Dusty Harrison

Dusty, Justin, and Carol provided quick action on Thursday in taking my vehicle back into the shop for a repair issue and setting me up in a loaner. You were clearly done for the day and on your way Thursday in taking my vehicle back into the shop for a repair issue and setting me up in a loaner. You were clearly done for the day and on your way out, but those few extra minutes you spent allowed for my Friday/Saturday trip to proceed without a hitch. More

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Great customer service, extremely knowledgeable, professional. Prompt service and making sure to go beyond the normal requirements. Honesty, professionalism and care under one roof. professional. Prompt service and making sure to go beyond the normal requirements. Honesty, professionalism and care under one roof. More

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i brought my car in for a repair and also routine maintenance and the service department was it's usual fantastic self. i have always had really pleasant interactions with the staff. i have worked maintenance and the service department was it's usual fantastic self. i have always had really pleasant interactions with the staff. i have worked with sean, dusty and neal over the years. i worked with neal this time. he was conscientious, thorough, and pleasant. he kept me updated on progress and was very clear about charges and timing. plus, i always enjoy our conversations. the techs did a great job fixing things up - i have no complaints there either. carol set me up with a loaner and, as always, was a pleasure to work with. all in all it was a pleasant experience, as it has always been. thank you! More

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I had a check engine light repeatedly come in. They got me in right away and found the problem was a simple reprogramming issue. Inland out at no cost other than the gas it took to take my car in. They got me in right away and found the problem was a simple reprogramming issue. Inland out at no cost other than the gas it took to take my car in. Service tech, Dustin, always treats me very well. More

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It a new facility which I like and Dusty was a very good listener he needs a raise listener he needs a raise More

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I took my car in for an oil change, and Shawn and Dusty were incredibly helpful and friendly. They were able to take my car earlier than my scheduled appointment and even offered me a drink while I waited. were incredibly helpful and friendly. They were able to take my car earlier than my scheduled appointment and even offered me a drink while I waited. When I picked up my car, they offered me a complimentary car wash and asked if there was anything else they could do for me. The service was quick, and I appreciated receiving a video beforehand explaining the work that was completed. More

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I bought my car in Rochester Hills, but I prefer the service dept in Ann Arbor. My service advisor Dusty is always knowledgeable, communicative and transparent about the work my car needed without any h service dept in Ann Arbor. My service advisor Dusty is always knowledgeable, communicative and transparent about the work my car needed without any high-pressure upselling. I highly recommend the service department here for anyone looking for reliable, stress-free maintenance. My son also takes his care here for all his service needs. More

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Absolutely no communication on the status of my car until I called 3 times at 2:45 PM from Dusty. When I did reach him he was beyond xxxxxx at me for my repeated calling. No loaners, minimum communication an I called 3 times at 2:45 PM from Dusty. When I did reach him he was beyond xxxxxx at me for my repeated calling. No loaners, minimum communication and nothing but frustration. More

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Jarrod in service did a great job with communication and with providing me with updates. with providing me with updates. More

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Salesman and service staff always quick to respond to anything needed when I step in the door Service reviews everything needed for that visit anything needed when I step in the door Service reviews everything needed for that visit More

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