 2026

Dusty is a very kind and helpful representative to work with. He takes the time to explain the issues with my car and is quick to handle repairs in a timely fashion. The new set-up of the service are More

by emac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison, Carol Leisure
Report | Print
January 26, 2026

Professionalism in every step of the car buying experience. Great new facility backed by a great team. More

by Tim H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Beidoun, Raymond Borg
Report | Print
Jan 27, 2026 -

BMW of Ann Arbor responded

Hi Tim, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

January 05, 2026

Every aspect of the car research, buying, trade-in, financing, training and post purchase support were fabulous. More

by Marv.Adams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Beidoun, Raymond Borg
Report | Print
Jan 06, 2026 -

BMW of Ann Arbor responded

Hi Marv, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

December 19, 2025

The service agent Shawn is the absolute best. Honest, straightforward and efficient. I will come back because of his work More

by ghanaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Durham
Report | Print
Dec 22, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was a good experience. We hope to see you again here at BMW of Ann Arbor.

December 08, 2025

Nice selection and info. Somewhat cramped interior . The sales team Mo was excellent . I heard they’re changing locations in the future, which would be ideal to get a larger More

by msturm16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Beidoun, Raymond Borg
Report | Print
Dec 08, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

December 03, 2025

Great experience purchasing my M2; all online other than pickup; Beau Derek was very communicative which made everything easy More

by chip8872
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beau Derek
Report | Print
Dec 03, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

December 02, 2025

Everything worked out great. Can't wait to see the new home when you move in. More

by gallagpj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Beidoun, Raymond Borg, John Moyer
Report | Print
Dec 02, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the 5-star rating. We hope to see you again here at BMW of Ann Arbor.

November 29, 2025

They are always in the look out for great customer service and ways to save money while doing excellent work every time . More

by adam.dioguardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison, Carol Leisure
Report | Print
Dec 02, 2025 -

BMW of Ann Arbor responded

Thank you for the review! We love to hear our team is always looking out for you here at BMW of Ann Arbor. See you next time!

November 21, 2025

Great service, friendly staff. Got us in before our scheduled time! We did not receive a promised video of work done or a condition report that we have received from a previous dea More

by emduling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Kotlarek
Report | Print
Nov 25, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was a good experience. We will also connect with our team about your missed service.

November 03, 2025

Come to Ann Arbor BMW! ! Customer service, technicians and the overall environment is superb! Thanks BMW of Ann Arbor! More

by churc1ml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty and Neal— always a pleasure to work with you both!, Carol Leisure, John Moyer
Report | Print
Nov 04, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

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