Dusty Harrison | Page 9

I somewhat recently brought in my 7 Series for maintenance and Dusty was my Service Advisor. He provided me with regular updates on my service, along with a detailed list/explanation of the neede maintenance and Dusty was my Service Advisor. He provided me with regular updates on my service, along with a detailed list/explanation of the needed repairs. Additionally, I planned on selling the car myself and he offered some great advice. I also had a 3 Series in for service and my experience with Dusty was very consistent with respect to my prior 7 Series visit. He even went the extra mile and personally buffed out a couple scratches for me. A couple years ago, prior to the new ownership, I had a less than desirable experience while attempting to buy a BMW at this dealership. My excellent experience with Dusty in Service brought me back to the dealership for another 3 Series purchase. It was his integrity and great customer service that prompted me to give the dealership another chance. I am also pleased to say this recent purchase was a great experience. More

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The management and sales team at BMW Ann Arbor have worked tirelessly to put BMW A2 on top of the dealer list in the area. This is once again a first class operation and I will definitely return to pu worked tirelessly to put BMW A2 on top of the dealer list in the area. This is once again a first class operation and I will definitely return to purchase again from them. Alex Upshur is excellent, and knows his stuff, which is saying a lot as it is rare to find a sales associate who can discuss ( with knowledge) features, operation and performance of every car they might sell. Alex has done his homework, and answered every question I had relating to two cars I was looking at, and he was right in what he said. I recommend BMW of Ann Arbor as a hometown sales and service center you can rely on and feel at home at. That is a tall order these days but they do it every day. I have been in over seven times this month during and after my purchase and it's the same every time- perfect ! More

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took my car in for some repairs... They made time to fit me in and got the job done. Worked with Dustin, and he couldnt be better at his job... I'll be back me in and got the job done. Worked with Dustin, and he couldnt be better at his job... I'll be back More

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Dusty Harrison and the folks at BMW of Ann Arbor made my service issue completely problem free. When I came in for my regular vehicle check, I pointed out that my TPM system was acting up. I told Dusty th service issue completely problem free. When I came in for my regular vehicle check, I pointed out that my TPM system was acting up. I told Dusty that, unless it's absolutely essential to the safe operation of the vehicle, I'd have to pass on getting it fixed or replaced that day. Dusty had the BMW of Ann Arbor mechanics look it over and it turned out that there was a wire that had loosened (on an '07 328i with almost 90k miles, that's not bad for the only thing I've needed repaired, too!) that needed to be replaced and the cost was FAR less than it could have been. I appreciate that kind of extra service and concern for their customer's costs. I gave the green light for the repair and it was ready within an hour. The service department at BMW of Ann Arbor have a great attitude and really made me feel like I was getting the best service possible at a competitive price. My vehicle runs great, got a clean bill of health, and left the shop clean and shiny! Thanks guys! More

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