Neal Kotlarek

Neal was super helpful in arranging my repair request. He cautioned me that the repair might take longer than I anticipated, or it could be as simple as a system reset. (The system reset solved one issu He cautioned me that the repair might take longer than I anticipated, or it could be as simple as a system reset. (The system reset solved one issue, and identifying a blown fuse solved the other.). He also noticed I was within the window for a scheduled oil change, and rather than yielding to my procrastination tendencies, we did it. Neal is very proactive, customer oriented and a keeper. I also appreciated the technician’s video explaining the repairs. More

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i brought my car in for a repair and also routine maintenance and the service department was it's usual fantastic self. i have always had really pleasant interactions with the staff. i have worked maintenance and the service department was it's usual fantastic self. i have always had really pleasant interactions with the staff. i have worked with sean, dusty and neal over the years. i worked with neal this time. he was conscientious, thorough, and pleasant. he kept me updated on progress and was very clear about charges and timing. plus, i always enjoy our conversations. the techs did a great job fixing things up - i have no complaints there either. carol set me up with a loaner and, as always, was a pleasure to work with. all in all it was a pleasant experience, as it has always been. thank you! More

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Neal is knowledgeable, professional and straightforward. I never feel like I'm being upsold on repairs and have never left the dealership after a repair and been unsatisfied. When shopping for a new car, I I never feel like I'm being upsold on repairs and have never left the dealership after a repair and been unsatisfied. When shopping for a new car, I considered another car manufacturer, but stuck with BMW and trusting my service writer and the service techs is a HUGE reason. More

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Neal is a top notch professional who assisted me when my car had a drive train issue. He is always knowledgeable, courteous and a great communicator! car had a drive train issue. He is always knowledgeable, courteous and a great communicator! More

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Neal was a huge help to me as I was traveling from Cincinnati and needed roadside assistance while in Michigan. He helped replace my damaged tire and get me back on the road right away! Cincinnati and needed roadside assistance while in Michigan. He helped replace my damaged tire and get me back on the road right away! More

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